Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind onto or into the product.
Product servicing Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel. Unplug this product from the wall outlet and refer servicing to qualified service personnel when: •...
For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit www.acer-group.com/public/Sustainability/sustainability01.htm. Mercury advisory For projectors or electronic products containing an LCD/CRT monitor or display: Lamp(s) inside this product contain mercury and must be recycled or disposed of according to local, state or federal laws.
Finding your comfort zone Find your comfort zone by adjusting the viewing angle of the monitor, using a footrest, or raising your sitting height to achieve maximum comfort. Observe the following tips: • Refrain from staying too long in one fixed posture. •...
viii • Using a glare-reduction filter. • Using a display visor, such as a piece of cardboard extended from the display's top front edge. • Avoid adjusting your display to an awkward viewing angle. • Avoid looking at bright light sources, such as open windows, for extended periods of time.
Regulations and safety notices FCC notice This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Operation conditions This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice: Canadian users This Class B digital apparatus complies with Canadian ICES-003.
Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another.
Laser compliance statement The optical drive used with this computer is a laser product. The optical drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM. Appareil à...
Declaration of Conformity for EU countries Hereby, Acer, declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. List of applicable countries This device must be used in strict accordance with the regulations and constraints in the country of use.
Information for your safety and comfort Regulations and safety notices 1 System tour System notes External and internal structure Front panel Rear panel Internal components System boards Mainboard Backplane board and jumper settings 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Front connections...
Upgrading the system memory Installing an expansion card 4 System BIOS BIOS overview Entering BIOS Setup BIOS setup primary menus BIOS setup navigation keys Main menu Advanced menu Processor Configuration Memory Configuration ATA Controller Configuration Serial Port Configuration PCI Configuration Advanced Chipset Configuration System Acoustic &...
Appendix B Rack mount configuration Rack installation information System rack installation Vertical mounting hole pattern Installing the system into the rack Appendix C Acer Smart Console Using Acer Smart Console Software Installation Prerequisites on remote management PC Installing the Java Tool...
1 System tour System notes AT310 F1 server is a single-processor tower server designed to meet the needs of various network environments. The server board is based on Intel® 2-chip architecture and supports the Intel Core i3, Intel Xeon 3400 series or Pentium processors. The server system features six DDR3-...
External and internal structure Front panel Icon Component Optical drive 5.25" drive bays Bezel door Security keylock 3.5-inch hard disk drive (HDD) bay Description Disk drive for reading CD, VCD, and DVD contents. Allow installation of additional storage devices. Unlock and open the bezel door to power on the server and access the server’s hard drives and USB ports.
Icon Component Power button Power state indicator System ID indicator HDD activity indicator System status/fault indicator LAN port 1 activity indicator LAN port 2 activity indicator USB 2.0 ports 1 System tour Description Press to turn the server on/off, or to put it in standby mode.
Front panel LED indicator status LED indicator color Power state Green indicator Green HDD activity Green indicator System Green status/fault indicator Green Amber Amber LAN activity Green indicators Green LAN1 LAN2 Status state S0: Power On Blink (1 Hz with at S1: Sleep 50% duty cycle) Blink...
LED indicator color System ID indicator Blue Status state Normal System ID button pressed 1 System tour...
Rear panel Icon Component Power supply module cord socket Main power supply module PS/2 mouse port PS/2 keyboard port Monitor port Serial port Description Connect the system power cord here. Provides the system’s main power supply. Connects to a PS/2 mouse. Connects to a PS/2 keyboard.
Icon Component Gigabit LAN port USB 2.0 ports Server management port (10/100) System ID button PCI slot covers System fan LAN port LED indicator status LED indicator LED color RJ-45 LED (left) Green Amber RJ-45 LED Yellow (right) Yellow Description Connects to an internet or intranet network.
System boards Mainboard Code Description PS/2 mouse port (top) PS/2 keyboard port (bottom) 1 System tour...
