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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8863, 7362," on page 107 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Error code
Description
215-xxx-000
Failed CD or DVD test.
217-xxx-000
Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-001
Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-002
Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-003
Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-004
Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-005
Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-198-xxx
Could not establish drive parameters.
301-xxx-000
Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
302-xxx-xxx
Failed mouse test.
Action
1. Run the test again with a different CD or DVD.
2. Reseat the following components:
a. CD or DVD drive
b. Front panel assembly
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD or DVD drive
b. (Trained service technician only) Front panel
assembly
Reseat and, if necessary, replace hard disk drive 1.
Reseat and, if necessary, replace hard disk drive 2.
Reseat and, if necessary, replace hard disk drive 3.
Reseat and, if necessary, replace hard disk drive 4.
Reseat and, if necessary, replace hard disk drive 5.
Reseat and, if necessary, replace hard disk drive 6.
1. Check the drive cables and terminators.
2. Reseat and, if necessary, replace the hard disk
drive.
1. Reseat the following components:
a. Keyboard
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Reseat the following components:
a. Mouse
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
87
Chapter 2. Diagnostics
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