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Acer AT350 F2 Series Service Manual

4u dual socket rack-mountable tower server
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AT350 F2 Series
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  • Page 1 AT350 F2 Series Service Guide...
  • Page 2 © 2012. All Rights Reserved. Acer AT350 F2 Series Service Guide Acer AT350 F2 Model Number : Serial Number: Purchase Date: Place of Purchase:...
  • Page 3: Safety Instructions

    Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
  • Page 4 • To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface. • Never use it under sporting, exercising, or any vibrating environment which will probably cause unexpected short current or damage rotor devices, HDD, Optical drive, and even exposure risk from lithium battery pack.
  • Page 5 Disposal instructions Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit www.acer-group.com/public/Sustainability/sustainability01.htm.
  • Page 6: Fcc Notice

    Regulations and safety notices FCC notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 7: Laser Compliance Statement

    Operation conditions This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 8 Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling aan straal. Declaration of Conformity for EU countries Hereby, Acer, declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. List of applicable countries This device must be used in strict accordance with the regulations and constraints in the country of use.
  • Page 9: Table Of Contents

    Information for your safety and comfort Regulations and safety notices 1 System tour System notes External and internal structure Front panel Rear panel Internal components Mainboard Layout Mainboard jumper settings 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Front connections Rear connections Turning on the system...
  • Page 10 Removing and installing the processor Upgrading the system memory System memory interface Installing an expansion card Installing a SAS card 4 System BIOS BIOS overview Entering BIOS Setup BIOS setup primary menus BIOS setup navigation keys Main menu Advanced menu Processor Configuration Memory Configuration Chipset Configuration...
  • Page 11 Acer Smart Console Features Introduction to the IPMI Platform Configuring the Acer Smart Console Settings Configuring BIOS Connecting to the Remote Server Accessing the Remote Server via Acer Smart Console Acer Smart Console Main Screen System Status Server Health Sensor Readings...
  • Page 12 Active Directory Settings Configuring the Active Directory Settings Configuring the Radius Settings Configuring the Mouse Mode Setting Configuring Network Settings Configuring Dynamic DNS (Domain Name System) Settings Configuring the Remote Session Settings Configuring the SMTP Settings Configuring the SSL (Secure Sockets Layer) Certification Configuring Users Settings Configuring Port Settings IP Access Control...
  • Page 13 xiii Maintenance - Firmware Update Maintenance - Unit Reset Maintenance - Factory Default Maintenance - IPMI Configuration Maintenance – SDR Replacement Maintenance – Console Event Log Miscellaneous Index...
  • Page 15: System Tour

    1 System tour...
  • Page 16: System Notes

    (Socket R) processors that offer QPI (Intel QuickPath Interface) Technology (V.1.1), providing point-to-point connection with a transfer speed of up to 8.0 TG/s. With the C606/C602 chipset built in, the AT350 F2 provides support for Intel Manageability Engine (ME), Rapid Storage ®...
  • Page 17: External And Internal Structure

    External and internal structure Front panel With 3.5-inch HDD bays...
  • Page 18 1 System tour With 2.5-inch HDD bays Icon Component Description Hard disk drive Drive bays for 2.5-inch or 3.5-inch hard bays disk drives. 5.25-inch drive bays Drive bays for 5.25-inch devices (i.e. ODD, tape drives, etc.) Optical drive Disk drive for reading CD, VCD, and DVD contents.
  • Page 19 Icon Component Description HDD activity Indicates the status of a system hard indicator disk drive. System status/fault Indicates the status of the system indicator operations. LAN port 1 activity Indicates the system network 1 indicator connection status. LAN port 2 activity Indicates the system network 2 indicator connection status.
  • Page 20 1 System tour Front panel LED indicator status LED state Status indicator color Power state Green S0: Power On indicator Green Blink (1 Hz with at S1: Sleep 50% duty cycle) HDD activity Amber Blink HDD access indicator No access and No HDD fault System CPU overheat...
  • Page 21: Rear Panel

    Rear panel Icon Component Description Power supply Provides power to the system. module System fans Regulate the system airflow. PCI slot covers Protect the vacant expansion slots. VGA port Connects to monitors. LAN port 4 Connects to an internet or intranet network.
  • Page 22 1 System tour Icon Component Description LAN port 1 Connects to an internet or intranet network. (Share-NIC) LAN port 3 Connects to an internet or intranet network. USB 2.0 ports Connect to USB devices. USB 2.0 ports Connect to USB devices. COM port Connects to serial devices.
  • Page 23: Internal Components

    Internal components Component CPU2 DIMM modules Heat sink fan (HSF) assemblies CPU1 DIMM modules Sliders for the 5.25" devices HDD carriers System fans Mainboard PCI slot lock System fans Power supply...
  • Page 24: Mainboard Layout

    1 System tour Mainboard Layout Code Description P2 DIMM H1, DDR3 DIMM slots for CPU2 P2 DIMM H2, P2 DIMM H3, P2 DIMM G1, P2 DIMM G2, P2 DIMM G3, CPU2 Processor 2 socket JP12C1 Power Supply SMBUS I2C Header JPW3 8-pin 12V power connectors JPW2...
  • Page 25 Code Description JPW1 24-pin ATX power connector FAN1 System fan header P1 DIMM A1, DDR3 DIMM slots for CPU1 P1 DIMM A2, P1 DIMM A3, P1 DIMM B1, P1 DIMM B2, P1 DIMM B3, FAN2 System fan header CPU1 Processor 1 socket Front panel connector FAN3 System fan header...
  • Page 26 1 System tour Code Description I-SATA2 Intel AHCI SATA connector I-SATA3 Intel AHCI SATA connector I-SATA4 Intel AHCI SATA connector I-SATA5 Intel AHCI SATA connector JBR1 BIOS Recovery Jumper USB4/5 Internal USB Connection USB6/7 Front Panel Accessible USB Connection Chassis intrusion header USB9 Internal Type A USB Port JBT1...
  • Page 27 Code Description JPL1 GLAN ports enable/disable jumper VGA port P2 DIMM E1, DDR3 DIMM slots for processor 2 P2 DIMM E2, P2 DIMM E3, P2 DIMM F1, P2 DIMM F2, P2 DIMM F3, LAN2/4 LAN port 2 & 4 LAN1/3 LAN port 1 &...
  • Page 28: Mainboard Jumper Settings

    1 System tour Mainboard jumper settings Code Jumper Default Setting JWD1 Watch Dog 1-2 Close: Reset (default setting) 2-3 Close: NMI Open: Disabled JBT1 Clear CMOS To clear CMOS, use a metal object such as a small screwdriver to touch both pads at the same time to short the connection.
  • Page 29 Mainboard LEDs Description State Status Power LED Green: On Power on LEM1 BMC heartbeat LED Green: blinking BMC normal System ID switch LED Blue Unit identified...
  • Page 30 1 System tour...
  • Page 31: System Setup

