HP NetServer LH 3/LH 3r User Guide...
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
Contents 1 Introduction....................1 Verifying Contents..................1 HP NetServer LH 3 Installation Procedures..........2 HP NetServer LH 3r Installation Procedures ..........2 HP NetServer LH 3 to LH 3r Conversion Kit..........2 2 Controls, Ports, and Indicators ..............3 Overview of Controls, Ports, and Indicators ..........3 Front Panel ....................3 Rear Panel Controls, Ports, and Indicators..........6 Connecting the NetServer to AC Power ............7...
Contents Removing a Hot-Swap Hard Disk Drive ..........37 Integrated HP NetRAID................37 7 Installing Additional Power Supplies............39 Power Supplies ................... 39 Installing Additional Power Supplies............40 Ventilating Fans ..................40 8 Mounting the NetServer in a Rack............41 Prevent Rack Tip-Over, Equipment Damage and Injury ......
Contents Reserving Resources for ISA Non-Plug-and-Play Boards......76 Configuring an ISA Non-Plug-and-Play Board ......... 77 11 HP Information Assistant................. 81 Overview ....................81 Using Information Assistant................ 81 Getting Help.................... 81 Finding Information................. 81 Copying and Printing Information ............82 Installing HP Information Assistant Software ..........83 Installing from the CD-ROM..............
Power Supply Specifications ..............108 15 Warranty and Software License ............109 Hardware Product Limited Warranty ............109 Software Product Limited Warranty............110 Hewlett-Packard Utility Software ............110 Third-Party Software Products .............. 110 Hardware Accessories Limited Warranty..........110 Hewlett-Packard Hardware Accessories ..........110 Third-Party Hardware Products .............
Contents Notice for USA..................133 FCC Radio Frequency Emissions Statements........133 CD-ROM....................134 Notice for Canada: DOC Requirements............ 135 Battery ....................135 Notice for EU: ..................135 Radio Frequency Emissions Warning for Accessories......135 Notice for Finland: Laser Safety Statement ..........137 Notice for Germany..................
1 Introduction This User Guide contains information for both the HP NetServer LH 3 (the floor- standing pedestal configuration) and LH 3r (the rack-optimized configuration). The NetServer configurations are shown below. Figure 1-1. NetServer Configurations Verifying Contents Unpack and verify the contents of the shipping box against the Contents Checklist included with your HP NetServer.
Chapter 1 Introduction CAUTION It is critical to disassemble and rebox all electronic components before reshipment. Electronic components (especially hard disk drives) can sustain damage when shipped in rack enclosures. HP NetServer LH 3 Installation Procedures Refer to the HP NetServer LH 3 Installation Road Map for step-by-step installation instructions.
2 Controls, Ports, and Indicators Overview of Controls, Ports, and Indicators You control the HP NetServer with the Front Panel located on the front of the NetServer. The NetServer communicates to the network and other devices through the connectors on the rear panel. This section covers these controls and communication connectors.
Chapter 2 Controls, Ports, and Indicators Table 2-1. Front Panel Switch and Indicator Definitions Control Description Lock (LH 3 only) Locks system to prevent unauthorized use. DC Power Switch Turns the NetServer on and off. This switch is behind the and indicator light protective door on the front panel.
Chapter 2 Controls, Ports, and Indicators Status screen Reports various types of system status. The buttons below the screen control these menu functions: Return to a previous selection. Select a menu item. Reserved for future use. Scroll down or up. NOTE At the time of this printing, the Status LEDs were not enabled.
Chapter 2 Controls, Ports, and Indicators Rear Panel Controls, Ports, and Indicators Refer to Figure 2-2 below to locate features on the NetServer's rear panel: The Remote Management Port links the NetServer to a console for real- time diagnosis of system operation. The Serial B Port is a standard serial port.
Chapter 2 Controls, Ports, and Indicators Remote Management Port Serial B Port Serial A Port Parallel Port Mouse Port Keyboard Port Monitor Port Power Supplies Power Connector Figure 2-2. Rear Panel and Ports Connecting the NetServer to AC Power When you connect the NetServer to an AC power source, the server temporarily draws additional current.
Chapter 2 Controls, Ports, and Indicators In Europe: For a single NetServer in a rack, use a 15-amp-minimum circuit with one IEC MCB C-type breaker for each 16-amp PDU. For multiple NetServers in a rack, use a 15-amp-minimum circuit with one IEC MCB D-type breaker for each 16-amp power distribution unit.
3 Removing and Replacing Covers NetServer Covers The NetServer has three removable cover panels: Cover 1 covers the side where the I/O Board is located. Cover 2 covers the area above the processor. Cover 3 covers the side where the processor is located. Figure 3-1.
Chapter 3 Removing and Replacing Covers Cover 1 Cover 2 Cover 3 Figure 3-2. HP NetServer LH 3r Covers WARNING Before removing covers, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects, such as tools or jewelry.
