Forwarding Voice Mail - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Forwarding Voice Mail

To forward a voice mail to an extension or a VM Group:
1.
Select the voice mail in the Voice Mail view of the AltiView main
window.
2.
Right-click popup menu to invoke the VM Forward window.
Figure 23. VM Forward window
3.
Use the mouse to select the extension, workgroup, or voice mail group
to which you want to forward the message.
If you need to search for a person by name, type the first letters of the
name into the Search by Name box. The matching names display in
the list as you type. To select a name, select the check box next to it.
Note: Click on the column headings below the Search by Name
window to sort the data.
4.
Optionally, you can leave an introductory message. Select the Record
Introduction Message check box and follow the steps below.
5.
Click OK to complete the forwarding.
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Altiview 5.0

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