Customer Responsibilities; Obtaining On-Site Warranty Service - HP Server rx2600 Installation Manual

Warranty Statements
Hardware and Software Warranties
hardware are subject to standard per-incident travel and labor charges.

Customer Responsibilities

The customer is responsible for the security of its proprietary and
confidential information on this system and for maintaining a procedure
external to the products for reconstruction of lost or altered files, data, or
programs (i.e. backups).
For on-site responses, the customer must provide: access to the product;
adequate working space and facilities within a reasonable distance of the
product; access to and use of all information and facilities determined
necessary by HP to service the product; and operating supplies and
consumables such as the customer would use during normal operation.
A representative of the customer must be present at all times during
on-site responses. The customer must state if the product is being used
in an environment which poses a potential health hazard to repair
personnel; HP or the servicing dealer may require that the product be
maintained by customer personnel under direct HP or dealer
supervision.

Obtaining On-site Warranty Service

Support can be obtained from: U.S. and Canada - 1-800-593-6631.
For Worldwide locations, visit:
http://www.hp.com/cpso-support/guide/psd/cscus.html
You will be asked to provide the product model number and serial
number and may be required to provide dated proof of purchase.
During the on-site warranty period, customer-replaceable components
may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty, and taxes; provide telephone assistance
on replacement of the component when necessary; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products —whether
internal or external to the system processor unit— are subject to
standard per-incident travel and labor charges.
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