Altigen Call Detail Reporting Manual page 70

Search Results
Database
Element
NumInDirVM
DurInDirVM
NumInDirHold
DurInDirHold
NumOutDirCon
nected
DurOutDirTalk
NumOutDirHol
d
DurOutDirHold
NumAgentBusy
DurAgentBusy
NumInWrapUp
DurInWrapUp
NumOutWrapU
p
DurOut
WrapUp
Table 7:AGENTSUMMARY3
Database Definition
Element
Version Version of the record
64 CDR Manual
Definition
Count of direct inbound voicemail
message
Total duration of direct inbound
voicemail message
The number of direct incoming call
put on hold (One call on hold
multiple times will count once only)
Total hold duration of direct
incoming calls
Number of direct outgoing
connected calls
Total talk duration of direct (non-
workgroup) outgoing connected
calls
Count of direct outbound calls on
hold (One call on hold multiple
times will count once only)
Total hold duration of direct
outbound calls
Number of times agent is busy
The duration of time when agent is
busy
Number of times agent entered
Wrap Up
Wrap-up duration of incoming
workgroup calls
Number of wrap-ups for outbound
workgroup calls
Wrap-up duration for outbound
workgroup calls
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
Type Specification
LONG 2 = OE/ACM
5.0A