Unable To Import The Inventory Data Gathered With The Portable Collector In Zenworks Control Center; Displayed; Event-Based And On Refresh Schedules Fail For The Inventory Scan And Collection Data Form; Inventory Reports List Duplicate Components During An Inventory Scan In Zenworks Control Center - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ASSET INVENTORY REFERENCE 10.3 30-03-2010 Reference Manual

Unable to import the inventory data gathered with the Portable Collector in
ZENworks Control Center
Source: ZENworks 10 Configuration Management; Asset Inventory.
Possible Cause: In the inventory scan file, special characters such as &, #, or 1 are appended
with the
<DateInstalled>&#1;</DateInstalled>
Action: Do the following:
1 In the
2 Import the inventory data again.
Inventory data of a device reregistered from one Management Zone to another is not

displayed

Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: If a device is reregistered from one Management Zone to another, the
inventory data is not displayed for the device in ZENworks Control Center.
Action: Initiate an inventory scan twice on the device.
For more information on how to initiate an inventory scan, see
Device" (http://www.novell.com/documentation/zcm10/zenagent/data/
inventory_scanning_device.html)
Management Adaptive Agent Guide (http://www.novell.com/documentation/
zcm10/zenagent/data/bookinfo.html).
Event-based and On Refresh schedules fail for the inventory scan and collection
data form
Source: ZENworks 10 Configuration Management; Asset Inventory.
Explanation: If an administrator configures an event-based or On Refresh schedule for an
inventory scan and collection data form, the inventory agent fails to invoke the
inventory scan and collection data form.
Action: Configure only a Recurring schedule for the inventory scan and collection data
form.
Inventory reports list duplicate components during an inventory scan in ZENworks
Control Center
Source: ZENworks 10 Configuration Management; Asset Inventory.
Action: To troubleshoot the issue, see TID 7003350 in the
Knowledgebase
tag. For example:
<DateInstalled>
file from which you want to import the inventory data,
.xml
remove all the special characters such as &, #, or 1 that were appended
with the
<DateInstalled>
following information only:
<DateInstalled></DateInstalled>
For more information on how to import the data, see
"Importing Data Gathered with the Portable Collector," on page
(http://support.novell.com/search/kb_index.jsp).
tag and ensure that the tag contains the
Section 3.6.4,
in the Novell ZENworks 10 Configuration
Novell Support
Troubleshooting Asset Inventory 141
62.
"Scanning the