Using Reminder Calls - Altigen AltiServ User Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a, and alticontact manager (acm) release 5.0a
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The destination number cannot be a virtual extension or workgroup pilot
extension. Also, please see "About Outcalls to Cellular or PCS Phone
Numbers" on page 29.
If the system is unable to reach you for Message Notification or Reminder
Calls, it will play "Attempts to reach you earlier were unsuccessful" the
next time you login to the AltiGen Voice Mail System. Also, the system
cannot reach you at an outside location if there are no trunk lines available
when the system attempts to make the call.
To Set Message Notification:
After pressing 4 at the Main Menu to hear the Personal Options menu, press
3 to hear the Message Notification options, then press...
1 to enable notification for urgent messages only
2 to enable notification for all messages
3 to disable message notification
4 to enable notification for all voice mails and emails
5 to set or change notification phone number, pager number, or
extension
6 to set a notification schedule, and then select one of the follow-
ing options:
— 1 to activate notification at all times
— 2 to activate notification during off hours
— 3 to setup your own notification schedule
The AltiGen Voice Mail System will prompt you for the activate
and deactivate times. If the hour digit is "1" in the case of one
o'clock for example, press # after the entry. Always enter two digits
for minutes. The AltiGen Voice Mail System will only accept 10
minute intervals such as 10:10 or 10:20 and not 10:15.

Using Reminder Calls

You can nudge your memory about important meetings, calls, or other
events by setting up a Reminder Call. The AltiGen Voice Mail System will
ring you and play back your pre-recorded message at a specified time and
date, to a specified delivery phone number. For example, you can have the
AltiGen Voice Mail System call you at home tonight to remind you to bring
a file to work the next morning!
34 AltiServ User Guide

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