    2 System setup...
  • Page 32: Setting Up The System

    Checking the package contents Check the following items from the package: • AT350 F2 system • AT350 F2 accessory box If any of the above items is damaged or missing, contact your dealer immediately. Save the boxes and packing materials for future use.
  • Page 33: Connecting Peripherals

    Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Front connections...
  • Page 34: Rear Connections

    2 System setup Rear connections Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it. The server is designed to be electrically grounded (earthed).
  • Page 35: Turning On The System

    Turning on the system After making sure that you have properly set up the system, applied power and connected all the necessary peripherals, you can now power on the system. Follow the procedure below. Press the power button. The system starts up and displays a welcome message on the monitor.
  • Page 36: Power-On Problems

    2 System setup Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power outlet to the power cord socket on the rear panel.
  • Page 37: Configuring The System Os

    Configuring the system OS Acer Smart Setup assists you to conveniently install your choice of operating. To start using Acer Smart Setup, follow the steps below. Locate the Smart Setup DVD included in the system package. If an optional DVD drive is not installed in the server, connect an external DVD drive to your system.
  • Page 38: Turning Off The System

    2 System setup Turning off the system There are two ways to turn off the server - via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other shutdown procedures, refer to the related user documentation.
  • Page 39: System Upgrades

    3 System upgrades...
  • Page 40: Installation Precautions

    3 System upgrades Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system board.
  • Page 41: Post-Installation Instructions

    Open the server according to the instructions on page 41. Follow the ESD precautions described in the previous section when handling a server component. Post-installation instructions Perform the steps below after installing a server component. See to it that all components are installed according to the described step-by-step instructions.
  • Page 42: Opening The Server

    3 System upgrades Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the Pre-installation instructions section on page 26. You need to open the server before you can install upgrade components. The left side panel is removable to allow access to the server’s internal components.
  • Page 43 Installing the side panel Observe the pre-installation instructions described on page 26. Position the side panel so that the tabs on the cover align with the slots on the chassis (1), then slide the side panel toward the front of the chassis until you hear a click sound (2).
  • Page 44: Configuring The Hard Disk Drive

    3 System upgrades Configuring the hard disk drive The AT350 F2 accommodates up to eight 3.5-inch or sixteen 2.5-inch hot- plug SATA/SAS hard disk drives. By default, the system is shipped with only one hard disk drive bay. To install additional hard disk drives in the second hard disk drive bay, you need to purchase the optional bay and SAS RAID controller.
  • Page 45: Hard Disk Drive Configuration Guidelines

    Note: The operating system you use must have RAID support to enable the hot-plug capability of the SATA drives. Caution! When working around the SATA backplane, do not touch the backplane with any metal objects and make sure no cables touch the backplane.
  • Page 46: Determining The Drive Status

    3 System upgrades Determining the drive status Each HDD carrier features two status LED indicators (see page 6) to display the hard drive status. If you are replacing a failed HDD, determine which drive has failed by checking the hot-plug HDD status indicators. 3.5-inch HDD 2.5-inch HDD Description...
  • Page 47 Removing a hard disk drive with carrier If you intend to replace a HDD and need to remove the old drive, proceed to the instructions below. Observe the ESD precautions described on page 26. Observe the pre-installation instructions described on page 26. If necessary, unlock (1) the bezel door then pull it open (2).
  • Page 48 3 System upgrades Unlock the HDD carrier latch (1). Slide the HDD carrier latch to release the lever (2). Pull the lever and slide the carrier from the server (3). 3.5-inch HDD with carrier 2.5-inch HDD with carrier...
  • Page 49 If you have no plans of installing a new HDD to the server, you must reinstall the blank HDD carrier or HDD cover to maintain proper airflow. Close the bezel door. Observe the post-installation instructions on page 27.
  • Page 50 3 System upgrades Installing a hard disk drive with carrier Observe the ESD precautions described on page 26. If necessary, unlock (1) the bezel door then pull it open (2). System with 3.5-inch System with 2.5-inch Pull the HDD cover straight out of the drive bay.
  • Page 51 Use the lever to push the HDD carrier in the empty bay until it locks into place (1). Close the HDD carrier lever (2). Lock the HDD carrier (3). 3.5-inch HDD with carrier 2.5-inch HDD with carrier Close the bezel door. Observe the post-installation instructions on page 27.
  • Page 52: Installing Additional Hard Disk Drives With Carriers In The Optional Bay Cage

    3 System upgrades Installing additional hard disk drives with carriers in the optional bay cage If you intend to install an additional HDD, you first need to remove the hard disk drive cover from the hard drive bay. Observe the ESD precautions described on page 26. Observe the pre-installation instructions described on page 26.
  • Page 53 2.5-inch HDD bays Install the optional hard disk drive bay cage by pushing it until it locks into place. 3.5-inch HDD bays...
  • Page 54 3 System upgrades 2.5-inch HDD bays Install a hard disk with carrier into the optional hard disk drive bay (refer to the procedures on page 36). Plug the power and data cables of the carrier hard drives. Re-install the side panel and close the bezel door. 10 Observe the post-installation instructions on page 27.
  • Page 55: Configuring A 5.25-Inch Storage Device

    Configuring a 5.25-inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. By default, the system ships with a DVD-ROM drive installed on the topmost device bay. You can choose to replace these default drives, or you can install a new storage device on the second device bay.
  • Page 56 3 System upgrades Remove the four screws (1) that attach the metal brackets to the empty 5.25-inch drive cage. Detach the metal brackets (2). Align the metal brackets with the new storage device and make sure the arrow (1) is pointing to the front. Align the notches on the brackets with the holes (2) on the device.
  • Page 57 Insert the new 5.25-inch storage device with brackets into the bay (1). The drive is properly inserted if you hear a click and the locking tab locks into place. Connect the power (2) and SATA cables (3) to their connectors on the main board.
  • Page 58: Removing A 5.25-Inch Storage Device

    3 System upgrades Removing a 5.25-inch storage device Perform the pre-installation instructions described on page 26. Remove the side panel described on page 28. Disconnect the power (1) and SATA (2) cables connected to the storage device. Pull out the tab (3) and pull out the device from the drive bay (4).
  • Page 59: Replacing The Processor And Heatsink Fan Assembly

    Replacing the processor and heatsink fan assembly Notes: • Always connect the power cord last and always remove it before adding, removing or changing any hardware components. Make sure that you install the processor in the CPU socket before you install the CPU heatsink fan assembly.
  • Page 60 3 System upgrades Disconnect the heatsink fan cable from its mainboard connector (1). Loosen the four screws that secure the heatsink fan assembly to the mainboard (2). Lift the heatsink fan assembly off the mainboard (3). Lay down the heatsink in an upright position — with the thermal patch facing upward.
  • Page 61 Installing the heatsink and fan assembly Caution! The heatsink fan assembly has a thermal interface material (TIM) on the underside. Use caution so that you do not damage the TIM. If a protective film is installed on the TIM, remove it. Perform the pre-installation instructions described on page 26.
  • Page 62: Removing And Installing The Processor

