Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - INSTALLATION AND ADMINISTRATION GUIDE 10-2007 Administration Manual
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Summary of Contents for Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - INSTALLATION AND ADMINISTRATION GUIDE 10-2007
- Page 1 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide Novell Open Workgroup Suite Small Business Edition w w w . n o v e l l . c o m 9 . 3 I N S T A L L A T I O N A N D...
- Page 2 Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
- Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.
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Page 5: Table Of Contents
Helpdesk ............16 2 Getting Started Installing Novell Workgroup Suite Small Business Edition ......17 2.1.1 Using YaST to Install the Novell Open Workgroup Suite Small Business Edition. - Page 6 Installing Samba Advanced ........... 58 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
- Page 7 10.3 Post-Installation ............59 10.3.1 Creating a Samba User .
- Page 8 Helpful Links............103 21 Uninstalling Components Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 9: About This Guide
Open Workgroup Suite Small Business Edition (NOWS SBE) is the first workgroup suite for small businesses that provides organizations with a flexible solution based on proven, open standards based software. The Novell suite features a simple, yet customizable installation process along with remote management capabilities. This means that solution providers can remotely manage their small business customers’... - Page 10 Administration and Installation Guide, visit the Novell Documentation Web site (http:// www.novell.com/documentation/nows/). Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. ® A trademark symbol ( , etc.) denotes a Novell trademark.
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Page 11: Understanding Nows Sbe
After you have installed iFolder, you simply save your files locally—as you have always done—and Novell iFolder automatically updates the files on your network server and delivers them to the other machines you use. -
Page 12: Business Applications
Firewall (IPTables): A firewall is a hardware or software device that is configured to permit, deny, or proxy data through a computer network that has different levels of trust. Novell Open Workgroup Suite Small Business Edition includes a fully configurable firewall service to keep out unwanted traffic and intruders. -
Page 13: Systems Management
1.2.6 Systems Management Dynamic Local User: If you have Windows on desktops, you can use the Dynamic Local User component to synchronize the Novell Client with the Windows client so that login is seamless to your users. Directory Services (eDirectory): eDirectory manages user identities and is the core of all rights and privileges in your NOWS SBE network. -
Page 14: Desktop Operating System And Browser Requirements
Mozilla* Firefox* for Macintosh* 2.0x NOTE: IE 6 is not supported. 1.4 Planning for the NOWS SBE Install When planning your installation of Novell Open Workgroup Suite Small Business Edition, keep these items in mind prior to installation. Section 1.4.1, “Server,” on page 15 Section 1.4.2, “Installing Two NICs with NOWS SBE,”... -
Page 15: Server
1.4.1 Server By accepting the default partitioning information, the installation overwrites all existing files on the server. Change this configuration if you plan to install NOWS SBE on an existing partition. Verify that the server does not see any partitions or devices that you do not want to be formatted and wiped. If components are installed while connected to a Storage Area Network (SAN), it has the potential to wipe out any partitions and data that it sees. -
Page 16: Component Install Order
1.4.8 Helpdesk You need an e-mail account designated for notifications and workflows for the Helpdesk component. You can use an existing account or create one named support@yourdomain.com or helpdesk@yourdomain.com. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 17: Getting Started
Section 2.1.1, “Using YaST to Install the Novell Open Workgroup Suite Small Business Edition,” on page 17 Section 2.1.2, “Using the NOWS SBE DVD to Install the Novell Open Workgroup Suite Small Business Edition,” on page 18 2.1.1 Using YaST to Install the Novell Open Workgroup Suite Small Business Edition ®... -
Page 18: Edition
DNS address should be those provided by your DHCP server. Verify that this is accurate. The netmask and gateway can be changed to match that of your Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... - Page 19 network. The DNS entry should be the IP address of your DNS server. Specify the host name you want to name your server. Keep in mind that you should not include special characters in the name of your server. The Domain should match the name of your Internet domain name. IP Address: The address should be the one from the initial setup of your server operating system.
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Page 20: Administering The Novell Open Workgroup Suite Small Business Edition
Help Links provides access to documentation. Management Links provides access to other management consoles that you will use to manage your Novell Open Workgroup Suite Small Business Edition environment. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... - Page 21 Components Panel Figure 2-1 Products and Services When you click Products and Services, you can view additional information on the installed components. Under Select Component, click the component’s name to populate the Administrative Console, Helplinks, and Desktop Downloads. Add/Remove This link allows you to add and remove components. To view all components, click All under Available Software.
