Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - INSTALLATION AND ADMINISTRATION GUIDE 10-2007 Administration Manual page 93

Helpdesk Technician Change E-Mail: Specify the e-mail address to be used to send
notifications of reassignments of technicians.
Helpdesk Auto Assign: Keep 0 to not automatically assign incidents. Change to 1 to
enable this feature.
Helpdesk Allow Technician Assign: Keep 0 to not allow technicians to assign incidents.
Change to 1 to enable this feature.
Helpdesk Check Sleep Time: The interval in seconds that the system polls for incidents
submitted by e-mail.
Helpdesk Ticket Sleep Time: The interval in seconds that the system polls for new
incidents submitted through the Helpdesk interface.
10 Click Next to continue.
11 Specify any additional Advanced Helpdesk configurations.
Helpdesk Log Location: The directory location on the server for log files.
Helpdesk Log Level: FINE, NORMAL, VERBOSE. FINE is the default.
Helpdesk Report Closure: Keep at 0 to not report on closed reports. Change to 1 to
activate notification.
Helpdesk Mail Digest: Keep at 0 to not send out a report of all incidents daily. Change to
1 to activate this notification.
Helpdesk Send Notifications: Keep 1 to send out notifications. Change to 0 to deactivate
this notification.
Helpdesk 93