Unexpected Printing Results - Oki ES3640eMFP Management Manual

C
C-209 Troubleshooting

Unexpected printing results

If this happens
The job settings are
not carried out as
you expected.
The job does not
print.
There are font
errors.
ES3640e MFP EFI Job Management Guide - 209
This is the problem
If the user printed from Apple Mac OS, there
may be two conflicting print settings. You can
check the job properties by double-clicking the
job. For a table of job properties and
conflicting properties, see Appendix A of the
Printing Guide. Notify users of these conflicts
so they can avoid them in the future.
If you expected the settings you see in the
Properties window, be aware that the Copies
field does not currently reflect user settings,
and that Page Range and Scale percent are All
and 100%, respectively, unless they were
changed after being sent for printing.
Some printing errors may be displayed in the
Print status bar. When the job is in the Printed
queue, jobs that had a PostScript error are
displayed in a light red job row.
Double-click anywhere in the row to see the
error message.
If user-specified fonts that are not resident on
the Fiery are not printing correctly in
PostScript files that are downloaded by users,
request that they embed the fonts in the
PostScript file or print directly from their
application. If special fonts are not downloaded
automatically when users print from
applications, the fonts should be downloaded
directly to the Fiery with Fiery Downloader.
This can be done by the user or the operator,
provided the Direct connection is enabled. For
information about Fiery Downloader, see
Chapter 4 of the Printing Guide.