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Page 22: Tasks Panel
“Set Language” on page 22 Manage License Keys The license key for your copy of Novell Open Workgroup Suite Small Business Edition is saved here. To update your key or add a key for the first time, specify your e-mail address and current license key, then click Validate Key. -
Page 23: Basic View Panel
Server Updates panel. Click the Check now button to check for updates for all components. 2.2.5 Component Updates On the Component Updates menu panel, you can check for recent updates for Novell and third-party components. Click Novell to check for component updates from Novell. Click Third-Party to check for component updates from third-party clients. - Page 24 Add/Remove Software Figure 2-2 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 25: Directory Services (Edirectory)
Directory Services (eDirectory) To start the eDirectory component install, click Install from under Available Components, then decide which installation type you want to use. Basic: Installs a new eDirectory tree. Advanced - New Tree: Installs a new eDirectory tree with more options. Advanced - Existing Tree: Installs this server into an existing eDirectory tree. -
Page 26: Installing Edirectory Advanced - New Tree
Administrator Password: Password of the eDirectory administrator user. Administrator Password Confirm: Retype the password for the eDirectory administrator user. SBS Administrator Password: The password for the SBS administrator user. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... - Page 27 7 Specify NCP settings if you want to enable access to NCP volumes via the Novell Client other NCP aware utilities. NCP Support: Enables NCP support on native Linux file systems (not NSS).
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Page 28: Installing Edirectory Advanced - Existing Tree
Administrator Password Confirm: Retype the password for the eDirectory administrator user. SBS Administrator Password: The password for the SBS administrator user. SBS Administrator Password Confirm: Retype the password for the eDirectory administrator user. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... - Page 29 HTTPS Port: Specify the HTTP secure port number, such as 8030. Fill in this field only if you know the correct information; otherwise, leave it blank. 7 Specify NCP settings if you want to enable access to NCP volumes via the Novell Client or other NCP aware utilities.
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Page 30: Installing Edirectory Advanced - Remote Tree
7 Review the settings. To make changes, you can edit the XMPL text directly to specify additional advanced settings as needed. To proceed with the installation, click Next. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 31: Post-Installation
4 Under Desktop Downloads, click the link. 5 To save the install to your computer, click Save to Disk, then click OK. 6 After the download has completed, click the novell-client-1.2-SLES10.tar.gz file on your desktop, then click Extract Here. The eDirectory component is now downloaded to your desktop. -
Page 32: Consoleone
For additional information on administering eDirectory with ConsoleOne, see the ConsoleOne online documentation (http://www.novell.com/documentation/consol13/). For additional information on the Novell Windows Client, see the Novell Windows Client online documentation (http://www.novell.com/products/clients/windows/xp2000/overview.html). Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 33: Management Tools (Imanager)
Management Tools (iManager) iManager is the administration interface for eDirectory . iManager uses a simple list of roles, which you can click to reveal tasks. This is a role-based tool for network and systems management in your environment. Section 4.1, “Installing iManager Basic,” on page 33 Section 4.2, “Installing iManager Advanced,”... -
Page 34: Installing Imanager Advanced
3 Under Select Component, click iManager Administration. This launches the iManager login page. 4 Log in to iManager with your network admin login, for example cn= admin., o= localdomain. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 35: Helpful Links
NOWS SBE Administrator. A NOWS SBE Administrator has administrator access for all NOWS SBE components. For more information on how to designate users, see the iManager Web Site (http:// www.novell.com/documentation/imanager25/index.html?page=/documentation/imanager25/ imanager_admin_25/data/bob1yft.html). 4.3.3 Helpful Links For additional administrator information, see the iManager Administration Guide Web site (http:// www.novell.com/documentation/imanager25/index.html?page=/documentation/imanager25/... - Page 36 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 37: Personal File Backup (Ifolder)
After you have installed iFolder, you simply save your files locally as you have always done, and Novell iFolder automatically updates the files on your network server and delivers them to the other machines you use. -
Page 38: Installing Ifolder Advanced