    3 System upgrades Removing and installing the processor Processor configuration guidelines This server has two LGA 2011 processor sockets for supporting Intel® E5- 2600 series series processors. The supplied processor may be upgraded. Observe the following guidelines when replacing or installing a processor. •...
  • Page 63 Unlatch the hook-shaped load lever then pull it upwards (1). Unlatch the bent load lever then pull it upwards (2). Open the retention plate to expose the processor.
  • Page 64 3 System upgrades Gently lift the old processor out of its socket. Remove the new processor from its protective packaging. 10 Make sure the alignment tabs on the socket fit the notch located on the edge of the processor (1). Insert the new processor into the socket (2).
  • Page 65 11 Close the retention plate. 12 Press the bent load lever down and lock it in place (1). Press the hook- shaped load lever down and lock it in place (2). If you notice any resistance when locking the retention plate with the load levers, ensure tha the CPU is installed correctly.
  • Page 66 3 System upgrades 13 Apply the thermal interface material. (1) Use an alcohol pad to wipe off the old thermal grease from both the HSF assembly and the processor socket retention plate. (2) Apply a thin layer of thermal interface material before installing the HSF.
  • Page 67: Upgrading The System Memory

    Upgrading the system memory System memory interface The server has a total of twenty four DIMM slots. Each CPU controls four channels and each channel has three slots. The DIMM slots support DDR3-1333 registered/unbuffered ECC memory modules. For single rank and dual rank RDIMM, a maximum of three DIMMs per channel or a total of 24 DIMMs can be supported.
  • Page 68 3 System upgrades • It is recommended to install the DIMM modules in the following sequence: For single processor • Populate slot A1 first, followed by slots B1, C1, D1, A2, B2, C2, D2, A3, B3, C3 and D3. • The memory slots for processor 2 are not available.
  • Page 69 Dual processors configuration Notes: 1. Place DIMMs in “X” location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability).
  • Page 70: Mirroring Mode

    3 System upgrades Mirroring mode • For mirroring mode, the memory image in channel A is maintained the same as channel C and channel B is maintained the same as channel D. Therefore, the effective size of memory is reduced by at least one- half.
  • Page 71 Dual processors configuration Notes: 1. Place DIMMs in “X” location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability).
  • Page 72 3 System upgrades Lockstep mode • Channel A and channel B are paired and channel C and channel D are paired in lockstep mode. • Follow the population rules described in independent mode. • Lockstep mode is the only mode to support x8 SDDC. •...
  • Page 73 Dual processors configuration Notes: 1. Place DIMMs in “X” location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability).
  • Page 74: Rank Sparing Mode

    3 System upgrades Rank Sparing mode • In this mode, an unused spare rank is reserved on each channel. The spare rank is used to copy the contents of a failing rank on the channel to keep a system working when a rank starts to fail. The reserved rank is not able to be used before the other rank fail.
  • Page 75 Dual processors configuration Notes: 1. Place DIMMs in “X” location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability).
  • Page 76 3 System upgrades Memory identification Generally, there are some memory information printed on the label of the DIMM module. Different vendors may have different formats but the convention is usually like this: Density Rank Bit organization Speed Item Description Density 1 GB, 2 GB, 4 GB, 8 GB.
  • Page 77: Installing A Memory Module

    Installing a memory module Warning! Memory of the identical size, speed, and organization must be installed in the same colored DIMM slots. Observe the pre-installation instructions on page 26. Remove the side panel described on page 28. Lay the server on its side (components showing). Locate the DIMM slot on the mainboard.
  • Page 78: Removing A Memory Module

    3 System upgrades Removing a memory module Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Perform steps 1 through 3 of the previous section. Press the holding clips on both sides of the slot outward to release the DIMM (1).
  • Page 79: Installing An Expansion Card

    Installing an expansion card I/O interface The AT350 F2 has six PCI bus slots with separate bus segments, namely: ® • Four PCI Express 3.0 x16 (slots 1, 3, 4 and 5) ® • One PCI Express 3.0 x8 (slot 6) ®...
  • Page 80: Installing A Sas Card

    3 System upgrades Installing a SAS card Observe the pre-installation instructions on page 26. Remove the side panel described on page 28. If necessary, remove any cables that prevent access to the PCI slot. Locate an empty expansion slot that is compatible with the specification of the card you intend to install.
  • Page 81 Insert the card in the selected slot (5) making sure that the card is properly seated. 10 Insert the screw holding the card in place (6). 11 Close the restraining latch (7). 12 Connect the appropriate cables to the card. 13 Observe the post-installation instructions described on page 27.
  • Page 82 3 System upgrades...
  • Page 83: System Bios

    4 System BIOS...
  • Page 84: Bios Overview

    4 System BIOS BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. •...
  • Page 85: Entering Bios Setup

    Entering BIOS Setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press <F2>. If you fail to press <F2> before POST is completed, you will need to restart the server.
  • Page 86: Bios Setup Navigation Keys

    4 System BIOS BIOS setup navigation keys Use the following keys to move around the Setup Utility: • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want. •...
  • Page 87: Main Menu

    Main menu Parameter Description Option System Overview System BIOS Version Version of the BIOS used in your system. Build Date Date when the BIOS Setup Utility was created. Processor Displays the type of CPU detected by the BIOS. Speed Displays the speed of the CPU detected by the BIOS. Physical Count Displays the number of proces sors detected by the BIOS.
  • Page 88: Advanced Menu

    4 System BIOS Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press <Enter> to access the related submenu screen.
  • Page 89: Processor Configuration

    Processor Configuration This submenu displays the status of the processor as detected by the BIOS, including items such as the processor's type, frequency, and Cache L1, L2, L3 settings. Parameter Description Options Hyper-threading Select Enabled to support Intel Enabled Hyper-threading Technology to Disabled enhance CPU performance.
  • Page 90 4 System BIOS Parameter Description Options Limit CPUID This feature allows the user to set the Enabled Maximum maximum CPU ID value. Enable this Disabled function to boot the legacy operating systems that cannot support processors with extended CPUID functions. MLC Streamer If set to Enabled, the hardware Enabled...
  • Page 91: Memory Configuration

    Memory Configuration Parameter Description Options DDR Speed Use this feature to force a DDR3 Auto memory module to run at a frequency Force DDR3-800 other than what is specified in the Force DDR3-1066 Force DDR3-1333 specification. Force DDR3-1600 Force SPD Memory Mode When Independent is selected, all Independent...
  • Page 92 4 System BIOS Parameter Description Options Demand Scrub Demand Scrubbing is a process that Enabled allows the CPU to correct correctable Disabled memory errors found on a memory module. When the CPU or I/O issues a demand-read command, and the read data from memory turns out to be a correctable error, the error is corrected and sent to the requestor...
  • Page 93: Chipset Configuration

    Chipset Configuration This feature allows the user to configure the chipset settings. Parameter Description Options Current QPI Link This item displays the current status of the QPI Link. Current QPI This item displays the frequency of Frequency the QPI Link. QPI (Quick Path Use this feature to select data transfer Fast...
  • Page 94: Acpi Configuration

