Using The Quality Reporting Tool - Cisco 7960G - IP Phone VoIP User Manual

Using the Quality Reporting Tool

Table C-1 Troubleshooting Error Messages (continued)
Error Code or Message
System not enabled for login After you enter your UserID and PIN, the phone displays "System not
User logged in elsewhere
Using the Quality Reporting Tool
Cisco IP Phone 7960 and 7940 Series User Guide
C-4
Recommended Action for Users
enabled for login."
Ask your system administrator to enable the Cisco CallManager
Extension Mobility service.
After you enter your UserID and PIN, the phone displays "User Logged
in elsewhere."
You are still logged in to the last phone you used with
Cisco CallManager Extension Mobility. You can be logged in to only
one phone at a time.
Log yourself out of the phone where you are still logged in. (Or, contact
your system administrator to log you out.) Then, you can log in at the
phone that you want to use.
Related Topics
• Logging Into Your Extension from Any Phone Using the Cisco CallManager
Extension Mobility Feature, page 4-1
• Accessing Network Configuration Data, page C-1
Accessing Status Data, page C-2
•
Using the Quality Reporting Tool, page C-4
•
Your administrator may temporarily configure your Cisco IP Phone with the
Quality Reporting Tool to troubleshoot problems with your phone calls. With the
Quality Reporting Tool, you can use the QRT softkey to submit information about
problem phone calls to your system administrator.
Appendix C Troubleshooting Your Phone
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