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QuickSpecs
Service and Support
HPE Support
HPE Technology Services delivers confidence, reduces risk and helps customers realize
Services
agility and stability. Connect to Hewlett Packard Enterprise to help prevent problems and
solve issues faster. HPE Support Services enable you to choose the right service level,
length of coverage and response time as you purchase your new server, giving you full
entitlement to the support for need for your IT and business.
Connect your
Unlock all of the benefits of your technology investment by connecting your products to
devices
Hewlett Packard Enterprise. Achieve up to 77%
diagnostic accuracy and a single consolidated view of your environment. By connecting,
you will receive 24x7monitoring, pre-failure alerts, automatic call logging, and automatic
parts dispatch. HPE Proactive Care Service and HPE Datacenter Care Service
customers will also benefit from proactive activities to help prevent issues and increase
optimization. All of these benefits are already available to you with your server storage
and networking products, securely connected to Hewlett Packard Enterprise support.
1- IDC 2 - HP CSC reports 2014 - 2015
Recommended
Standard: HPE Proactive Care* with 24x7 coverage, three year Support Service
Support
HPE Proactive Care gives customers an enhanced call experience. When your products
are connected to Hewlett Packard Enterprise, Proactive Care helps prevent problems
and maintains IT stability by utilizing personalized proactive reports with
recommendations and advice. This service combines three years proactive reporting and
advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service also includes collaborative software support for Independent
Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your HPE
servers.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Optimized HPE Proactive Care* with 6 hour call-to-repair commitment, three year
Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products
are connected to Hewlett Packard Enterprise, Proactive Care helps prevent problems
and maintains IT stability by utilizing personalized proactive reports with
recommendations and advice. This service combines three years' proactive reporting and
advice with our highest level of hardware support - Hewlett Packard Enterprise 24x7, six
hour hardware call-to-repair. Hewlett Packard Enterprise is the only leading manufacturer
who makes this level of coverage available as a standard service offering for your most
valuable servers. This service also includes collaborative software support for
Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.) running on
your HPE servers.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Parts and
Hewlett Packard Enterprise will provide Hewlett Packard Enterprise-supported
Materials
replacement parts and materials necessary to maintain the covered hardware product in
operating condition, including parts and materials for available and recommended
engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
QuickSpecs, or the technical product data sheet will not be provided, repaired, or
replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible
SSD/Flash Drives replaced by Hewlett Packard Enterprise due to malfunction.
Related
HPE Server Hardware Installation
DA - 15296 Worldwide QuickSpecs — Version 10 — 6.20.2016
HPE ProLiant DL560 Generation9 (Gen9)
1
reduction in down time, near 100%
2
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