    4 System BIOS ACPI Configuration Use this feature to configure Advanced Configuration and Power Interface (ACPI) power management settings for your system. Parameter Description Options High Precision Select Enabled to activate the High Enabled Event Timer Precision Event Timer (HPET) that Disabled produces periodic interrupts at a much higher frequency than a Real-...
  • Page 95: Sata Configuration

    SATA Configuration When this submenu is selected, the BIOS automatically detects the presence of IDE or SATA devices and displays the following items. Parameter Description Options SATA Mode Use this feature to configure SATA mode Disabled for a selected SATA port. IDE Mode AHCI Mode RAID Mode...
  • Page 96: Pci Configuration

    4 System BIOS PCI Configuration This feature allows the user to configure the PCIe/PCI/PnP settings. Parameter Description Options PERR# Select Enabled to allow a PCI device to Enabled Generation generate a PERR number for a PCI Bus Disabled Signal Error Event. SERR# Select Enabled to allow a PCI device to Enabled...
  • Page 97 Parameter Description Options Load Onboard Select Enabled to enable the onboard Enabled LAN1 Option LAN1 Option ROM~LAN4 Option Disabled ROM/Load ROM. This is to boot the computer Onboard LAN2 using a network device. Option ROM/ LAN1 Option ROM Load LAN2 Option ROM Onboard LAN3 Option ROM/ LAN3 Option ROM...
  • Page 98: Usb Configuration

    4 System BIOS USB Configuration This feature allows the user to configure the USB Devices Setting. Parameter Description Options All USB Devices This feature enables all USB ports/ Enabled devices. Disabled Legacy USB Select Enabled to support legacy USB Enabled Support devices.
  • Page 99: Super Io Configuration

    Super IO Configuration This feature allows the user to configure the Super IO settings. Parameter Description Options Super IO Chip This item displays the Super IO chip used in the motherboard. Serial Port 1 and 2 Configuration This feature allows the user to configure the serial ports settings. Parameter Description Options...
  • Page 100: Power Configuration

    4 System BIOS Power Configuration This feature allows the user to configure power management setting. Parameter Description Options Deep Power Off Select Enabled to turn off device Enabled Mode power when the system is in sleep Disabled state. RTC Wakeup Use this feature to set an event using Enabled Support...
  • Page 101: Console Redirection

    Console Redirection These two submenus allow the user to configure the following Console Redirection settings for a COM Port specified by the user. Parameter Description Options Console Select Enabled to use a COM Port Redirection selected by the user for Console Redirection.
  • Page 102 4 System BIOS Parameter Description Options Bits Per second Use this feature to set the transmission 9600 speed for a serial port used in Console 19200 Redirection. Make sure that the same 57600 speed is used in the host computer and 115200 the client computer.
  • Page 103 Parameter Description Options Resolution Select Enabled extended-terminal Enabled 100x31 resolution support. Disabled Legacy OS Use this feature to select the number of 80x24 Redirection rows and columns used in Console 80x25 Resolution Redirection for legacy OS support. Putty KeyPad This feature selects Function Keys and VT100 KeyPad settings for Putty, which is a Linux,...
  • Page 104: Security Settings

    4 System BIOS Security Settings The BIOS provides a Supervisor and a User password. If you use both passwords, the Supervisor password must be set first. Parameter Description Options Supervisor This item indicates if a Supervisor password Password has been entered for the system. "Not Installed Installed"...
  • Page 105 Parameter Description Options BIOS Write Select Enabled to prevent the user from writing Enabled Protect data into the BIOS Setup Utility. The options Disabled are Enabled and Disabled Chassis This feature will clear the status log which Opened indicates "case-open." Warning If the User Password is installed, the following items will display.
  • Page 106: Server Management

    4 System BIOS Server Management...
  • Page 107: System Information

    System Information This submenu displays the following system information: • System Product Name • System Serial Number • Base Board Product Name • Base Board Serial Name • UUID • NIC1 Mac Address • NIC2 Mac Address • NIC3 Mac Address •...
  • Page 108 4 System BIOS Parameter Description Options BMC IP This features allows the user to select how an IP DHCP Address address is assigned to a client computer or Static Source network device. Select DHCP (Dynamic Host Configuration Protocol) to allow a client (computer or device) to obtain an IP address from a DHCP server that manages a pool of IP addresses and network information on a "request and grant"...
  • Page 109: Event Log Configuration

    Event Log Configuration Change SMBIOS Event Log Settings This feature allows the user to configure SMBIOS Event settings. Parameter Description Options Erase Event Select Enabled to erase the SMBIOS (System Management BIOS) Event Log, which is completed before a event logging is initialized upon system reboot.
  • Page 110: Boot Options

    4 System BIOS Boot Options Use this feature to configure boot settings. Set Boot Priority Parameter Description Options 1st Boot This item allows the user to select the first LAN Device boot device. Select a LAN device to boot 2nd Boot UEFI: Built-in the system from the network connection.
  • Page 111: Uefi Boot Drive Bbs Priority

    UEFI Boot Drive BBS Priority Parameter Description Options Boot Option #1 Specifies the Boot Device Priority sequence from UEFI Boot Drives. Hard Disk Drive BBS Priority Parameter Description Options Boot Option #1 Specifies the Boot Device Priority sequence from available Hard Drives. Optical Disk Drive BBS Priority Parameter Description...
  • Page 112 4 System BIOS Parameter Description Options Quick Boot Select Enabled to skip certain tests during Enabled POST to reduce the time needed for Disabled system boot. Bootup Num- This feature allows the user to set the Lock Power-on state for the Numlock key. Halt On Select to force the system to wait until the All Errors...
  • Page 113: Boot Manager

    Boot Manager Use this feature to overwrite the original boot sequence.
  • Page 114: Exit Options

    4 System BIOS Exit Options Select the Exit tab from the BIOS Setup Utility screen to enter the Exit BIOS Setup screen. Parameter Description Options Save Changes Select this option and press <Enter> to and Exit leave the BIOS Setup Utility and reboot Cancel the computer for the new system configuration parameters to take effect.
  • Page 115 Parameter Description Options Save Changes When you have completed the system configuration changes, select this option to save the changes and reboot the computer so that the new system configuration settings can take effect. Select Save Changes and Exit, and press <Enter>.
  • Page 116 4 System BIOS...
  • Page 117: System Troubleshooting

    5 System troubleshooting...
  • Page 118: Resetting The System

    5 System troubleshooting Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Purpose To do this Soft boot To clear the system memory and reload the Press <Ctrl> reset operating system.
  • Page 119: Initial System Startup Problems

    Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the “There is problem with the software program.” on page 111.
  • Page 120: Initial Troubleshooting Checklist

    5 System troubleshooting Initial troubleshooting checklist Use the checklist below to eliminate possible causes for the problem you are encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module socket? and connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V? •...
  • Page 121: Hardware Diagnostic Testing

    Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device.
  • Page 122: Verifying The Condition Of The Storage Devices