This user will be created if it does not exist. 5 Click Next to continue your iFolder install. 6 Review the settings. To make a change, click Back. To proceed with the installation, click Next. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 39: Post-Installation
5 Specify the username and password, then click Log In. For additional iFolder information, see the iFolder online documentation (http:// www.novell.com/documentation/ifolder3/index.html?page=/documentation/ifolder3/user/data/ prerequisites.html). 5.3.2 iFolder Administration Desktop Download 1 Log in to the NOWS SBE console. 2 Select Products and Services. - Page 40 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 41: Network Backup (Amanda)
Network Backup (Amanda) Amanda, or Advanced Maryland Automatic Network Disk Archiver, is an archiving tool that is able to back up data residing on a single server, or multiple computers on a network, to a tape or disk- based storage system. Amanda uses native dump and GNU tar facilities and can back up a large number of workstations and servers running various versions of Linux, UNIX, or Microsoft Windows operating systems. -
Page 42: Installing Amanda Advanced
Tape Count: The number of tapes in your Filemark in kilobytes of your tape media. 5 Review the settings of the installation. To make a change, click Back. To proceed with the installation, click Next. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 43: Post-Installation
6 The Amanda Basic installation is now complete. Click Finish to proceed to the available software page. Amanda is now listed on the installed software list and can be launched from the Amanda administration link. 6.3 Post-Installation Section 6.3.1, “Labeling Tapes,” on page 43 Section 6.3.2, “Backup Scheduling and Configuration,”... -
Page 44: Backup Scheduling And Configuration
6.3.2 Backup Scheduling and Configuration For more information about administering software, see the Amanda documentation site (http:// www.amanda.org/docs/install.html#id325444). Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 45: Openoffice
OpenOffice OpenOffice is a full-featured office suite. It includes word processing, presentations, spreadsheets, and databases. 7.1 Installing OpenOffice Basic 1 Click Install from Available Components. 2 Click Basic, then click Next. 3 To proceed with the installation, click Next. 4 The OpenOffice installation is now complete. Click Finish to return to the available software page. - Page 46 For additional information regarding OpenOffice installation, see the OpenOffice online documentation (http://documentation.openoffice.org/). Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 47: Mail Collaboration And Groupware (Groupwise)
Admin Password: Specify a password for your admin user. gwSysName: Specify the name of your GroupWise system. 5 Specify your Internet Domain. For example: novell.com. 6 Review the settings. To make a change, click Back. To proceed with the installation, click Next. -
Page 48: Installing Groupwise Advanced
Admin User: Specify the name of your admin user. Admin Password: Specify a password for your admin user. gwSysName: Specify the name of your GroupWise system. 5 Specify your business Internet Domain, for example, novell.com. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 49: Post-Installation
6 Review the settings of the installation. To make a change, click Back. To proceed with the installation, click Next. 7 The GroupWise advanced install is now complete. Click Finish to proceed to the Add/Remove Software page. GroupWise is now listed on the installed software list. The GroupWise client now appears in the Desktop Downloads panel for end users. -
Page 50: Groupwise Instant Messenger Desktop Download
NOTE: Because the GroupWise snap-ins to ConsoleOne are required in order to work with GroupWise objects, you cannot use other network management tools, such as Novell iManager, to administer your GroupWise system. Also, you should not use older network management tools, such as NetWare®... -
Page 51: Using Groupwise Monitor
Library WebPublisher Application Viewer Agent 8.3.5 Using GroupWise Monitor For administrative information on using the GroupWise Monitor, see the GroupWise Documentation Web site (http://www.novell.com/documentation/gw7/gw7_admin/index.html?page=/ documentation/gw7/gw7_admin/data/a7q51ga.html) 8.3.6 Considerations for using MailScanner Installing GroupWise first is preferred. E-Mail Collaboration and Groupware (GroupWise) - Page 52 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 53: Print Services (Iprint)
Print Services (iPrint) iPrint extends print services securely across multiple networks and operating systems. For more information, see the iPrint online documentation (http://www.novell.com/documentation/ oes/print-services.html#print-services). Section 9.1, “Installing iPrint Basic,” on page 53 Section 9.2, “Post-Installation,” on page 54 NOTE: There is no Advanced Install option for iPrint. -
Page 54: Post-Installation