Code COM1 GLAN1 GLAN2 BMC_LAN ATX CPU PWR_DET DIMM 2A, DIMM 2B, DIMM 2C, DIMM 1A, DIMM 1B, DIMM 1C FAN3 IPMB NMI_BTN BPB_SMBUS SATA0-3 Description Serial port (top) VGA port (bottom) LAN1 port (top) USB ports (bottom) LAN2 port (top) USB ports (bottom) Server management port System ID button...
Code SATA4 SATA5 CASE_OPEN CLR_CMOS1 USB1 USB2 F_PANEL COM2 PCI5 PCI4 PCI3 PCI2 PCI1 FAN2 FAN4 Description SATA 4 port SATA 5 port Chassis intrusion header Clear CMOS jumper Front USB1 cable connector Internal USB connector Front panel connector Connects to serial port PCI slot (32-bit/33 MHz, 3.3 V) PCI-E x8 slot (x4 signal) PCI-E x16 slot (x8 signal)
Backplane board and jumper settings Code CN1/X1 CN2/X2 Description SMBUS connector Connects to mainboard or RAID card SMBUS (W83792D) connector Connects to enclosure IC Power connector Power connector 1 System tour...
Code SGPIO_JP1 SATA0-3 SATA/SAS_3, SATA/SAS_2, SATA/SAS_1, SATA/SAS_0 Description MG9082 configuration setting Close 1-2: CONF 8 Close 2-3: reserve (CONF9) MG9082 upgrade/debug header SGPIO connector Mini-SAS port (supports 4 ports) LM75 address setting Close 1-2: 0X94 Close 2-3: reserve (0X96) SMBUS connector Connects to backplane cascade SATA 0-3 connectors...
Check the following items from the package: • AT310 F1 system • AT310 F1 accessory box If any of the above items is damaged or missing, contact your dealer immediately. Save the boxes and packing materials for future use. 2 System setup...
2 System setup Rear connections Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it. The server is designed to be electrically grounded (earthed).
Turning on the system After making sure that you have properly set up the system, applied power and connected all the necessary peripherals, you can now power on the system. Follow the procedure below. Open the bezel door. (1) Unlock the bezel door. (2) Pull it open.
Press the power button. The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not. Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure.
Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power outlet to the power cord socket on the rear panel.
Configuring the system OS Acer Smart Setup assists you to conveniently install your choice of operating. Note: To purchase the Acer Smart Setup software, contact your local Acer representative. To start using Acer Smart Setup, follow the steps below. Locate the Smart Setup disc included in the system package.
Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other shutdown procedures, refer to the related user documentation. To turn off the system via software: Press <Ctrl>...
Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system board. Always observe the following precautions before you install a server component: •...
Place the server on a flat, stable surface. Open the server according to the instructions on page 36. Follow the ESD precautions described in the previous section when handling a server component. Post-installation instructions Perform the steps below after installing a server component. See to it that all components are installed according to the described step-by-step instructions.
Configuring the hard disk drive The AT310 F1 accommodates up to four 3.5" hot-plug SATA/SAS hard disk drives. Note: Max HDD support is SKU dependent. Accessing the drive bays Since SATA/SAS drives have hot-plug capability, you do not need to access the inside of the chassis or power down the system to install or replace SATA/SAS drives.
• The recommended HDD installation order is from bottom to top. Determining the drive status Each HDD carrier features two status LED indicators to display the hard drive status. If you are replacing a failed HDD, determine which drive has failed by checking the hot-plug HDD status indicators. Description Onboard SATA or RAID card without SGPIO support HDD present...
Installing and removing a hard disk drive This section describes how to install a new HDD in an empty drive bay, remove the HDD, and install an additional HDD. Installing a hard disk drive with carrier Observe the ESD precautions described on page 28. If necessary, unlock the bezel door then pull it open.
Removing a hard disk drive with carrier If you intend to replace a HDD and need to remove the old drive, proceed to the instructions below. Observe the ESD precautions described on page 28. If necessary, unlock the bezel door then pull it open. Remove the hard disk drive with carrier.
