Service And Support - HP ProLiant DL360 Generation9 Quickspecs

QuickSpecs

Service and Support

HPE Support HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and stability.
Connect to Hewlett Packard Enterprise to help prevent problems and solve issues faster. HPE Support
Services
Services enable you to choose the right service level, length of coverage and response time as you
purchase your new server, giving you full entitlement to the support for need for your IT and business.
Connect your Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard
Enterprise. Achieve up to 77%
devices
consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts,
automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care
Service customers will also benefit from proactive activities to help prevent issues and increase
optimization. All of these benefits are already available to you with your server storage and networking
products, securely connected to Hewlett Packard Enterprise support.
1- IDC 2 – HPE CSC reports 2014 - 2015
Recommended Standard: HPE Proactive Care* with 24x7 coverage, three year Support Service
Support HPE Proactive Care gives customers an enhanced call experience. When your products are connected to
Hewlett Packard Enterprise, Proactive Care helps prevent problems and maintains IT stability by utilizing
personalized proactive reports with recommendations and advice. This service combines three years
proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service also includes collaborative software support for Independent Software Vendors
(ISVs), (Red Hat, VMWare, Microsoft, etc.) running on your Hewlett Packard Enterprise servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Optimized HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to
Hewlett Packard Enterprise, Proactive Care helps prevent problems and maintains IT stability by utilizing
personalized proactive reports with recommendations and advice. This service combines three years'
proactive reporting and advice with our highest level of hardware support – Hewlett Packard Enterprise
24x7, six hour hardware call-to-repair. Hewlett Packard Enterprise is the only leading manufacturer who
makes this level of coverage available as a standard service offering for your most valuable servers. This
service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat,
VMWare, Microsoft, etc.) running on your Hewlett Packard Enterprise servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Parts and Materials Hewlett Packard Enterprise will provide Hewlett Packard Enterprise-supported replacement parts and
materials necessary to maintain the covered hardware product in operating condition, including parts and
materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by Hewlett Packard Enterprise due to malfunction.
Related Services HPE Server Hardware Installation
Provides for the basic hardware installation of Hewlett Packard Enterprise branded servers, storage devices
and networking options to assist you in bringing your new hardware into operation in a timely and
professional manner.
https://www.hpe.com/h20195/V2/GetPDF.aspx/5981-9356EN.pdf
1 reduction in down time, near 100%
HPE ProLiant DL360 Generation9 (Gen9)
2 diagnostic accuracy and a single
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