Driver Stores. A Driver Store must be created in order to create a Print Manager. 1 In iManager, click iPrint > Create Driver Store. 2 Fill in the fields. Click Help for explanations about the fields. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 55: Creating A Print Manager
3 Leave the Start Print Manager after Creation check box checked. If you do not do this, you must start the Print Manager by using Manage Print Manager > Manager Control in iManager or entering /etc/init.d./novell-ipsmd start at a command prompt. - Page 56 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 57: Windows File And Print Sharing (Samba)
The Samba file and print sharing service for Windows enables you to configure your network with the security of Linux and still be able to access files on your Windows servers. For more information, see the Samba online documentation (http://www.novell.com/documentation/ oes/samba_admin/data/bookinfo.html). Section 10.1, “Installing Samba Basic,” on page 57 Section 10.2, “Installing Samba Advanced,”... -
Page 58: Installing Samba Advanced
Emulate NT4 Domain Controller: Select this option to enable Samba to emulate an NT4 Primary Domain Controller. 4 Review the settings. To make a change, click Back. To proceed with the installation, click Next. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 59: Post-Installation
5 The Samba advanced installation is now complete. Click Finish to proceed to the available software page. Samba is now listed on the installed software list and can be launched from the Samba administration link. 10.3 Post-Installation Section 10.3.1, “Creating a Samba User,” on page 59 Section 10.3.2, “Creating a Group,”... -
Page 60: Creating A Group
3 Click OK. 4 Click Next. 5 Specify the user’s primary group. 6 Click Next. 7 Select Linux Workstation, then click Next. 8 Click Finish, then click OK. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 61: Enabling A User For Samba
1 Log in to the NOWS SBE console. 2 Click Product and Services, then click Windows File and Print Sharing (Samba). 3 Click the Novell Samba Wiki link under Help Links. Follow the directions from the Novell documentation site. 10.3.8 Launching Samba from the Administration Link 1 Log in to the NOWS SBE console. - Page 62 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 63: Fax Server (Hylafax)
Fax Server (HylaFAX) HylaFAX is the leading fax server for UNIX-like computer systems. It uses a client-server design and supports the sending and receiving of faxes as well as text pages, on any scale from low to very high volumes, making use of large numbers of modems if necessary. For more information, see the HylaFAX documentation site (http://www.hylafax.org/content/How- To). -
Page 64: Installing Hylafax Advanced
International Prefix: The prefix you need for an international call. Dial Out Prefix: Specify a number here if the fax modem needs to specify a number to go outside of your internal phone network. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 65: Post-Installation
4 Specify the modem configurations. Modem Device: The TTY port of your fax modem is a serial port modem. It is probably something like /dev/ttyS1. If this is an internal or built-in modem, drivers need to be configured. Phone Number of the Fax-modem: Phone number of the fax modem. 5 Review the settings. -
Page 66: Desktop Download For Os X And Windows
4 Under Desktop Downloads, click JHylaFAX for OS X or Windows. 5 Follow download procedures to download JHylaFax to your desktop. 6 To launch JHylaFAX, click the JHylaFAX icon. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 67: Anti-Spam (Mailscanner)
Anti-Spam (MailScanner) MailScanner scans all e-mail for viruses, spam and attacks against security vulnerabilities, and plays a major role in the security of a network. For additional information, see the MailScanner documentation site (http://www.nk.ca/mailscanner/ docs.html). Section 12.1, “Installing MailScanner Basic,” on page 67 Section 12.2, “Installing MailScanner Advanced,”... - Page 68 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 69: Anti-Virus (Clamav)
Anti-Virus (ClamAV) Clam AntiVirus is an anti-virus toolkit for UNIX, designed especially for e-mail scanning on mail gateways. It provides a number of utilities, including a flexible and scalable multi-threaded daemon, a command line scanner, and an advanced tool for automatic database updates. The core of the package is an anti-virus engine available in the form of a shared library. - Page 70 Clam Max Directory Scan Recursion: Specify the maximum depth to which directories are scanned. Clam Self Check of Software: Specify the time in seconds to perform internal sanity checks, such as database integrity and freshness. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
- Page 71 Clam Follow Directory Symlinks: Select the check box to enable following of directory symlinks. Clam Follow File Symlinks: Select the check box to enable following of regular file symlinks. Clam Virus Event Command Execution: Enable the execution of a command when a virus is found.
