Altigen AltiView Manual page 20

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Error Message
Mail service is unavail-
able. Please check with
your administrator.
NetMeeting is already
used by another applica-
tion, so you cannot
enable IP Extension Inte-
grated with NetMeeting.
Please register AlpInter-
face.dll (regsver32
AlpInterface.dll).
You have entered an
invalid password. Please
try again.
You need to install Net-
Meeting to use "IP
Extension integrated with
NetMeeting."
Cannot use "IP Extension
integrated with Netmeet-
ing."
This version is not com-
patible with the version
of AltiWare that is run-
ning. This can lead to
inconsistent or no func-
tionality. Please install
the correct version before
proceeding.
12 AltiView Manual
Description
Voice mail service is not
enabled on AltiWare.
AltiView uses this dll to
communicate with Alti-
Ware. It should be regis-
tered in user system.
The password and confir-
mation box entries do not
match.
You tried to log in with
the IP extension option
without an installed ver-
sion of NetMeeting.
You tried to log in with
the IP extension option
without an installed ver-
sion of NetMeeting.
The installed version of
AltiView is outdated from
AltiWare release.
Solution
Make sure voice mail service is
started.
Check for conf.exe in your com-
puter's memory. If it's there, ter-
minate it. Then retry logging in
with the IP extension option.
Re-register this file. Type in DOS
command window, regsver32
AlpInterface.dll
Change directory to AltiView
directory, type regsver32
AlpInterface.dll
Make sure you are entering the
password correctly in both boxes.
Install NetMeeting 3.01 or higher
from Microsoft's web or FTP sites.
Confirm that your extension is set
up as an IP extension and that
Microsoft NetMeeting 3.01 or
higher installed on your desktop
Upgrade AltiView to version 5.0
(install matching version of AltiV-
iew).

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Altiview 5.0

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