About The Main Window - Altigen AltiView Manual

About the Main Window

The window consists of the following displays and buttons:
• The Call Status panel displays the status of the currently active call, a
list of any calls on hold, the current time and a DND/OFF button.
Figure 2. Call Status Panel
— DND/OFF button - this turns off ringing and forwards all incoming
calls according to your "Enable Busy Call Handling" settings.
Clicking DND/OFF here has the same effect as selecting Enable
Do Not Disturb on the Call Handling tab of the Config window.
Note: If Do Not Disturb feature is disabled for the extension, the
DND feature will not be available to the user. If the user
selected DND, an alert will pop up informing the user that
DND is not allowed. The administrator must enable the
Allow DND option for the extension in the Answering page
of Extension Configuration in AltiAdmin/ACM Admin.
• The Directory panel has two tabs: CALLS, which shows a current list
of calls; and VOICE MAIL, which shows a log of current and past
voice messages.
Figure 3. Calls Tab
• The Call Controls provide single-click functions to REDIAL,
HANGUP, HOLD, TRANSFER, CONFERENCE, or send calls to
VM (voice mail) or AA/IVR (Attendant).
Figure 4. Call Controls
14 AltiView Manual