Using Mute; Switching Between Multiple Calls; Viewing Multiple Calls - Cisco 7961G-GE Phone Manual

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
in conjunction with the handset, speakerphone, or a headset.
If you want to...
Toggle Mute on
Toggle Mute off

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, use the Navigation button to scroll to it.
If you want to...
Switch between
connected calls on one
line
Switch between
connected calls on
different lines
Switch from a
connected call to
answer a ringing call

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
Then...
Press .
Press .
Then...
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line press
Any active call is placed on hold and the selected call is resumed.
Basic Call Handling
(flashing).
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