IBM 88631SU - System x3850 - 8863 Service Manual page 49

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Error code Description
01298104 Bad update data for processor 4.
0I298200 Processor speed mismatch.
I9990301 Fixed disk sector error.
I9990305 An operating system was not found.
I9990650 AC power has been restored.
Action
1. Make sure that all microprocessors have the
same cache size (see "Configuration/Setup Utility
menu choices" on page 149).
2. Update the BIOS code again (see "Updating the
firmware" on page 147).
3. (Trained service technician only) Reseat
microprocessor 4.
4. (Trained service technician only) Replace
microprocessor 4.
Make sure that all microprocessors have the same
cache size (see "Configuration/Setup Utility menu
choices" on page 149).
1. Reseat the following components:
a. Hard disk drive
b. SAS hard disk drive backplane
c. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. SAS hard disk drive backplane and cables
c. DVD drive and cables
d. I/O board
4. Replace the components listed in step 3 one at a
time, in the order shown, restarting the server
each time.
1. Check the power cables.
2. Check for interruption of the power supply (see
"Power-supply LEDs" on page 67).
3. Reseat the following components:
a. Power supply
b. (Trained service technician only) Power
backplane
4. Replace the components listed in step 3 one at a
time, in the order shown, restarting the server
each time.
33
Chapter 2. Diagnostics