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Summary of Contents for HP Visualization Center sv6
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Page 1: Troubleshooting Guide
Manufacturing Part Number: A6062-IE002 Edition: E1001... -
Page 2: Legal Notices
The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material. - Page 3 To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP Sales Representative for details. First Edition: August 2001 printing division: Hewlett-Packard Co. Technical Computer Division 3404 E. Harmony Rd. Fort Collins, CO 80525...
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Page 5: Table Of Contents
Contents 1. troubleshooting your hp visualization center sv6 architecture overview .........9 isolating problems . - Page 6 Contents...
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Page 7: Troubleshooting Your Hp Visualization Center Sv6
The purpose of this Guide is to help you either identify the correct action to take to resolve sv6 problems yourself or to gather information to give Chapter 1... - Page 8 HP Technical Consultant. The “Architectural Overview” section gives you an overall picture of the sv6 system layout. The “Isolating Problems” section takes you through general steps that resolve common startup issues. The “Troubleshooting Tree”...
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Page 9: Architecture Overview
The sv6 scalable visualization architecture consists of three main blocks: • An OpenGL/X server distribution front-end, • a rendering pipeline and • image composition. The distribution front-end is responsible for: •... - Page 10 I/O devices for processes such as debugging, there is a Digi-terminal server. To conveniently access each HP J6000, they are connected to a LAN. The ProCurve switches pass the protocol to the Gigabit networking.
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Page 11: Isolating Problems
This section covers the basic steps for seeking technical assistance with the HP visualization center sv6 solution. Its purpose is to help you gather essential information about your problem for the HP Technical Consultant. For more specific information on troubleshooting components, refer to the appropriate section of the “Troubleshooting... - Page 12 4. If visual problems such as image jumping, red or green sections, or other noise occur, proceed to the “Display Looks Incorrect” section (#18) in the “Troubleshooting Tree.” 5. If the problem concerns the stereoscopic viewing option, determine if the following is true on your sv6 systems.
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Page 13: Troubleshooting The Hp Workstation J6000
3. If the problem persists, report a Workstation or HP-UX configuration problem to HP Support. 4. If the problem disappears on a stand-alone configuration, proceed to Section 1 of the “Troubleshooting Tree,” then submit a 3D SLS/d problem with Hewlett-Packard as directed by your current HP Support Contract. Chapter 1... -
Page 14: Wide Field Displays
5. Use your standard support process for contacting Hewlett-Packard Customer Support as defined by your HP Support Contract. Define the symptoms and troubleshooting information to expedite resolution of the problem. -
Page 15: Stereoscopic Viewing
Do you see the same problems when you attach a monitor? If Yes - proceed to the “Display Looks Incorrect” section of the Troubleshooting Tree. If No - contact display vendor. -
Page 16: Troubleshooting Tree
These topics are arranged in the relative order of things that MUST happen for everything to work correctly up to that point. Start at the subheading where you think you’re having problems and continue down the list to try to methodically narrow down the problem. -
Page 17: Installation Checklist
Match labels on components to labels on cables. Make sure all Power Distribution Units and power switches are On components that were recently worked on, reseat or tighten: Cards Thumb screws (large screws that fasten the Workstation cases) -
Page 18: Problems Powering Up
• Boot each Workstation and configure the network files (for example, use setparms ip_address). • Power up the Digi EtherLite serial port switch and configure it with an IP address and automatically generated node device files (/usr/sts/Install). -
Page 19: Boot Time Problems
If yes, the J6000 is powered up and may already be booted. From the master system in init 3, standalone Workstation mode, use the following Digi EtherLite command to open a connection to one of the slave systems via the RS232 port /usr/local/bin/dinc /dev/digi/<slave_gigbit_hostname>... - Page 20 Manually configure LAN0 (the 10/100 BaseT network) by running /sbin/setparms initial on the master node. Login to each system one at a time. Edit the /etc/hosts and etc/rc.config.d/netconf file. Add in the new hostnames and IP addresses you wish to use. A block of contiguous IP addresses is recommended for ease of use.
