Diagnosis Steps - HP DL760 - ProLiant - 1 GB RAM User Manual

Troubleshooting Information

Diagnosis Steps

If your server does not power up or powers up but does not complete the POST,
answer the questions in the following table to determine appropriate actions based on
the symptoms observed. Based on the answers you give, you will be directed to the
appropriate table immediately following. This table outlines possible reasons for the
problem, options available to assist in diagnosis, possible solutions available, and
references to other sources of information.
Table E-1: Diagnosis Steps
Question
Question 1: Did the power supply
turn on?
Question 2: Is the front panel
system power LED on?
Question 3: Is the auxiliary power
LED on?
Question 4: Are any of the system
interconnect LEDs on?
Question 5: Is the IMD on, or does
the server have video?
Question 6: Are either of the
Processor Board attention LED's
located on the front bezel
illuminated?
E-4
Action
If yes, go to Question 5.
If no, refer to Table E-2 for details. Continue to Question 2.
If off, continue to Question 3.
If amber, go to Question 4.
If green, go to Table E-3.
If yes, continue to Question 4.
If no, go to Table E-4.
If no, go to Table E-5.
If yes, go to Table E-5.
If no, go to Table E-6.
If yes, the IMD or monitor is available for diagnosis.
Determine the next action by observing POST progress and
error messages. Refer to the HP Servers Troubleshooting
Guide for a complete description of each POST error
message.
If no, continue to Question 7.
If yes, go to Table E-7.
HP ProLiant DL760 Generation 2 Server User Guide
continued