Setting Call Management - Altigen AltiServ User Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a, and alticontact manager (acm) release 5.0a
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Setting Call Management

The Call Management page provides for setting up incoming call handling.
Figure 3. Call Management Setup page
Forwarding All Calls
If you want to forward calls to an external number, enter the number,
including the outside trunk or route access digit and any long distance
prefix digits such as 1 and area code.
Forwarding to a Pager Not Recommended
Forwarding calls to a pager is possible but not recommended since callers
will only hear what is heard when calling a pager and might not know to
enter a return phone number unless instructed.
Do Not Disturb
If you select Enable Do Not Disturb, all incoming calls are forwarded
according to your "Enable Busy Call Handling" settings, described
immediately below.
AltiServ User Guide
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