Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Manuals

Manuals and User Guides for Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3. We have 3 Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 manuals available for free PDF download: Administration Manual, Manual

NOVELL OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Administration Manual (106 pages)

Brand: NOVELL | Category: Software | Size: 3 MB

Table of Contents
5
About this Guide

9
1 Understanding NOWS SBE

11
- Overview
  11
- Product Components
  11
  - Backup, Restore, and Recovery
    11
- Chapter 1, "Understanding NOWS SBE
  11
  - Business Applications
    12
  - Collaboration Groupware and Messaging
    12
  - File, Print, and Fax
    12
  - Security Management
    12
  - Systems Management
    13
  - Requirements
    13
    
    Approved and Tested Hardware List
    13
    
    Server Requirements
    13
    
    Desktop Operating System and Browser Requirements
    14
  - Planning for the NOWS SBE Install
    14
    
    Server
    15
    
    Installing Two Nics with NOWS SBE
    15
    
    Firewall (Iptables )
    15
    
    Component Install Order
    16
    
    Creating a New Directory
    16
    
    Network Backup (Amanda)
    16
    
    E-Mail and Collaboration (Groupwise)
    16
    
    Helpdesk
    16
2 Getting Started

17
- Installing Novell Workgroup Suite Small Business Edition
  17
  - Using Yast to Install the Novell Open Workgroup Suite Small Business Edition
    17
- Chapter 2, "Getting Started
  17
  - Edition
    18
  - Administering the Novell Open Workgroup Suite Small Business Edition
    20
    
    Components Panel
    20
    
    Tasks Panel
    22
    
    Basic View Panel
    23
    
    Server Updates Panel
    23
    
    Component Updates
    23
  - Configuring Components
    23
3 Directory Services (Edirectory)

25
- Installing Edirectory Basic
  25
- Chapter 3, "Directory Services (Edirectory)
  25
  - Installing Edirectory Advanced - New Tree
    26
  - Installing Edirectory Advanced - Existing Tree
    28
  - Installing Edirectory Advanced - Remote Tree
    30
  - Post-Installation
    31
    
    Desktop Download
    31
    
    Consoleone
    32
    
    Helpful Links
    32
4 Management Tools (Imanager)

33
- Installing Imanager Basic
  33
- Chapter 4, "Management Tools (Imanager)
  33
  - Installing Imanager Advanced
    34
  - Post-Installation
    34
    
    Imanager Features
    34
    
    How to Create Users, Groups, and Designate the NOWS SBE Administrator
    34
    
    Helpful Links
    35
5 Personal File Backup (Ifolder)

37
- Installing Ifolder Basic
  37
- Chapter 5, "Personal File Backup (Ifolder)
  37
  - Installing Ifolder Advanced
    38
  - Post-Installation
    39
    
    Ifolder Web Client Desktop Download
    39
    
    Ifolder Administration Desktop Download
    39
6 Network Backup (Amanda)

41
- Installing Amanda Basic
  41
- Chapter 6, "Network Backup (Amanda)
  41
  - Installing Amanda Advanced
    42
  - Post-Installation
    43
    
    Labeling Tapes
    43
    
    Backup Scheduling and Configuration
    44
7 Openoffice

45
- Installing Openoffice Basic
  45
- Post-Installation
  45
- Chapter 7, "Openoffice
  45
8 Mail Collaboration and Groupware (Groupwise)

47
- Installing Groupwise Basic
  47
- Chapter 8, "E-Mail Collaboration and Groupware (Groupwise)
  47
  - Installing Groupwise Advanced
    48
  - Post-Installation
    49
    
    Groupwise Client Desktop Download
    49
    
    Groupwise Instant Messenger Desktop Download
    50
    
    Installing Consoleone for Advanced Administrative Tasks
    50
    
    Configuring Webaccess
    50
    
    Using Groupwise Monitor
    51
    
    Considerations for Using Mailscanner
    51
9 Print Services (Iprint)

53
- Installing Iprint Basic
  53
- Chapter 9, "Print Services (Iprint)
  53
  - Post-Installation
    54
    
    Creating a Driver Store
    54
    
    Creating a Print Manager
    55
    
    Creating a Printer
    55
    
    Installing Printer from /Ipp and Print
    55
10 Windows File and Print Sharing (Samba)

57
- Installing Samba Basic
  57
- Chapter 10, "Windows File and Print Sharing (Samba)
  57
  - Installing Samba Advanced
    58
  - Post-Installation
    59
    
    Creating a Samba User
    59
    
    Creating a Group
    60
    
    Assigning a Password
    60
    
    Enabling Groups for LUM (Linux User Management)
    60
    
    Enabling a User for LUM
    60
    
    Enabling a User for Samba
    61
    
    Enabling a Domain
    61
    
    Launching Samba from the Administration Link
    61
11 Fax Server (Hylafax)

63
- Installing Hylafax Basic
  63
- Chapter 11, "Fax Server (Hylafax)
  63
  - Installing Hylafax Advanced
    64
  - Post-Installation
    65
    
    Desktop Download for Linux
    65
    
    Desktop Download for os X and Windows
    66
12 Anti-Spam (Mailscanner)

67
13 Anti-Virus (Clamav)

69
- Installing Clamav Basic
  69
- Installing Clamav Advanced
  69
- Chapter 13, "Anti-Virus (Clamav)
  69
  - Post-Installation
    72
    
    Clamav Client Desktop Download
    72
    
    Clamav Signatures Desktop Download
    73
    
    Scan Scheduling
    73
    
    Helpful Links
    73
14 VPN Server (Openvpn)

