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QuickSpecs
Service and Support
Service and Support
Optimized Care
Standard Care Package
Related Services
HPE Technology Services for Industry Standard Servers
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility
and stability. Connect to Hewlett Packard Enterprise to help prevent problems and solve
issues faster. Our support technology lets you to tap into the knowledge of millions of devices
and thousands of experts to stay informed and in control, anywhere, any time.
Protect your business beyond warranty with HPE Care Pack Services
HPE Care Pack Services enable you to order the right service level, length of coverage and
response time as you purchase your new server, giving you full entitlement for the term you
select.
Supports maintaining servers at optimum performance availability
HPE Proactive Care with 24x7 coverage, three year Care Pack Service
HPE Proactive Care helps prevent problems and stabilize IT by utilizing secure, real-time,
predictive analytics and proactive consultations when your products are connected to
HPE. This Care Pack Service combines three years' proactive reporting and advice with our
highest level reactive coverage and enhanced escalation management, Hewlett Packard
Enterprise 24x7, six hour call-to-repair hardware commitment. Hewlett Packard Enterprise is
the only leading manufacturer who makes this level of coverage available as a standard service
offering for your most valuable servers. Service includes 24x7 collaborative software support
for leading industry standard software running on your HPE ProLiant server.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Supports maintaining high level of server availability
Foundation Care 24x7, three-year Care Pack Service
HPE Proactive Care helps prevent problems and stabilize IT by utilizing secure, real-time,
predictive analytics and proactive consultations when your products are connected to
HPE. This Care Pack Service combines three years' proactive reporting and advice with our
24x7 coverage and enhanced escalation management, four hour hardware response time and
two hour call back for software questions on leading industry standard software running on
your HPE ProLiant server. http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-
8855ENW.pdf
HPE ProLiant Server Hardware Installation
Provides for the basic hardware installation of HPE branded servers, storage devices and
networking options to assist you in bringing your new hardware into operation in a timely and
professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Factory Express for Servers and storage
HPE Factory Express offers configuration, customization, integration and deployment services
for HPE servers and storage products. Customers can choose how their factory solutions are
built, tested, integrated, shipped and deployed. For more information on Factory Express
HPE ProLiant DL560 Generation9 (Gen9)
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