About The Calls List - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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The Config button lets you customize your call handling and voice
message settings. See Chapter 4, Configuring Your Station Settings.
Figure 5. Config button
The EXPAND button provides a view into extension or workgroup
activity and provides access to past call logs.

About the Calls List

Figure 6. Calls List
The calls list displays the call status for each call as described in "Call
States" on page 10. The list also displays the name of the caller if available
from extension information or from an external database, the number,
workgroup pilot extension number, DNIS digits if available, and call
length.
AltiView Manual
15

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