Placing a Call and Other Basic Phone Tasks
How to Pick Up Calls Within Your Group
How to Pick Up Calls Outside of Your Group
Putting a Call on Hold, page 3-6
Redialing the Last Number Dialed, page 3-8
Call pickup allows you to pick up incoming calls within your own group. A
"group" in this sense is any consolidation of Cisco IP Phone extensions, as
defined by your system administrator. For example, your group might contain
co-workers in neighboring offices or cubes.
Activate call pickup so that an incoming call delivered to another extension in
your group rings on your extension.
Press any available line button on your Cisco IP Phone.
Press the PickUp softkey. The call now rings on your phone.
Answer the incoming call.
If there is more than one incoming call involved when you activate call pickup,
the first unanswered call will ring at your phone.
Storing and Retrieving a Call Using Call Park, page 3-9
How to Pick Up Calls Outside of Your Group, page 3-11
Group call pickup allows you to pick up incoming calls within your own group or
in other groups. A "group" might contain co-workers in neighboring offices or
You must dial the appropriate call pickup group number when using this feature.
A call pickup group number is provided to you by your system administrator.
Cisco IP Phone 7960 and 7940 Series User Guide
Making Telephone Calls