Using The Altigen Mail Voice System; C Hapter; Logging In - Altigen AltiServ User Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a, and alticontact manager (acm) release 5.0a
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Using the AltiGen Mail Voice
System
This chapter describes the features and functions in the AltiGen Voice Mail
System, the voice messaging subsystem of the AltiWare/ACM system. The
AltiGen Voice Mail System includes basic voice mail functions and more
sophisticated features such as an interface with email.
The AltiGen Voice Mail System voice prompts provide instructions and
options for all functions. From any menu, press 0 to repeat your options or
* to return to the previous menu.
The chart at the end of the AltiWare User Guide will help you better
understand the menu structure.
Feature Tips
Each time you login to the AltiGen Voice Mail System, you hear a Feature
Tip—helpful tips and reminders of the most useful features for optimal use
of the AltiWare/ACM system. See "Feature Tips" on page 36 for more
information on this feature as well as instructions on how to enable/disable
this feature.

Logging In

To login for the first time:
1.
From your station, press ##.
2.
Enter the default password your system administrator has given you.
Note: The default password is for initial login only; be sure to change it
as soon as possible.
To change your password, after pressing 4 at the Main Menu to hear
the Personal Options ...
1. Press 2 for the Password options
2. Press 1 to change the password
3. Enter a new password. See "About Passwords" on page 27.
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AltiServ User Guide
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