Service And Support; System Design, Integration, And Support - HP D5970A - NetServer - LCII User Manual

8 Service and Support

System Design, Integration, and Support

The hardware, utility software, and any operating system or environment
software supplied by Hewlett-Packard provide an enhanced, industry-standard
base. A network operating system, utilities, and application software have been
added to create your complete system.
The most effective source of system and software support is the organization that
designed and configured your complete system. This can be a reseller, a
consultant, or your company' s information systems department.
The organization that worked with you to define your application and
configuration— including hardware or software not supplied by HP— knows your
unique operating procedures and can provide local, personal, and uniquely
responsive support.
Your Authorized HP Reseller is backed by special HP resources; your company' s
information systems department is normally backed by a Response Center
telephone support contract from HP.
If you have designed and configured the system yourself, you are filling the role
of reseller, consultant, or information systems department yourself— and you
must work with the different hardware and software manufacturers to obtain
assistance. Refer to each manufacturer' s documentation for information on
obtaining telephone support, repair service, World Wide Web, Internet FTP,
BBS, and/or automated fax support. If you are performing system integration, we
recommend that you subscribe to CompuServe, as described later in this chapter.
For topics that require on-site visits or continuing contact, such as network
design, performance tuning, and mainframe communication, paid consulting is
available from value-added resellers, independent consultants, and HP' s
Professional Services Organization.
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