Technical Support; U.s. And Canada; Europe - HP D5970A - NetServer - LCII User Manual

Chapter 9

Technical Support

During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP
or Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.
2. Execute the diagnostics provided and record the information. Consult the
accompanying documentation for instructions.
3. Record the following information:
product model name and number
product serial number
applicable error messages from system or diagnostics
applicable hardware driver revision levels
add-on boards or hardware
third-party hardware or software
operating system type and revision level

U.S. and Canada

For hardware service and telephone support, contact either:
A participating Reseller
or
HP Customer Support Center (Colorado): 970-635-1000

Europe

For hardware service and telephone support, contact either:
A participating Reseller
or
HP Customer Support Center (Netherlands):
Warranty and Software License
57