Intel SS4000-E - Entry Storage System NAS Server User Manual page 177

Users Can't Access the Shared Folders.
•
Make sure the storage system is powered on, connected to the network, and operating
properly.
•
If the storage system uses local authentication mode, make sure the user configuration
is correct. For Microsoft Windows* or Mac OS X* users, try changing the password,
as described in
For Linux users, make sure the computer name or IP address is correct. If it's not,
recreate the user by removing the existing user, as described in
page
If the storage system uses Active Directory authentication mode, check the user
configuration on the Active Directory server.
•
If the storage system uses Active Directory authentication mode, make sure the clocks
of the storage system and the Active Directory server do not differ by more than five
minutes. If they do, errors will occur when users try to access the shared folders. It is
recommended that you configure both the storage system and the Active Directory
server to set their times from a common Network Time Protocol (NTP) server. To
configure this on the storage system, see
•
Make sure the users are using the proper procedure for accessing the shared folders, as
described in
address of the storage system. Microsoft Windows* and Mac OS X* users can use the
storage system name only if their computer is in the same subnet as the storage
system, if they added the storage system's IP address and name to their local hosts
file, or if the storage system name was manually registered with a DNS server in your
network. Linux users must use the IP address.
Microsoft Windows* users cannot access shared folders using the Console unless
their computers are on the same subnet as the storage system. If using the Console
does not work, try accessing the shared folders using My Computer/Windows
Explorer as described in
•
Make sure the user's computer is connected to the network and can otherwise access
the storage system.
To check the network connection in a Microsoft Windows* environment, click Start
> Run and type
ping
where IP_address is the IP address of the storage system. If you do not see:
Reply from...
Users Cannot Create Files in the Shared Folders.
•
Check the access rights for the user as described in
Folders" on page
folder.
•
There might not be enough space allocated to the shared folders. Expand the amount
of available disk space as described in
®
Intel Entry Storage System SS4000-E User Guide
"Modifying Users" on page
43, and adding it again as described in
"Accessing Shared Folders" on page
"Using My Computer/Windows Explorer" on page
. At the command prompt, type the following:
cmd
IP_address
, the problem is with your network.
56. The user must have read/write rights to create files in the shared
41, and accessing the shared folder again.
"Adding Users" on page
"Changing the System Settings" on page
79, including the correct name or IP
"Assigning Users to Shared
"Expanding the Shared Storage" on page
Troubleshooting
"Removing Users" on
32.
66.
80).
72.
161