Installing Helpdesk Advanced - Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - INSTALLATION AND ADMINISTRATION GUIDE 10-2007 Administration Manual

6 The Helpdesk Basic installation is now complete. Click Finish to proceed to the available

17.2 Installing Helpdesk Advanced

1 Click Install on the Helpdesk row.
2 Click Advanced, then click Next.
3 Specify the settings for your LDAP services. LDAP is used for user authentication and
4 Click Next to continue.
90 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide
software page. Helpdesk is now listed on the installed software list and can be launched from
the Helpdesk administration link.
authorization.
LDAP Host: Specify the IP address for your eDirectory server. In most cases this is the
same as the server on which you are installing Helpdesk
LDAP Port: The default port for LDAP services is 389. However, this is a non-secure
port and all authentication should use a secure connection. Change this to port 636, which
is for LDAP over SSL.
LDAP Base Organization: The base context your Helpdesk application will look to
authenticate users. Typically it is the o of the eDirectory tree.
Helpdesk Object: The eDirectory Helpdesk object's fully distinguished name, such as
cn=___, ou=___.
Admin FDN: The fully distinguished name of the eDirectory tree's admin user, such as
cn= admin, o= tree.
Admin User Password: The password you use for your eDirectory tree's admin user.