HP D5970A - NetServer - LCII User Manual page 67

Chapter 9
Q: Will adding third-party memory or disk drives void the warranty?
A: Adding third-party memory or disk drives does not void the warranty.
However, there are some implications when you need technical support.
For example, when the memory used may relate to the problem you are
experiencing, you will be asked to remove the third-party memory to
confirm the problem still exists before a service provider is dispatched. HP
does not cover on-site visits caused by third-party products, whether
internal or external to the HP NetServer system processor unit.
Q: What is not covered by this limited warranty?
A: The following are some examples of items that are not covered:
Product purchased from anyone other than HP or an Authorized HP
Reseller;
Consumables such as batteries;
Software products, except for HP-developed utility software;
Routine cleaning, or normal cosmetic and mechanical wear;
Damage from misuse, abuse, or neglect;
Damage from use outside the product's usage or storage parameters;
Damage from use of parts not manufactured or sold by HP;
Damage from modification or incorporation into other products;
Damage from repair or replacement of warranted parts by other than
HP or an Authorized Service Provider;
Damage to or loss of any programs, data, or removable storage media.
Q: How will my HP NetServer be serviced during the warranty period?
A: Depending on the component needing repair or replacement, HP or your
reseller will select one of three options for servicing your HP NetServer.
Service will be provided at your premises or "on-site", by the Return-to-
HP/Reseller process, or by the Customer Replacement Part process.
Q: What is the Customer Replacement Part process?
A: HP NetServer components, such as the keyboard, mouse, and selected
other components, can be sent directly to you to replace at your
convenience. HP will prepay shipping charges, duty, and taxes; provide
telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for components to be returned to HP.
Warranty and Software License
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