Return Material Authorization Policy; Shipping Instructions; If You Are Returning A Product From Outside Of The Usa Or Canada; If You Are Returning A Product To A Xantrex Authorized Service Center (Asc - Xantrex7 UX - REV A Owner's Manual

Appendix C - Product Information and Warranty

Return Material Authorization Policy

Shipping Instructions

If you are returning a product from outside of the USA or Canada

If you are returning a product to a Xantrex Authorized Service Center (ASC)

©2002 Xantrex Technology Inc. All Rights Reserved.
P/N 975-0026-01-01 Rev A 06/2002
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products
must also be shipped prepaid. Product shipments will be refused and returned
at your expense if they are unauthorized, returned without an RMA number
clearly marked on the outside of the shipping box, if they are shipped collect, or
if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual
ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
1. Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in the
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc clearly marked on
the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not
acceptable.
• A contact telephone number where you can be reached during work hours
• A brief description of the problem
Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
In addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.
A Xantrex return material authorization (RMA) number is not required. However,
you must contact the ASC prior to returning the product or presenting the unit to
verify any return procedures that may apply to that particular facility.
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