Account Codes; System Callback - Altigen AltiServ User Manual

Account Codes

The supervisor can create or assign codes that will enable or force users to
assign outgoing calls to particular codes for billing, tracking or forecasting
purposes.
When this option is enabled, after the user enters outgoing call digits, the
system will prompt the user for an account code before allowing the
outgoing call to proceed.

System Callback

You can have the AltiWare/ACM system call you at a remote location. This
is useful for mobile users who don't want to accrue expensive toll charges
while traveling, especially from international locations where there is no
access to toll-free numbers.
In order to access this feature, System Callback must be configured in the
Auto Attendant/IVR by the system administrator.
To use the System Callback feature:
1. Call the system you want to call you back.
2. Using the Auto Attendant/IVR, select the System Callback option.
3. When prompted, enter your extension number and password.
4. Enter the number for the AltiWare/ACM system to call you back and
press # at the end of the number. When you enter the number, it should
be exactly as the AltiWare/ACM system will dial it back; enter a 1 and
the area code if it is a long distance number or 011 and the country
code if it is an international number. You do not need to enter an
outside line access digit (e.g. 9).
5. Hang up. The AltiWare/ACM system will call you back at the number
you specified.
6. When prompted, enter your password. At successful login, you are
connected to the Auto Attendant/IVR.
10 AltiServ User Guide