Troubleshooting; Introduction; Common Installation Problems - HP D6030A - NetServer - E50 Installation Manual

9 Troubleshooting

Introduction

If you are having problems installing your HP NetServer, there are a number of
different tools available for troubleshooting.
The HP NetServer E 200 Installation Kit contains:
NOS Installation Guide – Provides instructions and tips for installing the
applicable NOS on the HP NetServer.
HP Startup CD-ROM – The CD-ROM contains:
HP DiagTools Utility – This utility is an easy-to-use hardware
diagnostic for NetServer verification, burn-in, and rapid
troubleshooting.
NOTE
The Power-On Self Test (POST) provides text error messages to help find
problems during the boot process. Refer to Table 9-1 for the POST text
error messages found later in this chapter.

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix C,
"Service and Support," for information on service and support.
WARNING
This utility must be run from diskettes, which you create from
the HP Startup CD-ROM (NOS drivers/DiagTools) included in
the HP NetServer E 200 Installation Kit.
The HP DiagTools utility generates a text file containing the
hardware detected and the DiagTools test results. This text file,
called a support ticket, should be saved to a diskette and used
for future reference, especially by your support provider.
Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to high
energy levels that may cause burns when parts are
short-circuited by metal objects such as tools or jewelry.
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