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Page 72: Post-Installation
5 To save the install to your computer, click Save to Disk, then click OK. 6 After the download has completed, click the file ending in clamAV.msi on your desktop. The ClamAV Client Software component is now downloaded to your desktop. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 73: Clamav Signatures Desktop Download
13.3.2 ClamAV Signatures Desktop Download ClamAV Signatures is available in Desktop Downloads. There is not a desktop download for the Linux client, because SLED includes ClamAV. 1 Log in to the NOWS SBE console. 2 Click Products and Services. 3 Under Select Component, click Anti-Virus (ClamAV). 4 Under Desktop Downloads, click Signatures. - Page 74 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 75: Vpn Server (Openvpn)
VPN Server (OpenVPN) OpenVPN is a Virtual Private Network (VPN) package for creating point-to-point encrypted tunnels between host computers. A VPN allows users to authenticate and connect securely to the internal business network. For additional information, see the OpenVPN documentation site (http://openvpn.net/howto.html). -
Page 76: Installing Openvpn Advanced
Unique Name for VPN Client: Name to use for the VPN client (no special characters). Allow VPN Clients Access to Internal Network: Select this option to enable access. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 77: Post-Installation
4 Specify your OpenVPN certificate configuration. Country of VPN Server: Your country. City of VPN Server: The city of your VPN server. The State or Province of Your VPN Server: The state of your VPN server. Organization Name: The name of your organization. Hostname for Key: Unique hostname for this server, which will be embedded in the key. -
Page 78: Monitoring Clients Connected To Openvpn
1 Log in to the NOWS SBE console. 2 Click Products and Services. 3 Under Select Component, click VPN Server (OpenVPN). 4 Under Administrative Console, click OpenVPN Key Management. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 79: Installing The Windows Openvpn
5 To revoke a client certificate, click Revoke on the client’s certificate. 14.3.3 Installing the Windows OpenVPN 1 Log in to the NOWS SBE console. 2 Click Products and Services. 3 Under Select Component, click OpenVPN Services (OpenVPN). 4 Click Key Management. 5 Click Windows Client and Configuration. -
Page 80: Vpn Site-To-Site
It is best to complete the installation and configuration of the first network interface card (NIC) through the Web configuration tool before configuring a second NIC. After the initial Web configuration is complete, you can then use YaST to configure the second NIC. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 81: Vpn Site-To-Site Setup
NOTE: Because traffic is routed through the server, be sure to enable IP Forwarding when configuring the second NIC. 14.4.2 VPN Site-to-Site Setup The process of setting up a site-to-site VPN between two NOWS SBE servers is to create two client- to-server VPNs between the servers in opposite directions. -
Page 82: Troubleshooting Tips
1. In a text editor, open /etc/sysconfig/SuSEfirewall2 2. Find the line beginning with FW_DEV_INT 3. Verify that it looks like this: FW_DEV_INT="eth1 tun0 tun1 tun2 tun3 tun4 tun5 tun6 tun7 tun8 tun9 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 83: Firewall (Iptables)
Firewall (IPTables) A firewall is a hardware or software device that is configured to permit, deny, or proxy data through a computer network that has different levels of trust. Section 15.1, “Installing IPTables Basic,” on page 83 Section 15.2, “Installing IPTables Advanced,” on page 83 Section 15.3, “Post-Installation,”... -
Page 84: Post-Installation
5 Specify the port configuration, then click Save Changes. It is recommended that you disable access to this administration interface. For additional recommendations for setting firewall rules, see the Firewall Documentation Web sit (http:// www.fwbuilder.org/pages/cd/contrdoc3.html). Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 85: Dynamic Local User
Dynamic Local User ® Dynamic Local User enables you to authenticate to Windows by using your Novell eDirectory User ID through LDAP, which gives you a single place to manage and synchronize user IDs and passwords. Section 16.1, “Installing DLU Basic,” on page 85 Section 16.2, “Installing DLU Advanced,”... -
Page 86: Post-Installation
Enter 0 to abort install. 10 Continue as directed by screen prompts. 11 Verify that the plug-in path in the pgina-ldap-regedit.reg file is correct. It should point to ldapath_plus.dll. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... - Page 87 12 Import the pgina-ldap-regedit.reg registry file by using the Windows Registry Editor. 12a From your Windows workstation, click Start > Run. 12b Type regedit, then click OK. 12c Next, click File > Import and browse for pgina-ldap-regedit. 13 After installation is complete, test your pGina installation. To test the plug-in from your Windows workstation, click Start >...
