Troubleshooting - Intellinet 524681 User Manual

4-2 Troubleshooting

If you find the router is working improperly or has stopped
responding, see if a possible solution appears in this section before
you contact your dealer of purchase for help.
Scenario
Router is not
responding when I
try to access it by
Web browser.
Can't get connected
to the Internet.
Solution
a. Check the router's power cord and
network cable connections. All cords
and cables should be correctly and
firmly inserted into the router.
b. If all LEDs on the router are off, check
the AC power adapter to make sure the
router is correctly powered.
c. You must use the same IP address the
router uses.
d. Are you using MAC or IP address filter?
Try to connect the router by another
computer and see if it works; if not,
restore your router to factory default
settings (pressing the Reset button for
more than 10 seconds).
e. Set your computer to obtain an IP
address automatically (DHCP), and see
if your computer can get an IP address.
f. If you did a firmware upgrade and this
happens, contact your dealer of
purchase for help.
g. If the above solutions don't work,
contact your dealer of purchase for help.
a. Go to Status then Internet Connection
and check the Internet connection
status.
b. Wait long enough to be sure it's not just
that the Internet is slow.
c. If you connected a computer to the
Internet directly before, try to do that
again, and check if you can get
128