Installing an additional hard disk drive with carrier If you intend to install an additional HDD, you first need to remove the hard disk drive cover from the hard drive bay. Observe the ESD precautions described on page 28. If necessary, unlock the bezel door then pull it open. Remove the hard disk drive cover.
Install the hard disk drive with carrier. (1) Use the lever to push the HDD carrier in the empty bay until it locks into place. (2) Close the HDD carrier lever. (3) Lock the HDD carrier. Close the bezel door. Observe the post-installation instructions on page 29.
Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the Pre-installation instructions section on page 28. You need to open the server before you can install upgrade components.
Installing the side panel Perform the pre-installation instructions described on page 28. Position the side panel so that the tabs on the cover align with the slots on the server, then slide the side panel toward the front of the server until you hear a click sound. Replace the two thumb screws.
Configuring a 5.25" storage device The two 5.25" device bays support a variety of storage devices for additional storage capacity and scalability. By default, the system ships with an optical drive installed on the topmost device bay. You can choose to replace these default drives, or you can install a new storage device on the second device bay.
Insert the new 5.25" storage device (1) and slide the tool-less bracket to the right in the locked position (2). Connect the power (3) and SATA cables (4) to the new 5.25" drive. 10 Replace the front bezel. 11 Observe the post-installation instructions described on page 29. To upgrade or replace a defective storage device: Perform the pre-installation instructions described on page 28.
Disconnect the SATA (1) and power (2) cables connected to the storage device. Slide the tool-less bracket to the left (3) and pull out the device from the drive bay (4). If you intend to install a new storage device, refer to the previous section.
Replacing the processor and heatsink fan assembly Notes: • Always connect the power cord last and always remove it before adding, removing or changing any hardware components. Make sure that you install the processor in the CPU socket before you install the CPU heatsink fan assembly.
Remove the heatsink fan assembly. (1) Disconnect the heatsink fan assembly cable from its mainboard connector. (2) Using a screwdriver, loosen the four heatsink fan assembly screws from the mainboard. (3) Lift the heatsink fan assembly away from the processor. (4) Lay down the heatsink fan assembly in an upright position —...
Installing the heatsink fan assembly Caution! The heatsink fan assembly has a thermal interface material (TIM) on the underside. Use caution so that you do not damage the TIM. If a protective film is installed on the TIM, remove it. Perform the pre-installation instructions described on page 28.
Upgrading the processor Processor configuration guidelines The server supports a single LGA 1156 processor socket supporting Intel Xeon 3400 series or Pentium and i3 series processors. The supplied processor may be upgraded. Observe the following guidelines when replacing or installing a processor.
(2) Rotate the load lever to the fully open position until the retention plate is completely lifted. (3) Grasp the processor by its edges and lift it out of its socket. (4) Store the old processor inside an anti-static bag.
Remove the new processor from its protective packaging. Install the new processor. (1) Hold the processor by its edges then insert it in the socket. Make sure that the alignment tabs on the socket fit the two notches located on the edges of the processor. The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins.
(4) Engage the load lever back in place and secure the load lever under the load lever retention tab. Apply the thermal interface material. (1) Use an alcohol pad to wipe off the old thermal grease from both the heatsink fan assembly and the processor socket retention plate.
Upgrading the system memory System memory interface The server has a total of six DIMM slots in two memory channels (1 and 2). In each channel, the slot farthest from the CPU is slot A (DIMM1A, 2A in blue) while the nearest one is slot C (DIMM1C, 2C in black). The following illustration shows the DIMM slot locations.
Memory population for independent mode Channel 1 DIMM slots Configuration Notes: 1. Place DIMMs in “X” location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB DIMMs (support depends on availability).
Memory identification Generally, there is memory information printed on the label of the DIMM module. Different vendors may have different formats but the convention is usually like this: Bit organization Item Description Density 1 GB, 2 GB, 4 GB, 8 GB. This server supports DIMM organized by 1 Gb or 2 Gb DRAM chips.
