Oki CX2731MFP Advance User Manual page 298

Symptom
Paper does not
feed into the
MFP.
The MFP does
not start
processing even
though you have
removed the
jammed paper.
The paper gets
folded or
wrinkled.
The paper twists
around the
rollers in the
fuser unit.
MC361/MC561/CX2731 MFP Advanced User's Guide
Cause
The setting of [Source]
on the printer driver is
not correctly specified.
You have specified
manual feeding on the
printer driver.
-
The paper is moist or has
a static charge.
The paper is light.
The settings of media
weight and type are
incorrect.
The paper is light.
There is an image or text
on the leading edge of
the paper.
298
– Issues: Paper Feed Issues
Remedy
Check the paper tray and
select the correct tray in
[Source] on the printer
driver.
Load the paper on the MP
tray. Then, on the control
panel, select [Restart].
Or, on the printer driver,
clear the [MPT is Manual
feed] check box on [Paper
feed options].
Open and close the top
cover.
Use paper stored in
proper temperature and
humidity conditions.
Press the <SETTING> key
and then select [Paper
Setup] > [(tray name)] >
[Media Weight]. Then,
specify a lighter weight.
Press the <SETTING> key
and then select [Paper
Setup] > [(tray name)] >
[Media Type]/[Media
Weight]. Then, specify the
appropriate values.
Or, specify the heavier
weight in [Media Weight].
Use heavier paper.
Have a margin on the
leading edge of the paper.
For duplex printing, leave
a margin in the leading
and bottom edges.