Using Feature Codes; Answering Calls - Altigen AltiServ User Manual

Using Feature Codes

The following sections describe additional telephone features used for call
handling and management. To use any of these features:
1. Lift the handset off-hook and wait for the dial tone.
2. Dial the keys indicated in the "Dial" column.
3. Follow the instructions in the "Description" column.

Answering Calls

Feature
Individual Call
Pickup
System Call
Pickup
(any ringing
phone)
Personal Call
Park
Personal Call
Park Pickup
14 AltiServ User Guide
Dial Description
#29 Connects to the local set with extension <ext>.
<ext>
Note: For workgroup calls, only a workgroup
#30 Connects the call of any ringing phone to the
local set.
Note: For workgroup calls, only a workgroup
FLASH Parks the call to later pick up from this or
#31, then another station. Or park the call at a specific sta-
hang up;
tion by pressing FLASH #31 and the extension
OR of the other station. You can have up to 50 calls
FLASH parked per station simultaneously. Parked calls
#31 <ext>, ring the extension upon timeout. Timeout time is
then hang configurable, with a default of 2 minutes.
up If you park the call to a workgroup extension,
only you or the workgroup agents can pick up
the call with #31 <ext>.
Note: If you park a call to a workgroup pilot
#31 Pick up the call parked at extension <ext>
<ext> If the call was parked to a workgroup extension,
only a workgroup agent or the user who parked
the call can pick it up with this feature.
Note: If the extension is a workgroup pilot
agent can pick up the call.
agent can pick up the call.
number, only you or a workgroup agent
can pick up the call with #31<ext>.
number, only a workgroup agent or the
person who parked the call can pick it up.