Cisco 7971G-GE - IP Phone VoIP Administration Manual page 138

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message
Error update locale
Failed
File auth error
File not found
IP address released
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
7-6
Chapter 7
Description
One or more localization files could not be
found in the TFTP directory or were not valid.
The locale was not changed.
The phone attempted an 802.1X transaction but
authentication failed.
An error occurred when the phone tried to
validate the signature of a signed file. This
message includes the name of the file that failed.
The phone cannot locate, on the TFTP server,
the phone load file that is specified in the phone
configuration file.
The phone has been configured to release its IP
address.
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
From Cisco Unified Operating System
Administration, check that the following files
are located within the subdirectories in TFTP
File Management:
• Located in subdirectory with same name as
network locale:
tones.xml
–
Located in subdirectory with same name as
•
user locale:
glyphs.xml
–
dictionary.xml
–
kate.xml
–
Authentication typically fails because of one of
the following:
• No shared secret is configured in the phone
or authentication server
• The shared secret configured in the phone
and the authentication server do not match
Phone has not been configured in the
•
authentication server
The file is corrupted. If the file is a phone
•
configuration file, delete the phone from
the Cisco Unified Communications
Manager database using
Cisco Unified Communications Manager
Administration. Then add the phone back
to the Cisco Unified Communications
Manager database using
Cisco Unified Communications Manager
Administration.
There is a problem with the CTL file and
•
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making sure
that the proper TFTP servers are included
in this file.
From Cisco Unified Operating System
Administration, make sure that the phone load
file is listed in TFTP File Management.
The phone remains idle until it is power cycled
or you reset the DHCP address. See the
"Network Configuration Menu" section on
page 4-5 section for details.
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