Problems After Installing The Driver; Radio Not Found; Client Adapter Recognition Problems; Problems Associating To The Access Point - Cisco AIR-PCM340 Installation And Configuration Manual

Chapter 9 Troubleshooting

Problems after Installing the Driver

If you experience problems during driver installation, you may want to restart the installation
Note
process. Go to the
installation.
Follow the instructions in this section if you experience difficulty with your client adapter after installing
the driver (for instance, your computer repeatedly freezes at the network login screen, the green LED
does not blink to indicate that the adapter is active, etc.).

Radio Not Found

If your computer's operating system is Mac OS X and a power-up client utility message indicates the
radio cannot be found, verify that the CiscoPCCardRadio.kext driver or the CiscoPCIRadio.kext driver
(depending on your client adapter) is installed in the /System/Library/Extensions folder.
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Client Adapter Recognition Problems

If your computer's operating system is Mac OS 9.x, verify that the driver (pcm3x0) and enablers
(pcm3x0Enabler) are installed. They should be in the Extensions folder of the System folder.
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Problems Associating to the Access Point

Follow the instructions below if your client adapter fails to associate to the access point:
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OL-1377-01
"Removing the Driver and Client Utility" section on page 8-4
If the driver is not found, re-install the package and restart your computer.
If the driver is found, try removing and re-inserting the client adapter in your computer. Restart your
computer.
If you cannot find the driver, reinstall it and restart the computer.
If the driver is properly installed, eject the client adapter and reinsert it.
If possible, move your Macintosh a few feet closer to the access point and try again.
Make sure the client adapter is securely inserted in your's PC card slot or PCI slot.
If you are using a PCI client adapter, make sure the antenna is securely attached.
Make sure the access point is turned on and operating.
Check that all parameters are set properly for both the client adapter and the access point. These
include the network name or SSID, network type and channel, WEP activation, and LEAP
activation.
If the client adapter still fails to establish contact, refer to the
section in the Preface for technical support information.
Cisco Aironet Wireless LAN Adapters Installation and Configuration Guide for Mac OS

Problems after Installing the Driver

to start with a clean
"Obtaining Technical Assistance"
9-3