Obtaining Warranty Service; Customer Replacement Part; Return To Hp/Reseller; On-Site - HP D5970A - NetServer - LCII User Manual

Chapter 9

Obtaining Warranty Service

To obtain warranty service, Customer must contact HP or Reseller. The customer
must be prepared to provide the product model number and serial number and
may be required to provide dated proof of purchase.
Depending on the product, warranty repair or replacement may be provided, at
HP or Reseller's sole discretion, at Customer's location or "On-site", by the
Return-to-HP/Reseller process, or by use of the Customer Replacement Part
process.

Customer Replacement Part

Customer replaceable parts, such as the keyboard, mouse, and selected other
products, may be serviced through expedited part shipment. In this event, HP
will prepay shipping charges, duty, and taxes; provide telephone assistance on
replacement of the component; and pay shipping charges, duty, and taxes for
part(s) to be returned to HP.

Return to HP/Reseller

If on-site warranty service is not applicable, the product must be returned to a
service facility designated by HP or Reseller. Customer must enclose a copy of a
document proving date of purchase. Customer shall prepay shipping charges
(and shall pay all duty and taxes) for products returned to HP or Reseller for
warranty service. HP or Reseller shall pay for return of products to Customer
except for products returned to Customer in another country.

On-site

Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) and during normal business hours for
HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office).
Response time is second business day for Zones 4 and 5 (200 miles, 320 Km);
third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone
6. Additional information is available in The HP Service and Support Travel and
Office Directory, available from any HP Sales and Service Office.
On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas--areas where geographical obstacles, undeveloped
roads, or unsuitable public transportation prohibit routine travel--service is
provided on a negotiated basis at extra charge.
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Warranty and Software License