Chapter 3 Removing and Replacing Covers Bezel The bezel connects to the front of the NetServer chassis with two snap-in connectors at the top front of the chassis and three tabs that fit into three slots on the bottom front of the chassis. To remove, pull the bezel forward until it unsnaps, then lift the bezel forward and upward from the chassis face.
Chapter 3 Removing and Replacing Covers Cover 2 Remove cover 2 by unscrewing the thumbscrew, pulling the cover forward and then slightly sideways to disengage it. Lift it up and away from the chassis. Cover 3 Remove cover 3 by unscrewing the thumbscrew and pulling it forward to disengage it.
Chapter 3 Removing and Replacing Covers Figure 3-4. Removing the HP NetServer LH 3r Bezel CAUTION Do not unscrew the NetServer from the rack until you have extended the anti-tip foot from under the front of the rack. This anti-tip device must be extended to prevent the rack and NetServer from tipping over, which could damage the NetServer and injure people.
Chapter 3 Removing and Replacing Covers Remove two screws securing the bracket to the rack. Leave the other screws securing the bracket to the chassis. Remove two screws securing the hinge to the rack. Leave the other screws securing the hinge to the chassis. Figure 3-5.
Chapter 3 Removing and Replacing Covers CAUTION The NetServer covers are heavy. Support them as you remove them, and allow room to move them away from the NetServer and for storage. Cover 1 Remove cover 1 by unscrewing the thumbscrew and pulling the cover forward to disengage it.
4 Installing Accessory Boards Accessory Boards The HP NetServer accepts PCI and ISA accessory boards connected to the I/O Board. An accessory board can be identified by the offset of the bracket and the shape of the edge connector: PCI Board- Left-Side Offset ISA Board- Right-Side Offset Figure 4-1.
Chapter 4 Installing Accessory Boards The ISA Board Slot, which accepts a single ISA board. This slot is shared with PCI slot 1. Either slot can be occupied, but not both. The two SCSI connectors, A and B, which are separate channels that control the disk arrays in the right (standard) and left (optional) hot-swap mass storage cages, respectively.
Chapter 4 Installing Accessory Boards preferred slot locations. If not, consider the boot order (see Figure 4-3) when choosing the accessory board socket in which to install the board. Figure 4-3. Accessory Board PCI and ISA Slots Boot order for PCI controllers is determined by slot location. The system searches for a bootable device in the following order: 1.
Chapter 4 Installing Accessory Boards Accessory Board Guide Release Tab Accessory Board Retainer Figure 4-4. Accessory Board Retainer and Guide 3. Install the boards: Insert each board in the desired slot and fasten the board's mounting screw at the slot opening at the rear of the chassis. Connect any required cables to the boards.
5 Installing Additional Memory The System Board The System Board contains memory used by the NetServer, one or two Pentium II processors, support devices for the processors, bus speed jumpers, and various support devices: The primary processor slot contains a Pentium II processor. There is space for a second processor, but the base configuration has a terminator installed in the second processor's socket.
Chapter 5 Installing Additional Memory NOTE Use only HP DIMMs listed in HP Information Assistant or in HP Order Assistant. System Board DIMM Socket 0 DIMM Socket 1 DIMM Socket 2 DIMM Socket 3 Figure 5-2. DIMM Sockets Installing Additional Memory Installing Additional Memory in the LH 3 1.
Chapter 5 Installing Additional Memory Figure 5-3. Inserting DIMM Into Connector 3. Repeat step 2 to install all of the DIMMs for your memory configuration. 4. If you are not installing any other accessories, replace cover 3. (See Chapter 3, "Removing and Replacing the Covers.") Installing Additional Memory in the LH 3r 1.
Chapter 5 Installing Additional Memory Figure 5-4. Removing System Board From LH 3r 3. Position the system board flat and component side up on an anti-static surface. Ensure that the corner clears the table surface, as shown in Figure 5-5. Figure 5-5.
Chapter 5 Installing Additional Memory b. Choose a socket into which you want to install a DIMM. DIMMs may be installed in any combination, in any socket. c. Spread the two retaining clips on the socket outward. d. Align the notches on the DIMM with the keys on the socket. e.
6 Installing Mass Storage Devices Mass Storage The NetServer chassis has space for two hot-swap mass storage shelves, and is shipped with a single hot-swap mass storage cage. If you need more storage than your configuration allows, you can purchase the HP NetServer Mass Storage Upgrade Kit to obtain a second hot-swap mass storage cage.
Chapter 6 Installing Mass Storage Devices Table 6-1. Supported SCSI Devices Location Drive Types Hot-Swap Mass 4.2, 9.1, or 18.2 GB Ultra2 7200 rpm or 10K rpm Storage Shelves drives (up to 35W power consumption) Non-Hot-Swap Mass 4.2 or 9.1 GB Ultra Wide or Single-Ended Storage Shelves SCSI Drives, 7200 rpm DAT backup systems or Tape Drives (DLT, DDS,...