Installing a memory module Warning! Memory of the identical size, speed, and organization must be installed in the same colored DIMM slots. Perform the pre-installation instructions described on page 28. Remove the side panel described on page 36. Lay the server on its side (components showing). Install the memory module.
Removing a memory module Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Perform steps 1 through 3 of the previous section. Remove the memory module. (1) Press the holding clips on both sides of the slot outward to release the DIMM.
Installing an expansion card I/O interface The AT310 F1 has five PCI bus slots with four separate bus segments, namely: ® • PCI1 — PCI Express ® • PCI2 — PCI Express ® • PCI3 — PCI Express ® •...
Install the expansion card. (1) Lift the PCI slot lock securing the slot covers of the expansion slots. (2) Pull out the slot cover and store it for reassembly later. Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling.
(3) Insert the card in the selected slot making sure that the card is properly seated. (4) Align the notch on the slot lock to the guides on the chassis and snap it back into the chassis securing the card into place. Connect the necessary cables to the expansion card as required.
BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. •...
Entering BIOS Setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press <F2>. If you fail to press <F2> before POST is completed, you will need to restart the server.
BIOS setup navigation keys Use the following keys to move around the Setup Utility: • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want. •...
Main menu Parameter Description System BIOS Version number of the BIOS Setup Utility. Version Date when the BIOS Setup Utility was created. Build Date Processor Technical specifications for the installed processor. CPU Type Core Frequency Count Memory Total size of extended memory detected during POST. Size Quiet Boot Allows the bootup screen options to be...
Parameter Description Post Error Pause Select whether or not to pause POST when a boot-up error is detected. System Date Sets the date following the weekday-month-day-year format. System Time Sets the system time following the hour-minute-second format. 4 System BIOS Option All, But Keyboard...
Processor Configuration Parameter Hyper Threading Technology Description Select whether to enable the Intel HyperThreading (HT) Technology function. HT enables to host operating system to view a single physical processor to appear as two logical processors. This can boost performance in OS and applications that are HT-compliant.
Parameter Enhanced Intel SpeedStep Technology Processor C1E State Support Thermal Monitor Protection TM1/TM2 Active Processor Cores Intel Virtualization Technology Execute Disable Bit Description Conventional Intel SpeedStep Technology switches both voltage and frequency in tandem between high and low levels in response to processor load.
Parameter Intel Turbo Mode Technology Hardware Prefetcher Adjacent Cache Line Prefetch CPU Thermal Trip BMC Action for CPU Thermal Trip Trusted Execution Technology Lock DPR memory region Enter TXT DPR Size Description When this feature is enabled, the processor can dynamically overclock one or two of its four processing cores to improve performance with applications that are not...
Parameter Processor Information Maximum Frequency L2/L3 Cache Size CPUID Register Description Technical specifications for the installed processor. Options...
Memory Configuration Parameter Description Total Memory Total size of system memory detected during POST. Effective Memory Total size of effective memory detected during POST. Memory Frequency Total memory frequency detected during POST DIMM Information The size of memory installed on each of the DDR3 DIMM slots.
ATA Controller Configuration Parameter Description Serial ATA Enables or disables the Serial ATA. Options Enabled Disabled...
Parameter Description SATA Mode When set to IDE, the SATA controller Selection disables its RAID and AHCI functions and runs in the IDE emulation mode. You will not have access to the RAID setup utility. When set to AHCI, the SATA controller enables its AHCI functionality.
Parameter Description Transfer Mode Selects the method for moving data to/from the drive. Ultra DMA Selects the Ultra DMA mode for Mode moving data to/from the drive. Options Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2 Disabled...
Serial Port Configuration Parameter Description Serial Port A/B When set to Enabled, the system allows you to configure the serial port settings. When set to Auto, the system allows the server BIOS or OS to select a configuration. When set to Disabled, the system will not display any configuration for the serial port.
PCI Configuration Parameter Description PCI Slot 1/2/3/4/5 When enabled, this setting will Option ROM initialize the device expansion ROM for the related PCI slot. Onboard LAN Enables or disables the load of iSCSI Boot ROM embedded Internet SCSI option ROM for the onboard LAN controller.
