How Do You Get Service; What Does This Warranty Not Cover - Xantrex7 UX - REV A Owner's Manual

Appendix C - Product Information and Warranty
Limited Warranty (continued)

How do you get service?

What does this warranty not cover?

C-2
If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable
to provide service, contact Xantrex directly at:
Phone: 360.435.8826
Fax: 360.474.0616
Email: Tracewarranty@xantrex.com
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call Xantrex
or check our website to see if your product can be repaired at one of these
facilities.
In any warranty claim, dated proof of purchase must accompany the product and
the product must not have been disassembled or modified without prior written
authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of
sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under
warranty
This Limited Warranty does not cover normal wear and tear of the product or
costs related to the removal, installation, or troubleshooting of the customer's
electrical systems. This warranty does not apply to and Xantrex will not be
responsible for any defect in or damage to :
a) the product if it has been misused, neglected, improperly installed, physically
damaged or altered, either internally or externally, or damaged from improper
use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion,
biological infestations, or input voltage that creates operating conditions
beyond the maximum or minimum limits listed in the Xantrex product
specifications including high input voltage from generators and lightning
strikes;
c) the product if repairs have been done to it other than by Xantrex or its
authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product expressly warranted
by another manufacturer;
e) the product if its original identification (trade-mark, serial number) markings
have been defaced, altered, or removed.
©2002 Xantrex Technology Inc. All Rights Reserved.
P/N 975-0026-01-01 Rev A 06/2002