Chapter 6 Installing Mass Storage Devices Hot-Swap Mass Storage Cage Low-Profile and Half-Height Drives SCSI hot-swap hard disk drives come in two heights: the 1-inch low-profile drive and the 1.6-inch half-height drive. Ultra2 drives are LVD (low voltage differential) drives, which allow the integration of the differential drivers and receivers into SCSI drive controllers.
Chapter 6 Installing Mass Storage Devices or between a drive and a filler panel. Disk spacers can be mounted on 1-inch low-profile drives or 1.6-inch half-height drives, so a drive spacer and low- profile drive are the same size as a half-height drive, and a drive spacer and a half-height drive are as large as two low-profile drives.
Chapter 6 Installing Mass Storage Devices Figure 6-1. Hot-Swap Drive Configurations...
Chapter 6 Installing Mass Storage Devices Installing a Hot-Swap Hard Disk Drive CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to install it. Before handling the drive, touch any unpainted metal surface to discharge static electricity.
Chapter 6 Installing Mass Storage Devices Figure 6-2. Removing a Filler Panel From the Hot-Swap Mass Storage Location 2. Drive spacers attach to the disk drive module with four small feet. If you need to remove a drive spacer from the adjacent disk drive module, remove it as follows: Slide the drive spacer back, a fraction of an inch away from your body.
Chapter 6 Installing Mass Storage Devices Drive Spacer Figure 6-3. Removing the Drive Spacer 3. On the drive, press the locking latch in and pull the ejector handle out as far as it can go, as shown in Figure 6-4. CAUTION Be careful when you open the ejector handle.
Chapter 6 Installing Mass Storage Devices Locking tab retracts when the ejector handle is open Light Pipes (fragile) Ejector Handle Locking Latch Figure 6-4. Readying Drive For Installation 4. Slide the drive slowly into the location until it stops. (See Figures 6-5 and 6-6).
Chapter 6 Installing Mass Storage Devices Make sure the ejector handle is open when you insert the drive Figure 6-5. Installing a Drive in the HP NetServer LH 3 Make sure the ejector handle is open when you insert the drive Figure 6-6.
Chapter 6 Installing Mass Storage Devices Removing a Hot-Swap Hard Disk Drive CAUTION You must remove the drive slowly to ensure that the drive heads are parked prior to removal. Be sure to follow these instructions carefully to prevent handling damage, such as head slaps or head actuator unlocking.
7 Installing Additional Power Supplies Power Supplies The NetServer is shipped with one power supply cage (containing two power supplies) and one empty power supply bay (covered with a protective panel). The NetServer operates with just two power supplies, but you can add another power supply and cage in the optional power supply bay for continuous operation if a power supply were to fail.
Chapter 7 Installing Additional Power Supplies a fan assembly a user guide Installing Additional Power Supplies Refer to the HP NetServer Redundancy Kit User Guide for instructions on how to install additional power supplies. Ventilating Fans HP NetServer fans are placed to ventilate and cool internal components. The Redundancy Kit includes a fan assembly with two fans that mounts directly in front of the fans cooling the power supplies.
8 Mounting the NetServer in a Rack Prevent Rack Tip-Over, Equipment Damage and Injury WARNING To prevent the rack from tipping over, extend the anti-tip foot from under the front of the enclosure prior to mounting any components. See Figure 8-12. Also lower the leveler feet at the four corners of the rack to improve stability and prevent the rack from rolling away as devices are inserted into their rack mounts.
Chapter 8 Mounting the NetServer in a Rack These Instructions for the HP NetServer LH 3r Only Use the instructions in this chapter to put an HP NetServer LH 3r into an HP rack. These instructions cannot be used to put an HP NetServer LH 3 (the pedestal version of the NetServer) into a rack.
Chapter 8 Mounting the NetServer in a Rack Overview and Terminology Terms used in this chapter are defined in Figure 8-2. Column Inside Face Outside Face Handles Server Slide Bezel Latch Bezel Template Unit Mounted Under Server Slide Member Leveler Bezel Foot Hinge...
Chapter 8 Mounting the NetServer in a Rack Determine HP Rack Enclosure Type Figure 8-3. Comparison of the Two HP Rack Versions There are two types of HP NetServer Racks which are available or in use. Refer to Figure 8-3 and Table 8-1 for a comparison of the two types.
Chapter 8 Mounting the NetServer in a Rack Note which rack type you have and follow the instructions for your version. Table 8-1. The Two Rack Types Compared Rack Feature Type 1 Type 2 Product Nameplate Hewlett Packard Rack System/E Hewlett Packard HP Systems Front and Rear Doors Curved...
