Switching Between Multiple Calls; Viewing Multiple Calls - Cisco 7940 - IP Phone VoIP Phone Manual

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, use the Navigation button to scroll to it.
If you want to...
Switch between
connected calls on one
line
Switch between
connected calls on
different lines
Switch from a
connected call to
answer a ringing call

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to...
View calls on another
line
Switch to call overview
mode
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)
Then...
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer or, if the call is ringing on a different line, press
line that you want to switch to.
Any active call is placed on hold and the selected call is resumed.
Then...
Press or .
i
Immediately press the line button
Press for the highlighted line.
The phone switches to call overview mode, displaying only one call per
line. The displayed call is either the active call or the held call with the
longest duration.
To return to standard viewing mode, press
press the line button.
Basic Call Handling
.
or , then immediately
i
for the
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