Ticketing System Integration; Viewing User Information - Novell SENTINEL 6.1 SP2 - 02-2010 User Manual

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3 (For Event to Vulnerability Graph) Within the display, you can:
move nodes and their labels
use one of four different layout algorithms to display the graph
show all nodes or only those nodes that have events mapped to them
in-line tree filtering in the event that a large number of resources are returned as
vulnerable
zoom in and out of selected areas

2.13 Ticketing System Integration

Novell provides optional integration modules for BMC Remedy that allows you to send events from
any display screen to one of these external ticketing systems.
You can also send incidents and their associated information (asset data, vulnerability data, or
attached files) to Remedy.
For more information on Remedy integration, see Remedy Integration Guide, available at the
following web site for users with a Remedy integration license:
sentinel/sentinel61.html
NOTE: The permission to create Remedy incidents is controlled by the administrator on a user-by-
user basis.

2.14 Viewing User Information

Novell provides optional integration with identity management systems, specifically Novell Identity
Manager. With this integration, user identity information will be added to incoming events when the
account name matches one from Novell Identity Manager. When the
TargetUserIdentity
to open the user's page in the Identity Browser.
When you select Show Identity Details, you can choose to view the identity of the Initiator user, the
Target user, or Both. The Identity Browser opens and shows identifying information about the user
(or users) from the identity management system, all the accounts to which the user is provisioned,
and the recent activity by that user. For more information on Identity Browser, see
"Identity Integration," on page 431
60
Sentinel 6.1 User Guide
(http://support.novell.com/products/sentinel/sentinel61.html).
column is populated in an event, a right-click option menu option is enabled
section.
http://support.novell.com/products/
InitUserIdentity
Chapter 18,
or

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