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Page 21: Network Attachment Problems
NIS domain name (optional) NIS server name or address (optional) • If you don’t see a green LED on the Workstation’s 10/100 LAN cable, see the “Network Attachment Problems” section. • If you can’t get to a prompt, see the “Network Attachment Problems”... - Page 22 Verify that all hostnames and IP addresses are registered at your site. From a remote system, verify that nslookup and ping work for each of the systems. You should get output similar to this example:...
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Page 23: Serial Port Problems
Use set_parms addl_netwrk to check your configurations as described above. Check the LED indicator for the LAN cable connection on the Workstation to make sure it is powered on. Try a known good LAN tap (plug in one that worked with another system). -
Page 24: I/O Device Problems
<port_name> can be /dev/tty0p0, /dev/tty1p0, or any other valid serial port name. • The Digi EtherLite Switch allows access to each of the Workstations in the configuration. It is connected to each slave node on serial port1 using an RJ4S to RS232 adapter. -
Page 25: One Of The Workstations Doesn't Work
files will be printed to the log files along with other errors. Look at: /var/X11/Xserver/logs/X0.log and /var/dt/Xerrors Update all systems in the visualization center sv6 to the latest graphics patches as directed in the sv6 Installation/Users Guide. The patch versions must be exactly the same on all Workstations. - Page 26 SLDd_daemon) or X servers (ps -ef |grep X) are running. — Kill any X servers or SLSd_daemons (kill -9 <pid number>) — Manually start daemon (/sbin/init.d/slsd start) and then switch to init state 3 (init3).
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Page 27: Sv6 Specific Software Problems
Call HP Support and report an sv6 X server problem. NOTE Only one graphics card per Workstation is supported for sv6 configurations. 12. sv6 Specific Software Problems • Graphics software patches must be the same across all master and slave systems. - Page 28 This is a bit mismatch or a graphics card mismatch. • Invalid number of Visuals detected for one or more Slaves. This is a bit mismatch or a graphics card mismatch. •...
- Page 29 Master Warning Messages: • Graphics card mismatch in one or more Slaves. Mixing heterogeneous graphics cards is not supported by sv6. If you've added one, remove the non-standard card. • SLS/d Extension minor version mismatch in one or more Slaves.
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Page 30: Compositor Problems
Call Technical Support with Compositor hardware problem. • One or more Compositor Input Cards are in the wrong slot or missing. Call Technical Support with Compositor hardware problem. • Graphics library mismatch in one or more Slaves Update all systems to the most current version of graphics patches as directed by the sv6 Installation/User's Guide. -
Page 31: 100 Baset Switch Problems
Green - Working and connected. Yellow - Not connected. Check connections on all cables from the DVI input card of the Compositor to the graphics card in the Workstation. Red - Uninitialized or error. -
Page 32: Gigabit Ethernet Lan Hardware Problems
Watch for failures during boot up: NIS failures: Run set_parms addl_netwrk and configure the settings for your site. As root, run swlist and make sure that the Gigabit Ethernet driver is installed, for example:... -
Page 33: Display Looks Incorrect
• Check /etc/X11/X0screens If you’re using a monitor timing file, verify that it is spelled correctly and contains valid settings for your output device. • The default is 1280 X 1024 at 75 Hz for sv6. The graphics cards on each system automatically get set to the same monitor type that is being used by the Compositor. - Page 34 Break your large cluster of systems into smaller clusters to isolate the problem. For example: If you have an 8-pipe system, comment out four of the names. If you have a 16-pipe system, use the comment character (#) to ignore eight of the hostnames in /etc/X11/X0screens.
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Page 35: Stereo Or Flat Panel Display Problems
Use the Compositor configuration diagram that appears to verify that the DVI cables are connected to the Compositor in the correct order. • Symptoms: Some of the screen rectangles display images that flash randomly. -
Page 36: Unexpected Performance Decrease
20. Unexpected Performance Decrease • Do not install graphics card in slot 1 if using Firmware version 4.8 or higher on your j6000 Workstation. To check version of firmware: reboot check the first line that appears ...or from the sti boot prompt, enter in fw...
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