Chapter 8 Mounting the NetServer in a Rack Figure 8-4. Rack Configuration Tools Layout 2. Determine where to put the mounting slides and install them in the rack. NOTE The slides are mounted differently, depending upon the rack type you have. To determine your rack's type, compare Figure 8-3 to your rack, especially noting the shapes of the columns and the doors and the method for marking EIA Units.
Choose the template to use based on which rack type (refer to Figure 8-3) you have: use part number 5967-5201 for Type 1, the "Hewlett-Packard Rack System/E" rack use part number 5064-5869 for Type 2, the "Hewlett-Packard Systems"...
Chapter 8 Mounting the NetServer in a Rack The "bar nut" is a two-holed metal bar used to secure the mounting flanges of the slide to the rack columns (see Figure 8-5). Place bar nut behind outside face of column. Start two screws in bar nut but do not tighten.
Chapter 8 Mounting the NetServer in a Rack Figure 8-6. Securing Slide to the Front Column Once you understand how to use the bar nut, use the template (or count if you no longer have the template) to mark the correct holes for mounting (on all four columns).
Chapter 8 Mounting the NetServer in a Rack Type 1--Locating and Mounting the Slides Type 1--Locating the Slides For Type 1, see Figure 8-7. All four mounting brackets on the slides attach behind the outside faces of the columns. Use the template (or if you no longer have it, count) and mark the 20th and 22nd holes on the outside faces of each column.
Chapter 8 Mounting the NetServer in a Rack Type 1--Mounting the Slides Once you have marked the locations of the slides, attach them. To do so for the "Type 1" Rack, follow these steps : First, orient the slides so the slide members extend out the front of the rack.
Chapter 8 Mounting the NetServer in a Rack Type 2--Locating and Mounting the Slides Type 2--Locating the Slides For Type 2, see Figure 8-9. The two front mounting brackets attach behind the outside faces of the front columns. The rear attachments for the slides in this case attach by means of a threaded stud and hex nut to the inside faces of the rear columns.
Chapter 8 Mounting the NetServer in a Rack Before attaching the slides, take off the removable mounting flanges from the rear of each slide and save two hex nuts and lock washers. Next, orient the slides so the slide members extend out the front of the rack.
Chapter 8 Mounting the NetServer in a Rack Figure 8-10. Orientation and Fastening of Type 2 Slides...
Chapter 8 Mounting the NetServer in a Rack Type 1 and Type 2--Completing the Installation 1. For either rack type, place four rack nuts on the outside faces of both front columns for use in mounting the front bezel. Use the template for your rack type to place rack nuts in the front columns.
Chapter 8 Mounting the NetServer in a Rack If you no longer have a template, place the rack nuts for the bezel latch on the right front column in the 11th and 15th EIA holes above the unit mounted below the HP NetServer. Place the rack nuts for the bezel hinge on the left front column in the 6th and 19th EIA holes above the unit mounted below the HP NetServer.
Chapter 8 Mounting the NetServer in a Rack CAUTION Both rack types feature an anti-tip foot which must be extended out the front to prevent rack tip-over. See Figure 8-12. You can tell the front from the rear (for both types of rack) by the overhanging top panel at the rear of the rack.
Chapter 8 Mounting the NetServer in a Rack 5. Let the NetServer rest on its handles while you line up the mounting holes in the top of the HP NetServer LH 3r chassis with the screw holes in the slides. See Figure 8-14. 6.
Chapter 8 Mounting the NetServer in a Rack 7. Remove two screws from each handle and take them off the server. See Figure 8-15. HP recommends that you retain these handles and the associated screws in case of removal and reshipping of the server. Figure 8-15.
Chapter 8 Mounting the NetServer in a Rack 11. Depress the lockout releases, and push the server completely into the rack. See Figure 8-16. Lockout Latch Bezel Latch Bezel Hinge Figure 8-16. Location of Lockout Releases, Bezel Latch, and Bezel Hinge...
Chapter 8 Mounting the NetServer in a Rack 12. Slide the server into the rack and attach the bezel hinge to the two (previously installed) rack nuts on the left column (refer to Figure 8-11) by means of two screws. Secure the latch plate on the right side of the server to the two previously installed rack nuts on the right column.
Chapter 8 Mounting the NetServer in a Rack 13. Snap the bezel in place so it swings open to access the HP NetServer LH 3r internal mass storage cage. See Figure 8-18. Figure 8-18. Snap Bezel into Place...
9 Connecting the Monitor, Keyboard, Mouse, and UPS Connect the monitor, keyboard, and mouse cables and the AC power cord to the appropriate connectors on the rear of the chassis. Mouse Keyboard Monitor AC Power Connector Figure 9-1. Rear View of LH 3/LH 3r If you have an uninterruptible power supply (UPS), refer to the instructions supplied with it.
10 Configuring the NetServer The HP NetServer Navigator CD-ROM is shipped with your NetServer. You will use this CD-ROM to configure your NetServer. Contents of the NetServer Navigator CD-ROM The Main Menu of HP Navigator directs you to modules where you can perform configuration tasks or access online system documentation.