Advanced Chipset Configuration Parameter Description Intel VT for Intel VT-d improves security and Directed IO reliability of the systems and also improves performance of I/O devices in virtualized environment. Enables or disables Directed IO supporting Intel Virtualization Technology. 4 System BIOS Options Enabled Disabled...
Parameter Description Memory ECC Identifies the memory ECC error log. Error Log ECC Threadholds Identifies the ECC threadholds. Use “+” and “-“ keys to adjust the desire value. UnCorrectable When set to Enabled, the system will pass to OS skip the error and boot up automatically.
System Acoustic & Performance Configuration Parameter Description Open-loop Thermal Enables or disables Open-loop Throttle Thermal Throttle. Temperature User-defined items. Use the number keys to input Chassis inlet the desired value. Temperature Rise Air speed to the DIMMs System Altitude Pitch between DIMMs 4 System BIOS Options...
Parameter Description Close-loop Thermal Enables or disables Close-loop Throttle Thermal Throttle. Temperature User-defined items. Use the number keys to input hysteresis the desired value. Temperature guardband Temperature Chassis inlet Temperature Rise Air speed to the DIMMs System Altitude Pitch between DIMMs FAN Speed Control Enables or disables fan speed control.
Power menu Parameter Description Deep Power Off Enables or disables the Deep Power Off Mode Mode. Power On by RTC Sets the system to wake up from an Alarm RTC alarm. Power On by PCI Sets the system to wake up when a PCI &...
Parameter Description After Power Defines the power state to resume to Failure after the system shuts down due to interruption in AC power. When set to Last State, the system will return to the active power state prior to the shutdown. When set to Stay Off, the system remains off after power shutdown.
Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: • Supervisor password Entering this password will allow the user to access and change all settings in the Setup Utility.
Parameter Description Set Supervisor Press <Enter> to configure the supervisor password. Password Set User Press <Enter> to configure the user password. Password Password On Select Enabled to activate security check Boot during POST. Power Button Enables or disables the power button Lockout lockout function.
Setting a system password Use the up/down keys to select a password parameter (Set Supervisor Password or Set User Password), then press <Enter>. A password box will appear. Type a password then press <Enter>. The password may consist of up to eight alphanumeric characters (A-Z, a-z, 0-9).
Server Management menu Parameter Description System Information Displays basic system ID information, as well as BIOS firmware versions. Press <Enter> to access the related submenu. Console Redirection Displays console redirection-related settings. Press <Enter> to access the related submenu. Event Log Displays basic system event log information.
System Information The System Information submenu is a simple display page for basic system ID information, as well as BIOS firmware versions. Items on this window are non-configurable. Parameter Description BMC IP Address Configures the BMC IP address source. Source 4 System BIOS Options Static...
Parameter Description IP Address Determines the IP address. IP Subnet Mask Determines the IP subnet mask. Default Gateway Determines the default gateway address. Console Redirection Parameter Description BIOS Selects whether to enable console Redirection redirection. Port Console redirection enables users to manage the system from a remote location.
Parameter Description Terminal Selects a terminal type to be used for Type console redirection. Continue Selects whether to enable console C.R. After redirection after POST. POST Event Log Configuration Parameter Description Assert NMI on Enables the SERR signal to be reported as SERR a critical event via NMI.
Parameter Description Log POST System Logs in to the System Event log when the Event system boots. Options Enabled Disabled...
Boot menu The Boot menu allows you to set the drive priority during system boot- up. BIOS setup will display an error message if the drive specified is not bootable. By default, the server searches for boot devices in the following order: Hard disk drive Optical disk drive Removable device...
Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press <Enter>. Parameter Description Exit Saving Saves changes made and close the BIOS setup. Changes Exit Discarding Discards changes made and close the BIOS setup. Changes Load Setup Loads the default settings for all BIOS setup...
Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Purpose Soft boot To clear the system memory and reload reset the operating system. Cold boot To clear the system memory, restart reset POST, and reload the operating system.
Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the “There is problem with the software program” section on page 99.
Initial troubleshooting checklist Use the checklist below to eliminate possible causes for the problem you are encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module socket? and connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V? •...
Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device.
5 System troubleshooting Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn blue briefly. Check the activity indicators for the hard drive(s), optical drive, and any other 5.25"...
Specific problems and corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. •...
Optical drive activity indicator does not light. Do the following: • Make sure the SATA and power cables are properly connected. • Check that relevant switches and jumpers on the drive are set correctly. • Check that the drive is properly configured. Optical drive tray cannot be ejected.
Network activity indicators do not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Peripheral device connected to a USB port does not work. Do the following: • Reduce the number of external devices connected to a USB hub.
If POST do not emit any beep code and characters still do not appear, the display monitor or the video controller may be defective. Contact your local Acer representative or authorized dealer for technical assistance. 5 System troubleshooting...
BIOS and firmware, set up BMC, and configure RAID for the system hard drives. For detailed instructions on this utility, please refer to the Acer Smart Setup Help file. Note: BIOS and firmware updates are only available on selected operating systems.
RAID configuration utilities MEGARAID SAS 8204ELP configuration This section briefly shows how to create a RAID volume with MegaRAID SAS 8204ELP. Entering MegaRAID SAS RAID Configuration Utility To start MegaRAID SAS RAID Configuration Utility for MegaRAID SAS 8204ELP, press <Ctrl> + <M> when you see RAID BIOS during POST. Loading factory default settings Select Objects from Management menu.
Press <Enter> to end the array configuration. Select YES to save the configuration and press any key to return to the Configuration menu. 10 Press <Esc> to return to the Management Menu. Initialing a RAID volume Select Initialize from the Management menu. All logical drives should be listed under Logical Drives.
Onboard SATA RAID creation This section explains briefly how to create a RAID volume with the onboard SATA RAID. Enabling the onboard SATA RAID controller To configure onboard SATA RAID, you have to enable the onboard SATA RAID in BIOS first. During POST, press <F2>...
Appendix A Server management tools Assigning a hot spare drive The onboard SATA RAID Configuration Utility in POST does not provide the function to assign a hot spare drive. To assign a hot spare drive, use the onboard SATA RAID utility installed in the operating system.
Rack installation information Rack installation precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation. The following additional rack safety installation measures should be considered: • Anchor the equipment rack The equipment rack must be anchored to an unmovable suitable support to prevent the rack from falling over when one or more systems are fully extended out of the rack assembly.
• Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents. • Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload. The system name plate rating should be used when addressing concerns about circuit overload.
Appendix B Rack mount configuration System rack installation The server should be mounted into a rack. A tool-less rack rail kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.
Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 5U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U.
Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. Confirm that the left and right inner rails have been correctly identified. Attach the inner rails to both sides of the server. (1) Align the screw holes on the rack handles with those on the server and use the screws from the rack mount kit to secure the rack handles to the server.
Install the mounting rails and rail bracket. One end of the mounting rail includes hinged bracket with three mounting holes and the other end of the mounting rail includes a hinged bracket with two mounting holes. (1) Using three screws attach the end of the mounting rail with three mounting holes to the front rack.
Appendix B Rack mount configuration (4) Install the rail bracket to the inner rails by using two screws for each side.
(5) Extend the middle sliding piece of each mounting rail forward until you hear an audible click.
Install the server in the system rack. (1) Insert the inner rails attached to the server into the mounting rails. (2) Push the server into the rack until you hear a click sound. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack.
Install the cable arm. The cable arm option allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the cable arm collapses and extends, keeping the cables untangled and attached to the system.
Secure the rack handles to the system rack. For security purposes, you can use screws to secure the rack handles to the front of the rack as illustrated below. Appendix B Rack mount configuration...
Using Acer Smart Console The Acer Smart Console has a user-friendly graphical user interface (GUI) and a standard Internet browser. This article will help you become familiar with the Acer Smart Console. Each function will be described clearly. Acer Smart Console offers: •...
