Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - INSTALLATION AND ADMINISTRATION GUIDE 10-2007 Administration Manual page 92

Helpdesk Send User Queue Change: Keep 0 to not notify users of a change in their
queue association. Change to 1 to turn on notification.
Helpdesk Send User Priority Change: Keep 0 to not notify users of a change in the
priority of their incident. Change to 1 to turn on notification.
Helpdesk Send User Tech Change: Keep 1 to activate notification. Change to 0 to not
notify users of a change to the technician assigned to their incident.
Helpdesk Send User Status Change: Keep 1 to activate notification. Change to 0 to not
notify users of a change in their incident's status.
Helpdesk Send User Close: Keep 1 to activate notification. Change to 0 to not notify
users of a change in their incident's status to Close.
Helpdesk Web Helpdesk Page: The address for your Helpdesk services.
E-mail Address of Queue Changes: Specify the e-mail address to be used to send
notifications of reassignments of queues.
Helpdesk Technician Change E-Mail: Specify the e-mail address to be used to send
notifications of reassignments of technicians.
Helpdesk Solution Change E-Mail: Specify the e-mail address to be used to send
notifications of incident solutions.
Helpdesk Status Change E-Mail: Specify the e-mail address to be used to send
notifications of a change to incident status.
Helpdesk Priority Change E-Mail: Specify the e-mail address to be used to send
notifications of a change to incident priority.
Helpdesk Default Technician: Specify the default technician name for unassigned
Helpdesk incidents.
92 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide