Adding Notes To Incidents; Adding Attachments To Incidents - Novell SENTINEL RAPID DEPLOYMENT 6.1 - 12-2009 User Manual

2 In the Incident window, click the iTRAC tab.
3 Select an iTRAC process from the drop-down list.
4 Click Save.
NOTE: You can attach only one process to an incident.

5.4.4 Adding Notes to Incidents

1 In the Incident window, click the Notes tab.
2 Click Add. The Add Notes to Incident window displays.
3 Provide your notes and click OK.
4 Click Save.
NOTE: To edit or delete the note, right-click a note in the Notes tab of the Incident window and
select Edit or Delete.

5.4.5 Adding Attachments to Incidents

1 In the Incident window, click the Attachments tab.
2 Click Add.The Add Attachment to Incident window displays.
3 Click Browse, navigate to the attachment, and select it.
4 Provide the following information, or accept the default entries:
Name
Description
Type
Subtype
Incidents Tab 117