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Page 89: Helpdesk
Helpdesk Helpdesk provides an online resource for administrators to monitor issues, check status incident tickets, allocate work, and personalize settings to best fit their company’s needs. This allows users the reassurance that their incidents have been received by support teams. Section 17.1, “Installing Helpdesk Basic,”... -
Page 90: Installing Helpdesk Advanced
Admin FDN: The fully distinguished name of the eDirectory tree's admin user, such as cn= admin, o= tree. Admin User Password: The password you use for your eDirectory tree's admin user. 4 Click Next to continue. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... - Page 91 Novell Helpdesk Download Path: The path from which all Helpdesk downloads occur. Use the default to ensure that you receive updates from Novell. Helpdesk Title: The name you want employees to see when they log in to the Helpdesk application.
- Page 92 Helpdesk Priority Change E-Mail: Specify the e-mail address to be used to send notifications of a change to incident priority. Helpdesk Default Technician: Specify the default technician name for unassigned Helpdesk incidents. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
- Page 93 Helpdesk Technician Change E-Mail: Specify the e-mail address to be used to send notifications of reassignments of technicians. Helpdesk Auto Assign: Keep 0 to not automatically assign incidents. Change to 1 to enable this feature. Helpdesk Allow Technician Assign: Keep 0 to not allow technicians to assign incidents. Change to 1 to enable this feature.
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Page 94: Post-Installation
Helpdesk is now listed on the installed software list and can be launched from the Helpdesk administration link. 17.3 Post-Installation Additional information on administering Helpdesk can be found in the Helpdesk online documentation (http://www.novell.com/documentation/nows/). Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 95: Dhcp
® For additional information, see the Novell DHCP online documentation (http://www.novell.com/ documentation/oes/networking-protocols.html#dhcp). Section 18.1, “Installing DHCP Basic,” on page 95 Section 18.2, “Installing DHCP Advanced,” on page 96 Section 18.3, “Post-Installation,” on page 97 18.1 Installing DHCP Basic... -
Page 96: Installing Dhcp Advanced
If your server is the NAT/internal gateway, use the server’s internal IP address for this setting. Domain: This is your company’s domain name. Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 97: Post-Installation
4 Review the settings. To make a change, click Back. To proceed with the installation, click Next. 5 The DHCP advanced installation is now complete. Click Finish to return to the available software page. DHCP is now listed on the installed software page. 18.3 Post-Installation After installation, the DHCP server is up and running on your network. - Page 98 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 99: Dns
IP address. For example, the domain name www.example.com might translate to 198.105.232.4. ® For additional information, see the Novell DNS online documentation (http://www.novell.com/ documentation/oes/networking-protocols.html#dhcp). Section 19.1, “Installing Basic DNS,” on page 99 Section 19.2, “Post-Installation,” on page 100 19.1 Installing Basic DNS 1 Click Install on the DNS row. -
Page 100: Post-Installation
After installation, DNS is up and running on your network. There are no modifications or maintenance that need to be done. ® For help setting server parameters in DNS or starting and stopping DNS, see the Novell online documentation (http://www.novell.com/documentation/oes/networking- protocols.html#dhcp). 100 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 101: Remote Desktop (Tightvnc)
Remote Desktop (TightVNC) TightVNC, or Virtual Network Computing, is a graphical desktop sharing software that allows a user to remotely control another computer. It transmits local keyboard and mouse events and movements to the remote host, thus allowing the user to control a remote computer from a local one. For more information, see the TightVNC online documentation (http://www.tightvnc.com/ docs.html). -
Page 102: Post-Installation
4 Under Desktop Downloads, select Windows Terminal Services. 5 Click Save to Disk, then click OK. 6 On your desktop, right-click the rdesktop-1.5.0.tar.gz file, then click Extract Here. 102 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide... -
Page 103: Tightvnc Desktop Download For Mac Os X
7 To complete the download, click the rdesktop-1.5.0.targz folder on your desktop. 20.2.4 TightVNC Desktop Download for MAC OS X 1 Log in to the NOWS SBE console. 2 Click Products and Services. 3 Under Select Components, click Remote Desktop (TightVNC). 4 Under Desktop Downloads, select VNC for MAC OS X. - Page 104 104 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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Page 105: Uninstalling Components
Uninstalling Components The uninstall tool allows you to perform a complete component uninstall. NOTE: To uninstall eDirectory , you must first uninstall iManager. 1 To uninstall a component, click the Add/Remove menu panel tab. The removal of a component is the same whether it was a Basic or Advanced install. 2 Click Uninstall on the row of the component you want to remove. - Page 106 4 The component uninstall is now complete. Click Finish to proceed to the Add/Remove Software page. The component is now removed from the installed software list. NOTE: Uninstall does not always completely remove a package. 106 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide...
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