Chapter 10 Configuring the NetServer Readme File This file includes the most recent information that was not available at the time that the installation documentation was printed. It is important to check this file before proceeding with the installation. Viewing the Readme File 1.
Chapter 10 Configuring the NetServer Run Configuration Assistant and Installation Assistant Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. Turn the power off, wait 10 seconds, and turn the power on again. If the system fails to start, follow the instructions on the screen. 1.
Chapter 10 Configuring the NetServer Novell NetWare / IntranetWare or Microsoft Windows NT Server on a factory-configured NetServer. This installation also loads the Local Support Tool onto Windows NT or NetWare systems. The Local Support Tool is a stand-alone support tool accessed directly from the NetServer.
Chapter 10 Configuring the NetServer b. When you see the message "Press <F2> to enter SETUP" on the monitor, press the F2 function key. When the Setup Utility menu appears, use the up and down arrow keys to highlight "Included SCSI A Channel [Yes]." d.
Chapter 10 Configuring the NetServer Install NOS: Automated NOS Installation: For certain versions of Novell NetWare / IntranetWare or Microsoft Windows NT Server, Configuration Assistant partitions and formats the hard disk drive, and Installation Assistant guides you through the NOS installation and configures the NOS with the appropriate drivers for the HP-bundled configuration.
Chapter 10 Configuring the NetServer When the Setup Utility menu appears, use the up and down arrow keys to highlight "Included SCSI A Channel [Yes]." d. Use the +/- keys to change it to "Included SCSI A Channel [No]." Press the F10 function key to save and exit. Answer "Yes"...
Chapter 10 Configuring the NetServer The NOS installation process, whether automated or manual, is the same as in Express configuration mode: For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print instructions and manually create NOS-specific drivers diskettes, as follows: Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized...
Chapter 10 Configuring the NetServer HP Management Solutions HP Management Solutions is a comprehensive suite of utilities, applications, and built-in features to manage multiple servers locally or from remote locations. If you are unfamiliar with these products or concepts: Go to the Management Web site on the HP Web Site at http://www.hp.com/go/netserver_mgmt to view information on HP TopTools and all server management options for your NetServer.
Chapter 10 Configuring the NetServer Easy linkage with leading management platforms, including HP OpenView Network Node Manager and Workgroup Node Manager Support for DMI 2.0, which provides the same Desktop Management Interface inventory information for NetServers as for desktop PCs TopTools is included with every NetServer L series server and should be installed to help your service provider troubleshoot your system.
Chapter 10 Configuring the NetServer PcANYWHERE-32 pcANYWHERE-32 is remote-control graphics-redirection software from Symantec Corporation that allows you to take control of Microsoft Windows NT servers across the network or over a modem. Refer to the HP NetServer Online Documentation CD-ROM for details, or the HP NetServer Remote Administrator Guide.
Chapter 10 Configuring the NetServer During system start-up or reset, when the message Press <Ctrl> <C> to start Symbios Configuration Utility appears, press the CTRL and C keys at the same time. Use the arrow keys to move the cursor, press ENTER to select an option, and press ESC to exit.
Chapter 10 Configuring the NetServer NOTE Pressing the F2 key when prompted should start the Setup utility. For some ISA boards, the Setup utility will not start, and you must remove the ISA board, use the Setup utility to reserve system resources for the ISA board, and reinstall the ISA board.
Chapter 10 Configuring the NetServer installing, and press the + or - key on the keypad to reserve it. If the memory range required for a board spans two or more blocks shown on the screen, reserve all blocks required by the board. If the memory range required for the board is less than one block, select the whole block that contains the range.
Chapter 10 Configuring the NetServer NOTE If you change your mind and want to exit the Setup utility without making the changes you have selected, press ESC once or twice to return to the Setup Utility menu. Use the right arrow key to select the Exit menu.
11 HP Information Assistant Overview The HP NetServer Online Documentation CD-ROM includes Information Assistant, which contains the entire set of documentation for your NetServer. Information Assistant provides a quick and efficient means to locate information about installing, managing and servicing your NetServer. It has complete documentation on the NetServer and accessories;...
Chapter 11 HP Information Assistant Search for a word or phrase using Search. Search performs full- text searches for topic text. It not only takes you to the topic found, but highlights the word or words found by the search. You can use search operators such as AND, OR, NOT, and NEAR to further narrow your search.
Chapter 11 HP Information Assistant To print topics in Information Assistant, use one of the print options on the File drop-down menu. You can choose to print the current topic or all of the topics in a product book. After selecting the print option, the Windows Print dialog box appears. Print options vary with the capabilities of your printer.
12 Troubleshooting Troubleshooting Tools If you are having problems installing your NetServer, there are a number of different tools available for troubleshooting. 1. Indicator lights on the NetServer front panel are described in Chapter 1. 2. The HP NetServer Online Documentation CD-ROM contains: Troubleshooting Information Part Information A List of Error Messages and Beep Error Messages...