Software Installation Prerequisites on remote management PC Before installing Java tool and UPnP tool, make sure your system have the following configuration requirements: • Supported environments - Microsoft Windows Vista, XP, Windows 2000, 2003, 2008 Server. • JAVA Recommended Version 6 Update 12 (file size: ~ 7 MB) Installing the Java Tool Follow the instructions below to install Java in a Windows operating system.
Installing the UPnP tool Follow the instructions below to get Intel Device Spy for UPnP Technologies tool: Download Device Spy for UPnP Technologies from the Intel website: http://www.intel.com. Enter Intel Tools for UPnP Technologies in the Search box. The download page changes from time to time, so doing a search will give you the best results.
UPnP tool" for more information. Run the Intel Device Spy for UPnP Technologies program. The name Acer Smart Console devices display on the left pane, under the UPnP Devices tree. Select Acer Smart Console device to view its properties on the right pane.
Username: root • Password: superuser Click Login to log on to your Acer Smart Console. Note: The default user name is root and the default password is superuser. Both user name and password are case sensitive and should be entered in lower case each time.
Configuring the BMC NIC settings You can configure the BMC NIC settings using DHCP or static IP addressing. Configuring the BMC NIC settings using DHCP Enter the BIOS setup (see "Entering BIOS Setup" on page 59). Select Server Management menu. Select System Information then press <Enter>.
Select Static. Enter the static IP address in the IP Address field. Enter the IP subnet mask and default gateway settings in their respective fields. Press <F10>. Select Yes to save the modified password and close the Setup Utility.
You can use the Intel Device Spy for UPnP technologies tool or a web browser to access the Acer Smart Console. Accessing the Acer Smart Console using Intel Device Spy Run the Intel Device Spy for UPnP Technologies program. Click on the server name under the UPnP Devices tree.
Accessing the Acer Smart Console using the Web browser Open your web browser and enter the system’s IP address. You will be prompted to enter a username and password. Enter the root user name and password in the login screen.
Acer Smart Console user interface The Acer Smart Console page opens once you have logged in. This page provides a central location for managing all connected servers. The user interface includes a system status alert indicator, function list, menu bar, function title, section information, and an online help.
Appendix C Acer Smart Console System Information The System Information menu includes options that allow you to view general system information and the system FRU (field replaceable unit). Selecting the System Information menu displays the system information and FRU readings options in the left pane.
FRU Reading Provides information about major system components, including chassis, mainboard, and product information.
Appendix C Acer Smart Console Server Health Displays data related to the server’s health, such as sensor readings and the event log. This menu include two options: Sensor Readings and Event Log. Sensor Readings Allows you to monitor status of the voltages of the power supply, the...
Sensor Color Display Indicates the health condition of the system processor, fan, temperature, and voltage in a box displayed before each sensor category. • Green - Indicates the sensor is in good health. • Amber - Indicates the sensor is in warning status. •...
Appendix C Acer Smart Console Event Log Provides a record of system events related to critical hardware components. It logs the events when the sensor triggers an abnormal state or is recovering from an abnormal state. When the log matches a pre-defined alert, the system will send out the notification automatically if pre-configured.
Configuration Allows you to designate email recipients for notification of system alerts, configure LDAP (Lightweight Directory Access Protocol) settings, configure the mouse mode settings, configure the network settings, configure the remote session settings, configure the SMTP email server settings, create an SSL certificate and, manage users, and initiate actions for a sensor alert.
Alerts Allows you to designate up to 15 email recipients for notification of system alerts. When alerts occur, the system will send an email or a SNMP (Simple Network Management Protocol) trap containing the event detail to the designated recipients. The Alerts page allows you to do the following: •...
Setting up alerts You can set up notifications to be sent via SNMP traps or via email. Setting up SNMP traps On the Alerts page, click Modify. Select Snmp Trap from the Alert Type drop-down menu. Specify the event severity, such as Critical or Warning. Enter the IP information.
