Altigen AltiView Manual page 18

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
Hide thumbs Also See for AltiView:
Table of Contents

Advertisement

• Busy - callee is busy or not available
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
• Dial Tone - a dial tone is present, AltiView is ready to dial out
• Error - receipt of an error tone
• Hold - the call is on hold
• Hold Pending - the call is being transferred or conferenced
• Idle - the extension is not in use
• Music on Hold - an extension user placed the call on hold to take
another call
• Park - the call is parked
• Play - playing voice mail
• Proceeding - the outgoing call is in progress
• Record - recording an introductory message
• Ringback - caller receives this state while callee is ringing
• Ringing - there is an incoming call
• Voice mail - the call is in voice mail
10 AltiView Manual

Advertisement

Table of Contents
loading

This manual is also suitable for:

Altiview 5.0

Table of Contents