Using Feature Codes; Answering Calls - Altigen AltiServ User Manual

Using Feature Codes

The following sections describe additional telephone features used for call
handling and management. To use any of these features:
1. Lift the handset off-hook and wait for the dial tone.
2. Dial the keys indicated in the "Dial" column.
3. Follow the instructions in the "Description" column.

Answering Calls

Feature Dial
Individual Call #29
Pickup <ext>/
<wg ext>
System Call #30
Pickup
(any ringing
phone)
Personal Call FLASH
Park #31, then
hang up;
OR
FLASH
#31 <ext>,
then hang
up
Description
Connects to the local set with extension <ext>.
Or, picks up ringing extension's call when enter-
ing a workgroup <wg ext>.
Note: For workgroup calls, only a workgroup
agent can pick up the call.
Connects the call of any ringing phone to the
local set.
Note: For workgroup calls, only a workgroup
agent can pick up the call.
Parks the call to later pick up from this or
another station. Or park the call at a specific sta-
tion by pressing FLASH #31 and the extension
of the other station. You can have up to 50 calls
parked per station simultaneously. Parked calls
ring the extension upon timeout. Timeout time is
configurable, with a default of 2 minutes.
If you park the call to a workgroup extension,
only you or the workgroup agents can pick up
the call with #31 <ext>.
Note: If you park a call to a workgroup pilot
number, only you or a workgroup agent
can pick up the call with #31<ext>.
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