Ticketing System Integration; Viewing User Information; Using Custom Menu Options With Events - Novell SENTINEL RAPID DEPLOYMENT 6.1 - 12-2009 User Manual

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Use one of four different layout algorithms to display the graph
Show all nodes or only those nodes that have events mapped to them
Use in-line tree filtering if a large number of resources are returned as vulnerable
Zoom in and out of selected areas

3.13 Ticketing System Integration

Novell provides optional integration modules for BMC Remedy* that allow you to send events from
any display screen to one of these external ticketing systems. You can also send incidents and their
associated information (asset data, vulnerability data, or attached files) to Remedy.
For more information on Remedy integration, see the Remedy Integration Guide, available at the
Novell Sentinel Content Web site (http://support.novell.com/products/sentinel/sentinel61.html)
users with a Remedy integration license.
NOTE: The permission to create Remedy incidents is controlled by the administrator on a user-by-
user basis.

3.14 Viewing User Information

Novell provides optional integration with identity management systems, specifically Novell Identity
Manager. With this integration, user identity information is added to incoming events when the
account name matches one from Novell Identity Manager. When the InitUserIdentity or
TargetUserIdentity column is populated in an event, a right-click option menu option is enabled to
open the user's page in the Identity Browser.
When you select Show Identity Details, you can choose to view the identity of the Initiator user, the
Target user, or both. The Identity Browser opens and shows identifying information about the user
(or users) from the identity management system, all the accounts to which the user is provisioned,
and the recent activity by that user. For more information on the Identity Browser, see
"Identity Integration," on page

3.15 Using Custom Menu Options with Events

1 In an existing Real Time Event Table of the Visual Navigator or Snapshot, right-click an event
and select a menu option. The default custom menu options are as follows:
ping
nslookup
369.
for
Chapter 16,
Active Views Tab
77

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