The following sections contain general procedures to help you locate installation problems. If you need assistance, it is recommended that you contact your reseller first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for information on service and support.
Chapter 12 Troubleshooting screen to start the HP NetRAID Assistant. For more information, refer to the Integrated HP NetRAID Controller Configuration Guide. Exclude SCSI A channel from the integrated HP NetRAID controller, as follows: a. Restart the HP NetServer. b. When you see the message "Press <F2> to enter SETUP" on the monitor, press the F2 function key.
Chapter 12 Troubleshooting 3. Restart the system. If the system does not function, refer to "If the System Will Not Power On." If you get an error message, follow the instructions on the screen. If the System Does Not Power On Follow these steps: 1.
Chapter 12 Troubleshooting 2. If the server still does not work, turn it off and remove all external peripherals, except the monitor and keyboard. Test to see if the server now works. 3. If the server still does not work, turn off the monitor, the server, and all external devices, and check the internal hardware, as follows: a.
Chapter 12 Troubleshooting POST Error Codes Refer to this list if error codes appear after the NetServer is powered on. Table 12-1. POST Error Codes Code Message 00B00h Missing Microcode Update data block for Pentium II CPU 00B0lh Missing Microcode Update data block for Pentium II CPU 00Bl0h Failure Loading Microcode Update data block for Pentium II CPU 00Bllh...
Chapter 12 Troubleshooting Code Message 00401h CD-ROM Error 00310h Flexible Disk Drive Error 00311h Flexible Disk Drive Error 00600h Video Memory Error 00520h IDE Device 0 Error 00521h IDE Device 1 Error 00522h IDE Device 2 Error 00523h IDE Device 3 Error 00305h Flexible Disk Drive Error 000llh...
HP's Professional Services Organization. Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources--each discussed in this appendix: HP Navigator release history and status report...
Chapter 13 Service and Support HP NetServer Information Assistant HP TopTools server management software CompuServe discussion forum and library World Wide Web and Internet FTP Automated Fax HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: HP Proactive Notifications HP Navigator CD-ROM Subscription...
Chapter 13 Service and Support To obtain a release history or a status report, you will need one of these document numbers: Release history: document number is 6005 Status report: The number is different for each status report. Each version of the HP Navigator CD-ROM has a four-digit document number printed on the disk.
Chapter 13 Service and Support HP Navigator CD-ROM The HP NetServer Navigator CD-ROM is an information retrieval system for quick access to information on HP NetServers and accessories, NOS installation and tuning, and product service and support. For subscription information on the HP NetServer Navigator CD-ROM, obtain ordering instructions from the library at the HPPC forum on CompuServe, via HP's World Wide Web home page, or from HP's automated fax system.
CompuServe, the worldwide electronic information utility, provides support, technical data, and updated software drivers for the products of over 900 hardware and software manufacturers, including Hewlett-Packard. With a CompuServe account, you post your question publicly in a managed, focused forum dedicated to one manufacturer or topic. People who regularly visit that forum read your question and reply within a day or two.
Chapter 13 Service and Support Automated Fax HP's automated fax system contains full product data sheets, price guides, and a subset of the HP NetServer support information. In the U.S., call (800) 333-1917 from a push button tone phone to request that an index of available documents be sent to your fax machine.
Contact your local HP office for details. NOTE Sales and support for this Hewlett-Packard product may not be currently available in all countries listed below. Before Telephoning for Technical Support Please consult the documentation provided with your product to assure that the features of your system are properly configured.
Chapter 13 Service and Support 3. From the Configuration Assistant menu, select Custom. 4. From the Select NOS menu, select your network operating system, and the version, if necessary. 5. Select No when the Select NOS screen asks, "Would you like to use HP's automated mode of NOS installation?"...
Chapter 13 Service and Support Prior to calling for support, record this information: Product model name and number Product serial number Operating system type and revision level Add-on boards or hardware installed Third-party hardware or software Applicable hardware driver revision levels A list of system resources, both used and available.
For telephone support, contact your authorized HP reseller. Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references that you can order from HP, such as the HP NetServer Product Line Service Handbook.
Chapter 13 Service and Support Telephone Ordering Information U.S. To identify a part or manual: automated fax (800) 333-1917; voice (916) 783-0804. To order with a credit card: (800) 227-8164. Canada Call (800) 387-3154. Also available for part or manual identification: automated fax (800) 333-1917;...
Service and Support Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here:...
Chapter 13 Service and Support Chile--ChilePac, Santiago France--CompuServe SARL, Rueil Hong Kong--CompuServe Hong Kong, Motorola AirCommunications Hungary--CompuServe Hungary, Middle Europe Network, Budapest Israel--CompuServe Israel, Trendline Info. Comm., Tel Aviv Japan--NIFTY Corporation, Tokyo Mexico--CompuServe Mexico, Infoacces S.A. de C.V., Mexico City South Africa--CompuServe Africa, Lynnwood Ridge South Korea--ATEL Co., Seoul Taiwan--TTN-Serve, Taiwan Telecomm, Taipei...
