Feature Tips; Using Distribution Lists - Altigen AltiServ User Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a, and alticontact manager (acm) release 5.0a
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To Set Up Call Forwarding:
After pressing 4 at the Main Menu to hear the Personal Options menu, press
5 to set up call forwarding, then...
1.
Enter the destination number.
If it is an external number, begin with the outside trunk or route access
digit and any long distance prefix digits such as 1 and area code.
2.
Immediately after entering the destination number, press #.
This forwards all calls to the destination number until you login and
select the call forwarding option again and disable it.

Feature Tips

Each time you login to the AltiGen Voice Mail System, you hear a Feature
Tip—helpful tips and reminders about the most useful AltiWare/ACM
system features. There are a total of eleven tips and a different tip is played
each time you access the AltiGen Voice Mail System.
Another way to listen to Feature Tips is by pressing #55 on your telephone.
You can listen to just one tip at a time or listen to all the tips at once.
To turn this feature off, press 6 at the Personal Options menu. This is a
toggle feature, so that if the feature is turned off, pressing 6 at the Personal
Options menu will turn it back on again.

Using Distribution Lists

Distribution lists provide a way to use a single destination number to send
messages to a group of people. You can send or forward a message to a list
just as you would to an extension. When you send a message to a list, it is
sent to everyone on the list.
You can create up to 100 distribution lists, and each list can have up to 64
entries. An entry can be an extension of any kind, including virtual or
workgroup pilots, or another distribution list, so in effect there is no
practical limit to the number of people to which you can send a single
message.
When you create lists at your station, they are your personal distribution
lists—every extension can have its own lists. There may also be system
distribution lists created by your system administrators.
36 AltiServ User Guide

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