75
15 Firewall (Iptables)

83
- Installing Iptables Basic
  83
- Installing Iptables Advanced
  83
- Chapter 15, "Firewall (Iptables)
  83
  - Post-Installation
    84
    
    Firewall Configuration
    84
16 Dynamic Local User

85
- Installing DLU Basic
  85
- Installing DLU Advanced
  85
- Chapter 16, "Dynamic Local User
  85
  - Post-Installation
    86
17 Helpdesk

89
- Installing Helpdesk Basic
  89
- Chapter 17, "Helpdesk
  89
  - Installing Helpdesk Advanced
    90
  - Post-Installation
    94
18 Dhcp

95
- Installing DHCP Basic
  95
- Chapter 18, "DHCP
  95
  - Installing DHCP Advanced
    96
  - Post-Installation
    97
19 Dns

99
- Installing Basic DNS
  99
- Chapter 19, "DNS
  99
  - Post-Installation
    100
20 Remote Desktop (Tightvnc)

101
- Installing Tightvnc Basic
  101
- Chapter 20, "Remote Desktop (Tightvnc)
  101
  - Post-Installation
    102
    
    Tightvnc Desktop Download for Linux
    102
    
    Tightvnc Desktop Download for Windows
    102
    
    Tightvnc Desktop Download for the Windows Terminal Services Client for Linux
    102
    
    Tightvnc Desktop Download for MAC os X
    103
    
    Tightvnc Desktop Download for the Putty SSH Client for Windows
    103
    
    Helpful Links
    103
21 Uninstalling Components

105
- Chapter 21, "Uninstalling Components
  105

NOVELL OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Manual (23 pages)

Brand: NOVELL | Category: Software | Size: 0 MB

Table of Contents
5
About this Guide

7
Desktop Applications

9
- Personal File Backup (Ifolder)
  9
  - Key Features
    9
  - Section 1.1, "Personal File Backup (Ifolder)
    9
  - Section 1.1.1, "Key Features
    9
  - Prerequisites
    10
  - Section 1.1.2, "Prerequisites
    10
  - Ifolder Client
    10
  - File Synchronization and File Management
    10
  - Shared Folders
    10
  - Ifolder Account
    10
  - Synchronization Log
    10
  - Logging in
    11
  - Logging out
    11
  - Section 1.1.3, "Logging in
    11
  - Section 1.1.4, "Logging out
    11
  - Browsing Folders
    12
  - Managing Folders and Files in Ifolder
    12
  - Section 1.1.5, "Browsing Folders
    12
  - Section 1.1.6, "Managing Folders and Files in Ifolder
    12
- Openoffice
  13
  - Starting Openoffice
    13
  - Saving Files
    13
  - Section 1.2, "Openoffice
    13
  - Sharing Files with Microsoft Office Users
    14
  - Helpful Links
    14
- Collaboration Groupware and Messaging
  14
- Section 1.3, "Collaboration Groupware and Messaging
  14
  - Understanding Groupwise Item Types
    15
  - Groupwise Icon Types
    16
  - Sending Mail
    17
  - Groupwise Messenger
    18
  - Helpful Links
    18
- Hylafax
  18
- Section 1.4, "Hylafax
  18
  - Faxing Hylafax
    19
  - Helpful Links
    20
- Openvpn
  21
  - Launch Openvpn
    21
  - Section 1.5, "Openvpn
    21
- Helpdesk
  22
  - Logging in
    22
  - Submitting Incidents
    22
  - Section 1.6, "Helpdesk
    22
  - Helpful Links
    23

NOVELL OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Manual (30 pages)

Brand: NOVELL | Category: Software | Size: 1 MB

Table of Contents
5
About this Guide
7
1 Getting Started

9
- Overview
  9
- Requirements
  9
- Installation
  9
  - Basic Installation
    9
  - Advanced Installation
    12
  - Uninstalling Helpdesk
    18
2 Administration

19
- Helpdesk User
  19
  - User Directions for Submitting a Helpdesk Ticket
    20
  - User Directions for Searching for a Helpdesk Ticket
    21
- Technician Role
  22
- Reporter Role
  24
  - Customizing a Search
    25
- Administrator Role
  26
  - Queues
    26
  - Creating and Assigning Queues
    27
  - Event Viewer
    27
  - Settings
    28
  - Roles
    30

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Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Manuals

NOVELL OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Administration Manual (106 pages)

Table of Contents

About this Guide

1 Understanding NOWS SBE

2 Getting Started

3 Directory Services (Edirectory)

4 Management Tools (Imanager)

5 Personal File Backup (Ifolder)

6 Network Backup (Amanda)

7 Openoffice

8 Mail Collaboration and Groupware (Groupwise)

9 Print Services (Iprint)

10 Windows File and Print Sharing (Samba)

11 Fax Server (Hylafax)

12 Anti-Spam (Mailscanner)

13 Anti-Virus (Clamav)

14 VPN Server (Openvpn)

15 Firewall (Iptables)

16 Dynamic Local User

17 Helpdesk

18 Dhcp

19 Dns

20 Remote Desktop (Tightvnc)

21 Uninstalling Components

NOVELL OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Manual (23 pages)

Table of Contents

About this Guide

Desktop Applications

NOVELL OPEN WORKGROUP SUITE SMALL BUSINESS EDITION Helpdesk 9.3 Manual (30 pages)

Table of Contents

1 Getting Started

2 Administration

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