    5 System troubleshooting Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn blue briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, and any other 5.25"...
  • Page 123: Specific Problems And Corrective Actions

    Specific problems and corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. •...
  • Page 124 5 System troubleshooting Optical drive activity indicator does not light. Do the following: • Make sure the SATA and power cables are properly connected. • Check that relevant switches and jumpers on the drive are set correctly. • Check that the drive is properly configured. Optical drive tray cannot be ejected.
  • Page 125 Network activity indicators do not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Peripheral device connected to a USB port does not work. Do the following: • Reduce the number of external devices connected to a USB hub.
  • Page 126 If POST does not emit any beep code and characters still do not appear, the display monitor or the video controller may be defective. Contact your local Acer representative or authorized dealer for technical assistance.
  • Page 127: Bios Error Beep Codes

    BIOS Error Beep Codes During the POST (Power-On Self-Test) routines, which are performed at each system boot, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue to boot. The error messages normally appear on the screen. Fatal errors will not allow the system to continue with bootup procedure.
  • Page 128 5 System troubleshooting...
  • Page 129: Appendix A Server Management Tools

    Appendix A Server management tools...
  • Page 130: Server Management Overview

    BMC, and configure RAID for the system hard drives. For detailed instructions on this utility, please refer to the Acer Smart Setup Help file. Acer Smart Console Remotely manage the server via a UPnP tool or a Web browser.
  • Page 131: Raid Configuration Utilities

    Enabling Intel Onboard SAS RAID (EFI Mode or Legacy Mode) You don’t need to change setting in BIOS Setup to enable Intel Onboard SAS RAID. Currently, AT350 F2 only supports Intel onboard SAS RAID in Legacy mode. Entering Intel onboard SAS RAID BIOS Utility (Legacy Mode) Please press CTRL-I when you see the RAID BIOS during POST.
  • Page 132: Megaraid 9240-4I/ Megaraid 9260-8I/ Megaraid 9260-16I Raid Configuration

    Appendix A Server management tools Press <Y> when “Are you sure you want to create the volume? (Y/N):” displayed. 10 Now the RAID volume is created, you can press <Esc> and select Exit to exit. Initializing a RAID Volume During Intel onboard SAS RAID volume creation process, the Intel onboard SAS RAID volume will be automatically initiated once the onboard SAS RAID volume has been created.
  • Page 133: Loading Factory Default Setting

    Entering RAID BIOS Utility (Legacy Mode) Please press CTRL-H when you see the RAID BIOS during POST. After POST finished, the Adapter Selection page will show on the screen. Please click on Start to launch the configuration menu. Entering RAID EFI Utility (EFI Mode) Please enter EFI shell during POST.
  • Page 134: Assigning A Hot Spare Drive

    Appendix A Server management tools Select the RAID Level you want to use, create the logical volume by specify the size at Select Size and click on Accept to create the logical volume. Click on Next after you creating the logical volume. 10 Click on Accept and Yes to save the configuration.
  • Page 135: Appendix B Rack Mount Configuration

    Appendix B Rack mount configuration...
  • Page 136: Rack Installation Information

    Appendix B Rack mount configuration Rack installation information Rack installation precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation. The following additional rack safety installation measures should be considered: • Anchor the equipment rack The equipment rack must be anchored to an unmovable suitable support to prevent the rack from falling over when one or more systems are fully extended out of the rack assembly.
  • Page 137 • Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents. • Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload. The system name plate rating should be used when addressing concerns about circuit overload.
  • Page 138: System Rack Installation

    Appendix B Rack mount configuration System rack installation The server should be mounted into a rack. A tool-less rack rail kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.
  • Page 139: Vertical Mounting Hole Pattern

    Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 5U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U.
  • Page 140: Installing The System Into The Rack

    Appendix B Rack mount configuration Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. Confirm that the left and right inner rails have been correctly identified. Remove the footstands from the server.
  • Page 141 Attach the inner rails to both sides of the server. (1) Align the screw holes on the rack handles with those on the server and use the screws from the rack mount kit to secure the rack handles to the server. (2) Align the screw holes on the left and right front inner rails and use the screws from the rack mount kit to secure both rails to the server.
  • Page 142 Appendix B Rack mount configuration Install the mounting rails to the rack posts. (1) Align the left and right mounting rails to the front rack post mounting holes. Secure each mounting rail to the front rack post with one screw. (2) Align the left and right mounting rails to the rear rack post mounting holes.
  • Page 143 Extend the middle sliding piece of each mounting rail forward until you hear an audible click.
  • Page 144 Appendix B Rack mount configuration Install the server in the system rack. (1) Insert the inner rails attached to the server into the mounting rails. (2) Push the server into the rack until you hear a click sound. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack.
  • Page 145 Secure the rack handles to the system rack. For security purposes, you can use screws to secure the rack handles to the front of the rack as illustrated below.
  • Page 146 Appendix B Rack mount configuration...
  • Page 147: Appendix C Acer Smart Console

    Appendix C Acer Smart Console...
  • Page 148: Using Acer Smart Console

    Remote system management: Via KVM/IP redirection lets you fully control the system. You can remotely power on, off, reset system through Acer Smart Console in-band or out-of-band. Acer Smart Console implements media redirection for the CD/DVD ROM drive and floppy drive.
  • Page 149: Acer Smart Console Features

    Acer Smart Console Features Remote KVM (graphics) console Virtual Media and ISO images Remote server power control Remote Serial over LAN (text console) Event Log support Automatic Notification and Alerts (SNMP and email) Hardware Monitoring Overall health display on the main page...
  • Page 150: Introduction To The Ipmi Platform

    Appendix C Acer Smart Console Introduction to the IPMI Platform The Intelligent Platform Management Interface (IPMI) provides remote access to multiple users at different locations for networking. It also allows a system administrator to monitor system health and manage computer...
  • Page 151: Configuring The Acer Smart Console Settings

    Configuring the Acer Smart Console Settings Configuring BIOS Before configuring Acer Smart Console, follow the instructions below to configure the system BIOS settings. A. Enabling COM Port for SOL (IPMI) Press the <F2> key at bootup to enter the BIOS Setup utility.
  • Page 152 Appendix C Acer Smart Console B. Enabling All Onboard USB ports Press the <F2> key at bootup to enter the BIOS Setup utility. Select Advanced to enter the Advanced menu. Select USB Configuration and press <Enter>. Make sure that All USB Devices are enabled (highlighted). If not, Select All USB Devices and press <Enabled>...
  • Page 153 C. Configuring IP using BIOS Press the F2 key at bootup to enter the BIOS Setup utility. Select Sever Management and select System Information and press <Enter>. From the Server Management menu, select BMC IP Address and press <Enter> to select DHCP/Static. Select IP Address if choosing Static, and enter IP address.
  • Page 154: Connecting To The Remote Server

    Note: The default network setting is "Dedicate", which will allow the Acer Smart Console to connect to the network through the BMC Management Port. If the Acer Smart Console must be connected through a specific port, please change the LAN configuration setting under the Network Settings.
  • Page 155: Accessing The Remote Server Via Acer Smart Console

    Accessing the Remote Server via Acer Smart Console To Log In to the Acer Smart Console Once you are connected to the remote server via Acer Smart Console, the following IPMI Login screen will display: Enter your Username in the Username field.
  • Page 156: Acer Smart Console Main Screen

    Appendix C Acer Smart Console Acer Smart Console Main Screen The Acer Smart Console Main screen displays the following information. The Acer Smart Console Main screen displays system information, including the following: The Menu Bar: The menu bar on the top displays System Information, Server Health, Configuration, Remote Control, Virtual Media, Maintenance, and Miscellaneous.
  • Page 157: System Status

    System Status Once you've logged into the remote server, the Smart Console Main screen will display. System Information: This item displays the following firmware information. • Firmware Revision • Firmware Build Time • FRU Revision • SDR Revision • IP Address •...
  • Page 158 Appendix C Acer Smart Console FRU Reading: Click this item to display the following BMC FRU (Field Replaceable Unit) information. • FRU Device ID • Chassis Information • Board Information • Product Information...
  • Page 159: Server Health

    Server Health This feature allows the user to set Server Health settings. To access Server Health Information, follow the instructions below. Click <Sensor Readings> to access information on sensor readings as shown on the next page. Click <Event Log> to access event logs.
  • Page 160: Sensor Readings

    Appendix C Acer Smart Console Sensor Readings This page displays sensor readings for the remote console. From the pull-down menu, select a sensor type (category). The options include the following. • All Sensors • Temperature Sensors • Voltage Sensors •...
  • Page 161 Name of the Sensor: This column displays the names of the sensors that are currently active in system monitoring, including system temperature, CPU temperature, fan speeds, CPU core voltages, +3.3Vcc, and +12V voltage monitoring. Status: This column indicates the status of each sensor reading. Reading: This column indicates the reading of each sensor.
  • Page 162: Event Log

    Appendix C Acer Smart Console Event Log This page displays a record of critical system monitoring events. The event log indicates the time when a critical condition had occurred and when this condition was resolved. You can choose a specific event category from the pull-down menu to display events included in this category.
  • Page 163: Configuration

    Configuration This feature allows the user to configure various network settings. When you click the Configuration icon on the menu bar, the following screen will display: This section allows the user to configure the following settings. • Alerts: Use this item to configure alert destination settings. •...
  • Page 164 Appendix C Acer Smart Console • SSL Certificate • Users • Port • IP Access Control • Fan Mode...
  • Page 165: Configuring The Alerts Settings

    Configuring the Alerts Settings This feature allows the user to configure Alert settings. When you click the <Alerts> icon in the menu bar, the following screen will display: To setup an alert or to modify an alert setting, do the following. Click <Alerts>...
  • Page 166: To Setup An Alert

    Appendix C Acer Smart Console To Setup an Alert Follow the steps below to setup an alert. Select Alerts from the window on the left. Enable Event Filter. Select Event Filter Action. Select Sensor Type. Select Event Severity. Enter the SNMP Trap receiver IP address to use SNMP. For further guidance on typical inquiries relating to SNMP, see the table below.
  • Page 167 Item Answer Can I query for detailed Detailed queries are not possible because event information on the MIB mapping is based only on sensor type, event type, "Event" trap items? and sensor offset. A list of trap items generated No standard list of event traps exist because the for my platform PEF (Platform Event Filter) table is OEM customizable.
  • Page 168: Configuring Date And Time Settings

    Appendix C Acer Smart Console Configuring Date and Time Settings This feature allows the user to configure the time and date settings for the host server and the client computer. When you click the <Time and Date> icon in the Options window, the following screen will display: The user can either set the date &...
  • Page 169: Configuring The Light-Weight Directory Access Protocol (Ldap) Settings

    Configuring the Light-Weight Directory Access Protocol (LDAP) Settings This feature allows the user to configure the Light-Weight Directory Access Protocol (LDAP) settings. When you click <LDAP> in the Options window, the following screen will display: Follow the steps below to configure the LDAP settings. Check the enable box to enable LDAP Authentication and LDAP Authentication over SSL support.
  • Page 170: Active Directory Settings

    Appendix C Acer Smart Console Active Directory Settings This page displays a list of role groups and their Group IDs, Group Names, Domains and Network Privilege settings. When you click the <Active Directory> icon in the Options window, the following screen will display: Click <HERE>...
  • Page 171: Configuring The Active Directory Settings

    Configuring the Active Directory Settings This feature allows the user to configure the Advanced Active Directory settings. When you click <Here> on the screen shown on the previous page, the following screen will display: Check the <Enable> box to enable Active Directory authentication support.
  • Page 172: Configuring The Radius Settings

    Appendix C Acer Smart Console Configuring the Radius Settings This feature allows the user to configure Radius Option settings. When you click <Radius> in the Options Window, the following screen will display. Check the <Enable> box to enable Radius support. Enter the information in the fields below to configure Radius settings.
  • Page 173: Configuring The Mouse Mode Setting

    Configuring the Mouse Mode Setting This feature allows the user to configure the Mouse Mode settings. When you click the <Mouse Mode> icon in the Options Window, the following screen will display. This item displays the current Mouse Mode setting. To select a proper Mouse Mode setting, click the proper radio button as shown below.
  • Page 174: Configuring Network Settings

    Appendix C Acer Smart Console Configuring Network Settings This feature allows you to configure the network settings. When you click the <Network> icon in the Options Window, the following screen will display. To configure Network settings, follow the instructions below.
  • Page 175 Check this box to enable Virtual LAN support, and enter the VLAN ID in the field. LAN Interface - This feature allows the user to select the port to be used for IPMI out-of-band communication. • The default setting is Dedicate, which will allow Smart Console to connect through the BMC Management port at all time •...
  • Page 176: Configuring Dynamic Dns (Domain Name System) Settings

    Appendix C Acer Smart Console Configuring Dynamic DNS (Domain Name System) Settings This feature allows you to configure DNS settings. When you click the Dynamic DNS icon in the Options Window, the following screen will display. Click the <Enable> radio button to enable Dynamic DNS update support.
  • Page 177: Configuring The Remote Session Settings

    Configuring the Remote Session Settings This feature allows the user to enable or disable encryption support on IKVM, or to select the Virtual Media Attach mode for console redirection. When you click the Remote Session in the menu bar, the following screen displays.
  • Page 178: Configuring The Smtp Settings

    Appendix C Acer Smart Console Configuring the SMTP Settings This feature allows the user to configure SMTP (Simple Mail Transfer Protocol) settings for email transmission through the network. When you click the <SMTP> icon in the Options window, the following screen will display.
  • Page 179: Configuring The Ssl (Secure Sockets Layer) Certification

    Configuring the SSL (Secure Sockets Layer) Certification This feature displays the default certificate and private keys. It also allows the user to upload a new SSL certificate. When you click the <SSL> icon in the Options window, the following screen will display. To enter a new SSL Certificate, enter a new certificate in the field.
  • Page 180: Configuring Users Settings