14 Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using.
Chapter 14 Specifications Weight and Dimensions HP NetServer LH 3 Height 494.8 mm (19.5 in) Width 350.5 mm (13.8 in) Depth 724.2 mm (28.5 in) Weight 35 - 50 kg (77 - 110 lb) NOTE A fully-loaded NetServer can weigh up to 160 pounds.
15 Warranty and Software License Hardware Product Limited Warranty HP warrants this hardware product against defects in materials and workmanship, under normal use, for the period specified in the NetServer Limited Warranty Table section below. The warranty period begins on the date of delivery or on the date of installation if installed by HP or an Authorized HP Reseller (hereafter referred to as "Reseller.") If Customer schedules or delays HP/Reseller installation more than 30 days after delivery, warranty begins on the...
Chapter 15 Warranty and Software License Software Product Limited Warranty Hewlett-Packard Utility Software HP utility software is covered by the HP Software Product Limited Warranty. Third-Party Software Products HP does not warrant the form or content of third-party software or documentation that is distributed by HP, such as Network Operating Systems or applications and HP provides such products "As Is."...
Chapter 15 Warranty and Software License HP products external to the system processor unit, such as external storage subsystems, printers, or other peripherals, are covered by the applicable warranty for those products. Third-Party Hardware Products HP does not warrant third-party hardware products. Third-party hardware products may be warranted in accordance with the third-party warranty statement accompanying the product.
Chapter 15 Warranty and Software License TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Chapter 15 Warranty and Software License Customer Responsibilities Customer is responsible for the following: 1. Where applicable, before service is provided-- a. Having the NetServer's system administrator available for consultation with HP or Reseller; b. Running HP-supplied configuration and diagnostics programs or following the problem determination, problem analysis, and service request procedures that HP or Reseller provides;...
Chapter 15 Warranty and Software License require that the product be maintained by Customer personnel under direct HP or Reseller supervision. Obtaining Warranty Service To obtain warranty service, Customer must contact HP or Reseller. The customer must be prepared to provide the product model number and serial number and may be required to provide dated proof of purchase.
Chapter 15 Warranty and Software License On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas--areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel--service is provided on a negotiated basis at extra charge. Travel restrictions and response time for Reseller is defined by the participating reseller.
Chapter 15 Warranty and Software License NetServer Limited Warranty Coverage Warranty Coverage Periods Product Year 1 Year 2 Year 3 NetServer L Series On-site On-site On-site NetServer E Series On-site HP internal accessories (i.e. HP hard disk, HP memory) Purchased with NetServer L On-site On-site On-site...
Chapter 15 Warranty and Software License 2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. 3. Record the following information: Product model name and number Product serial number Applicable error messages from system or diagnostics Applicable hardware driver revision levels Add-on boards or hardware Third-party hardware or software...
Chapter 15 Warranty and Software License Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 22 11 6299 Portugal: 01 441 7199 Spain: 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 United Kingdom: 0171 512 5202 International (English): 44 171 512 5202 Other Countries For hardware service, contact your local Reseller or HP sales office.
For HP products, the local importer for Australia would usually be Hewlett-Packard Australia Limited.
For HP products, the local importer for New Zealand would usually be Hewlett-Packard (NZ) Limited. Under the CGA, if at the time such a product is acquired by the first consumer,...
Los gastos de transportación que se deriven de su cumplimiento serán cubiertos por Hewlett-Packard de México, S. A. de C. V. 3. Tiempo de Reparación: El tiempo de reparación en ningún caso será mayor a treinta días contados a partir de la recepción del producto en cualquiera de los sitios en donde...
Chapter 15 Warranty and Software License Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto. En caso de que la presente garantía se extraviara, el consumidor puede recurrir a su proveedor para que se le expida otra póliza de garantía, previa presentación de la nota de compra o factura respectiva.
Chapter 15 Warranty and Software License amount of time, Customer's alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product. Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the warranty period.
Chapter 15 Warranty and Software License The HP Software Product License Agreement will govern all Software which is provided to you with the exception of Microsoft Software. Microsoft Products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation.
Chapter 15 Warranty and Software License related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form.
Chapter 15 Warranty and Software License warranty, OR assumes the remaining warranty of the original NetServer in which it is installed, whichever is longer. Q: What are some examples of NetServer Hardware Accessories that would qualify? A: Accessories that are specifically designed to be used with NetServers, such as HP memory modules, HP disk drives, and HP processor upgrade kits, that are integrated into the system processor unit are some examples of accessories that qualify.
Chapter 15 Warranty and Software License Damage from repair or replacement of warranted parts by other than HP or an Authorized Service Provider; Damage to or loss of any programs, data, or removable storage media. Q: How will my NetServer be serviced during the warranty period? A: Depending on the component needing repair or replacement, HP or your reseller will select one of three options for servicing your NetServer.