LDAP Allows you to download user account list and the authentication from the LDAP server and create Acer Smart Console user account from this list. Configuring the LDAP settings Click Enable LDAP Authentication on the LDAP Settings page. Enter the required information to access the LDAP server.
Mouse mode The Mouse mode option allows you to set a mouse mode to control your mouse. Setting the mouse mode Select a mouse mode from the Mouse Mode page. • Absolute - Select this setting when using a Microsoft Windows operating system.
Network Allows you to configure and change the management network parameters. You can configure the network settings manually or using DHCP (Dynamic Host Configuration Protocol). Configuring the network settings On the Network Settings page, select whether to obtain an IP address automatically or configure the network settings manually.
Remote Session Allows you to enable or disable encryption on KVM (Keyboard, Video Mouse) or Media data during a redirection session. Configuring the Remote Session settings On the Remote Session page, select whether to enable KVM or Media Encryption. Select a Virtual Media Attach Mode. Click Save.
SMTP Allows you to configure the SMTP (Simple Mail Transfer Protocol) mail server settings. Configuring the SMTP settings On the SMTP Setting page, select a LAN channel number. Enter the IP address of the SMTP server. Enter the username and password. Enter the email address for sending email notifications.
Allows you to upload a SSL certificate. Uploading an SSL certificate On the SSL Upload page, click Browse to locate the SSL certificate on your system. Click Upload. Users Allows you to create, edit, delete, and view user accounts from the user list.
User Privileges The User List page includes a privilege setting for determining the maximum privilege a user can have to the system. Users can be configured to have certain access permissions, such as administrator privilege, operator privilege, no access. The BMC (Baseboard Management Controller) maintains a local database of remote access users and their privileges.
Modifying a user account Click Modify User on the Users page. Enter the username. Enter the password. Re-enter the password. Select a privilege level from the Network Privileges drop-down menu. Click Modify.
Event Action Allows you to initiate actions on a sensor alert. You can set system power off, power reset or power cycle when an event occurred. The table below lists the event actions. Action Description Global PEF Enables or disables the power off, power reset, power Configuration cycle action.
Remote Control The Remote Control menu allows you to start a Remote Console session with the host system and manage power remotely. This menu include two options: KVM Remote Console Redirection and Server Power Control. KVM Remote Console Redirection Allows you to start the KVM Remote Console utility and remotely manage the server using the monitor, mouse and keyboard as if you are connected directly to the server.
Appendix C Acer Smart Console For more information about the KVM Remote Console application, refer to "KVM Remote Console Utility" on page 151. Server Power Control Allows you to perform a remote power on, power off, power cycle, and reset of your server.
Maintenance Allows you to perform a upgrade the BMC firmware (including Acer Smart Console and FRU information) and update the SDR file. Upgrading firmware Click Firmware Update on the Maintenance page. Click Enter Update Mode. The Firmware Upload page appears.
Updating the SDR file On the Maintenance Options page, click SDR Update. Click Enter Update Mode. The SDR Upload page appears. Note: You will not be able to perform any tasks until the upgrade is completed and the device is rebooted. Click Browse to locate the SDR image file.
KVM Remote Console Utility You can launch the KVM Remote Console utility from the Smart Console Remote Control menu. The KVM Remote Console utility enables you to control any programs on the server remotely, using a local keyboard, video and mouse.
Menu bar The menu bar across the top of the KVM Remote Console screen contains the following menu options. • Video • Keyboard • Mouse • Options • Device • Help Video menu The Video menu includes the following command options: •...
Keyboard menu The Keyboard menu includes the following command options: • Hold Right Ctrl Key - Select this option before typing keys you want to combine with the right <Ctrl> key. • Hold Right Alt Key - Select this option before typing keys you want to combine with the right <Alt>...
Option menu The Option menu includes the following command options: • Bandwidth - Select auto-detect or manually select a bandwidth. Options include: 256 Kbps, 512 Kbps, 1 Mbps, 10 Mbps, and 100 Mbps. • Keyboard/Mouse Encryption - Select to enable or disable keyboard/mouse encryption.
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