    Appendix C Acer Smart Console Configuring Users Settings This page displays information on the current users. It also allows you to add, delete or modify user information. When you click the <Users> icon in the Options window, the following screen will display.
  • Page 181 Function User Operator Administrator LDAP View Only Full Access Mouse Mode Full Access Full Access Network View Only Full Access Remote Session No View Only Full Access SMTP View Only Full Access View Only Full Access Users View Only Full Access Event Action View Only Full Access...
  • Page 182: Configuring Port Settings

    Appendix C Acer Smart Console Configuring Port Settings This page allows you to configure port settings. When you click the <Port> icon in the Options window, the following screen will display. Web Port: Enter the desired web port number. Web SSL Port: Enter the Web SSL port number.
  • Page 183: Ip Access Control

    IP Access Control This page displays an IP Access Control table, which will allow you to add, modify and delete an IP Access rule, an IP Address/Mask setting or an IP access policy. Check this box to configure IP Access Control settings. (The default setting is Accept.) Rule Number: This column lists the number of IP Access Control rules.
  • Page 184: Modifying Ip Access Rules

    Appendix C Acer Smart Console Modifying IP Access Rules When you select an item and click <Modify>, the Add Rule submenu will display as shown below. To modify a rule, enter the information needed for the following items: • IP Address/Mask: This item allows you to grant access to a specific IP address or a range of IP addresses.
  • Page 185: Configuring Fan Settings

    Configuring Fan Settings This page allows you to configure fan mode settings. When you click the <Fan Mode> icon in the Options window, the following screen will display. This item displays the current fan mode setting Check this radio button to use the standard fan speed setting for power-saving.
  • Page 186: Remote Control

    Appendix C Acer Smart Console Remote Control This section allows the user to carry out activities and perform operations on a remote server via remote access. To launch remote console or to change to power settings of the remote console, follow the instructions below.
  • Page 187: Launching Console Redirection

    Launching Console Redirection This feature allows you to launch Console Redirection via IKVM (keyboard, video/ monitor, mouse) support. When you click <Console Redirection> in the Options window, the following screen will display. Click <Launch Console> on the Console Redirection screen to launch the remote console via Java or Active X (for the Internet Explorer).
  • Page 188: Console Redirection - Virtual Device

    Appendix C Acer Smart Console Console Redirection - Virtual Device This feature allows you to configure Virtual Device settings for your console redirection. When you click the <Virtual Device> icon in the Menu bar, the video settings of the remote console will display as shown below.
  • Page 189: Virtual Keyboard

    Virtual Keyboard Click the <Virtual Keyboard> to use the on screen Keyboard. The screen above shows the Virtual Keyboard in English. Click a key on the keyboard for your BMC connection.
  • Page 190: Console Redirection - Recording

    Appendix C Acer Smart Console Console Redirection - Recording This feature allows you to record media displays for your console redirection. When you click the Record icon in the Menu bar, Record settings will be shown below. Click <Record> to use the recording features for your remote server.
  • Page 191: Console Redirection - Recording

    Console Redirection - Recording This feature allows you to record the media displays. Click <Record> in the Menu bar to enable virtual media recording support. Click <Record> to enable media recording support. Click <Start Recording> to start recording. From the pull-down menu, select the location where you want to save the recording.
  • Page 192: Console Redirection - Macro

    Appendix C Acer Smart Console Console Redirection - Macro This feature allows you to configure Macro settings for your console redirection. When you click the <Macro> icon in the Menu bar, the macro settings screen will display as shown below.
  • Page 193 • Macro: Click this item to activate a pull-down submenu. The Macro Hotkey submenu includes the following items as shown on the next page. Click <Macro Hotkeys> to display the Macro Hotkey pop-up submenu. The hot keys include the following: •...
  • Page 194: Console Redirection - Options

    Appendix C Acer Smart Console Console Redirection - Options This feature allows you to configure Options settings for your console redirection. When you click the <Options> icon in the Menu bar, the Options menu will display as shown below. Click <Options> to activate the pull-down menu to configure Options settings.
  • Page 195: Console Redirection - Options: Hotkey Settings

    Console Redirection - Options: Hotkey Settings This feature allows you to configure Hotkey settings for your console redirection. When you click the <Options-Hotkey> icon in the Menu bar, the Hotkey menu will display as shown below. To assign a hotkey for an action, follow the steps below. Click <Start>.
  • Page 196: Console Redirection - Options: Preference (Display)

    Appendix C Acer Smart Console Console Redirection - Options: Preference (Display) This feature allows you to configure Video Recording Preference settings for your console redirection. When you click the <Preference> icon in the Menu bar, the Preference menu will display as shown below.
  • Page 197 of minutes upon which your video recording will be automatically turned-off. Use the slider on the Display Scale to set the appropriate scale setting for your video display from Low (25) to High (100). To ensure the best image quality, select <High Color> for heavier network traffic connections;...
  • Page 198: Console Redirection - Options: Preference (Input)

    Appendix C Acer Smart Console Console Redirection - Options: Preference (Input) This feature allows you to configure Video Recording input settings for your console redirection. Click <Input> in the menu bar to activate the Input submenu. To configure Video Input settings, follow the instructions below.
  • Page 199 Select Relative Mouse for the Linux OS. Select Enable Keyboard Input to enable keyboard support so that you can use soft keyboard as an input device. From the Keyboard layout pull-down menu, select the right language setting for your soft keyboard.
  • Page 200: Console Redirection - Options: Preference (Language Settings)

    Appendix C Acer Smart Console Console Redirection - Options: Preference (Language Settings) This feature allows you to configure Language settings for your console redirection. Click <Options> in the Menu bar to activate the Preference menu. To select the correct language setting for your console, follow the steps below.
  • Page 201 English, Chinese (Traditional), Japanese, German, French, Spanish, Korean, and Italian. Once you have selected a language setting, click <OK> to use the language.
  • Page 202: Console Redirection - Options: Preference (Window)

    Appendix C Acer Smart Console Console Redirection - Options: Preference (Window) This feature allows you to configure Window settings for your console redirection. Click <Options> in the Menu bar to activate the Preference menu. To select the correct Window settings for your console redirection, follow the instructions below.
  • Page 203: Console Redirection - Options: Preference (Video Stream Control)

    Console Redirection - Options: Preference (Video Stream Control) This feature allows you to configure Window settings for your console redirection. Click <Options> in the Menu bar to activate the Preference menu. To select the correct Video Stream Control settings for your console redirection, follow the instructions below.
  • Page 204 Appendix C Acer Smart Console • 256K Cable/DSL • • Click <OK> to save the Video Stream Control setting.
  • Page 205: Console Redirection - Options: Full Screen Mode

    Console Redirection - Options: Full Screen Mode This feature allows you to configure Window settings for your console redirection. Click <Options> in the Menu bar to activate the submenu. From the pull-down menu, select Full Screen Mode. To Use a Full Screen Display To set a full screen display for your console redirection, follow the instructions below.
  • Page 206: Console Redirection - Options: Osd Ui Style