Chapter 15 Warranty and Software License Q: Can NetServer hardware components be replaced prior to an actual failure? A: During the warranty period of the NetServer system processor unit, HP SCSI-based hard disk drives that are monitored by HP TopTools for Servers are eligible for the NetServer Pre-Failure Warranty.
Chapter 15 Warranty and Software License Q: Where can I find warranty documentation? A: The NetServer is packaged with warranty and service information that details the warranty terms and conditions. The warranty and service information is the legal warranty document and contains information on your warranty coverage type and length.
Chapter 15 Warranty and Software License Q: What information do I need to provide when I call for technical support? A: To enable HP to assist you more quickly and efficiently, please follow this checklist: a. Consult the documentation provided with your product to assure that your system features are properly configured.
Chapter 15 Warranty and Software License http://www.hp.com/netserver/servsup Internet World Wide Web: ftp://ftp.hp.com/pub/servers Internet FTP Server: HP Forum on GO HPPC CompuServe: Fax Retrieval System: 800-333-1917 (U.S.) 208-344-4809 (outside U.S.) Audio Tips: 800-333-1917 (U.S.) 208-344-4809 (outside U.S.) Q: What kind of warranty upgrades are available? A: If your business environment requires coverage after business hours, 24 hours a day, or faster response time, enhanced hardware warranty services are available from HP or an Authorized HP Reseller at an additional...
Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user's authority to operate the equipment. Cables used with this device must be properly shielded to comply with the requirements of the FCC.
Chapter 16 Regulatory Information to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications.
Chapter 16 Regulatory Information Notice for Canada: DOC Requirements This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Battery This product uses a lithium battery.
FCC Title 47 CFR, Part 15 Supplementary Information: 1) The product was tested in a typical configuration with Hewlett-Packard peripherals. 2) Models were configured with a network interface board and shielded twisted-pair cable. 3) The product complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:...
Chapter 16 Regulatory Information Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT LH 3 - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD- ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle.
Chapter 16 Regulatory Information VORSICHT Die Verwendung von anderen Steuerungen oder Einstellungen oder das Durchführen von anderen Vorgängen als in der Bedienungsanleitung beschrieben kann gefährliche Strahlenexpositionen zur Folge haben. This CD-ROM Drive Unit is classified as a CLASS 1 CLASS 1 LASER PRODUCT.
Chapter 16 Regulatory Information For Products Labeled as Class A (Translation) This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). When used in a residential area, radio interference may be caused.
Notice for Taiwan: Class A Warning Statement Mexico: Hardware Warranty Statement This warranty statement applies only to sales in Mexico. Póliza de Garantía Hewlett-Packard de México, S. A. de C. V. con domicilios en: Guadalajara, Jalisco Monterrey, Nvo. León Montemorelos No. 299 Calz.
Los gastos de transportación que se deriven de su cumplimiento serán cubiertos por Hewlett-Packard de México, S. A. de C. V. 3. Tiempo de Reparación: El tiempo de reparación en ningún caso será mayor a treinta días contados a partir de la recepción del producto en cualquiera de los sitios en donde...
Chapter 16 Regulatory Information Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto. En caso de que la presente garantía se extraviara, el consumidor puede recurrir a su proveedor para que se le expida otra póliza de garantía, previa presentación de la nota de compra o factura respectiva.
Index CompuServe, 97 configuration accessory boards hard disk drives, 30 installation, 17 ISA non-Plug-and-Play boards, 76, ISA non-Plug-and-Play, 76, 77 PCI vs. ISA connectors, 17 connecting to AC power tested with NetServer, 18 inrush current precautions, 7 automated FAX help system, 98 Contents Checklist, 1 Converting LH 3 to LH 3r, 2 cooling, 40...
Index fastening bezel mount, 61 from Hewlett-Packard, 104 fastening server to rack front, 59 Internet, 97 fastening server to slides, 58 release history, 94 repairs, 100 fastening slides in rack for type 1, 51 status report, 94 for type 2, 52...
Index Power supply cage, 6 Keyboard Lock, 4 Power Switch, 4 Keyboard Port, 6 Power-on Tests, 8 pre-failure warranty, 111 Proactive Notification, 98 lifting server into rack, 57 processor location of NetServer, 45 Voltage Regulator Module, 21 Lock, 4 lockout releases, 60 low-profile hard drives, 29 Rack LVD (Ultra2) drives, 27...
Index SCSI connectors A and B, 18 finding the problem, 86 SE SCSI connectors, 17 tools, 85 SE SCSI devices, 27 type of rack table of differences, 45 Serial Port A, 6 Serial Port B, 6 Type 1 illustration, 44 Setup utility, 66, 77 Type 2 illustration, 44 reserving resources for ISA boards,...