    Appendix C Acer Smart Console Console Redirection - Options: OSD UI Style This feature allows you to configure OSD (On-screen Display) UI (User- Interface) Style settings for your console redirection. To configure the OSD UI settings, follow the steps below.
  • Page 207 The OSD UI Style Screen Close-up Move OSD UI Screen: Click this icon to move the OSD_UI Screen to a new location on the display. Hotkey Settings: Click this icon to access the Hotkeys submenu and change the settings. Virtual Media: Click this item to access the Virtual Media submenu and configure the settings.
  • Page 208: Console Redirection - Keyboard/Mouse Hotplug

    Appendix C Acer Smart Console Console Redirection - Keyboard/Mouse Hotplug Click <Options> on the menu bar to invoke the pull-down submenu. Click <Keyboard/Mouse Hotplug> from the pull-down menu to enable key-board/mouse hotplug support for your console redirection.
  • Page 209: Console Redirection - User List

    Console Redirection - User List This feature allows you to access the user list. To configure User List settings, follow the instructions below. From the menu bar, click <User List> to display the User List screen as shown above. Session ID: This item displays the current session ID#. User Name: This item displays the name(s) of the user(s).
  • Page 210: Console Redirection - Capture

    Appendix C Acer Smart Console Console Redirection - Capture This feature allows you to capture the screen displayed on your remote console.
  • Page 211: Console Redirection - Exit

    Console Redirection - Exit To exit from Console Redirection, click <Exit>. At the prompt- "Are you sure?", click <Yes> to exit from remote redirection. Click <No> to return to the current session.
  • Page 212: Remote Control - Server Power Control

    Appendix C Acer Smart Console Remote Control - Server Power Control This feature allows the user to check power state and perform remote power control. Click <Reset Server> and press <Perform Action> to reset the host server. Click <Power Off Server - Immediately> and press <Perform Action>...
  • Page 213: Remote Control-Launch Sol

    Remote Control-Launch SOL This feature allows you to launch the remote console by using SOL (Serial Over LAN). This feature provides serial port connections over LAN to allow the user to access a host server via Console Redirection. It also allows a system administrator to monitor and manage a server from a remote site.
  • Page 214 Appendix C Acer Smart Console You can select a Baud Rate (bps) from the pull-down menu as your SOL transfer rate. The options are listed below. Make sure that the Baud Rate selected here matches the Baud Rate set in the BIOS.
  • Page 215: Virtual Media

    Virtual Media This feature allows you to upload and share images via the BMC (Baseboard Management Controller). These images will be emulated to the host server as USB applications. To follow the Virtual Media settings, follow the instructions below. Click <Virtual Media> to configure virtual media settings for your remote console, including Floppy Disk and CD-ROM image settings.
  • Page 216: Configuring Usb Floppy & Flash Device Settings

    Appendix C Acer Smart Console Configuring USB Floppy & Flash Device Settings To configure CD ROM image files for sharing, follow the instructions below. USB Floppy & Flash Status displays the status of a USB floppy or a flash device.
  • Page 217: Configuring Cd Rom Image File Settings

    Configuring CD ROM Image File Settings To configure CD ROM image files for sharing, follow the instructions below. Click <CD-ROM Image File> to invoke the <Image on Windows Share> screen as shown above. The following items will display. • USB Floppy & Flash Status indicates the status of a USB floppy or a flash device.
  • Page 218 Appendix C Acer Smart Console 14 In the Password (Optional) field, enter your user password. (Optional.) 15 To mount an image file, follow the steps below. • Click <Save>. • Click <Mount>. • To unmount an image file, follow the steps below.
  • Page 219: Maintenance

    Maintenance Use this feature to manage and configure IPMI device settings. Click the <Maintenance> icon in the menu bar to invoke the Maintenance main screen as shown above. The Maintenance menu includes the following items. • Firmware Update: Click this item to update the remote server's BMC firmware.
  • Page 220: Maintenance - Firmware Update

    Appendix C Acer Smart Console Maintenance - Firmware Update To update IPMI Firmware, follow the instructions below. Click <Firmware Update> in the Options Window. Click <Enter Update Mode> to enter the update mode. A warning message will display. Warning: Once the server is in the firmware update mode, the device will be reset, and the server will reboot even if you cancel firmware updating.
  • Page 221 Enter the name of the firmware you wish to upload. You can also select a firmware from the pull-down menu to upload. Click <Upload Firmware> to upload the selected firmware to the host server. Warning! To properly update your firmware, do not interrupt the process until the process is completed.
  • Page 222: Maintenance - Unit Reset

    Appendix C Acer Smart Console Maintenance - Unit Reset Use this feature to reset the IPMI device.
  • Page 223 Maintenance - IKVM Reset This feature allows you to reset IKVM. It will reset virtual media, IKVM keyboard and mouse.
  • Page 224: Maintenance - Factory Default

    Appendix C Acer Smart Console Maintenance - Factory Default This feature allows the user to restore IPMI to factory default settings.
  • Page 225: Maintenance - Ipmi Configuration

    Maintenance - IPMI Configuration This feature allows the user to save IPMI configuration settings. To save the IPMI configuration settings, follow the instructions below. From the top menu bar, select Maintenance. Select IPMI Configuration on the left of the screen. Click Save to save the IPMI Configuration settings.
  • Page 226: Maintenance - Sdr Replacement

    Appendix C Acer Smart Console Maintenance – SDR Replacement Use this feature to replace the old SDR with new one. After the firmware update is done, to click the Replace button and SDR update will take effect.
  • Page 227: Maintenance - Console Event Log

    Maintenance – Console Event Log This page displays a record of web console monitoring events. The event log indicates the time when a user login to Acer Smart Console and when the user logout.
  • Page 228: Miscellaneous

    Appendix C Acer Smart Console Miscellaneous This feature allows the user to perform various network activities including POST (Power-On-Self Test) code query and turning-on/-off UID control. To query POST codes or to turn on/off UID control, follow the instructions below.
  • Page 229: Index

    5.25 inch device bays expansion card location I/O interface 5.25 inch storage device installing removing front panel Acer Smart Setup hard disk drive scope configuration guidelines using hard disk drive with carrier additional hard disk drive drive status installing...
  • Page 230 InfiniBank link via hardware LEB2 via software BMC activity power supply module LED connectors redundant bay mainboard power-on self-test, see POST LED indicators processor front panel BIOS settings LAN port configuration guidelines LEDs replacing mainboard Lockstep mode rack installing mainboard rack installation jumper settings mounting pattern...
  • Page 231 removing troubleshooting troubleshooting confirming loading of OS system reset display problem cold boot DVD-ROM drive problems soft boot hardware diagnostics system setup HDD problem connect peripherals initial checklist 106, install OS initial startup problems pre-installation requirements memory problem turn on system network problem system upgrade power indicator problem...